I've always wanted a quality panama hat. I've watched the emails from Gamboa for over a year. Finally - finally! a reason to buy one. Very happy with the quality. great shipping packaging.
Company replied
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See what reviewers are saying
Price was good, especially since it was on sale. However, it is much more fragile than expected.
Company replied
SERVICE IS AWFUL I can't say anything about quality because I just can't order it. There was problems with shipping in my country but I've found carrier who could pick up shipment but gamboa manage... See more
Company replied
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1... See more
Company replied
Company details
Written by the company
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contact info
United States
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3.4
Average
226 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gamboa
Dear ANDREA,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Gamboafashion.com
Quality and Customer's Service Team
No communication - item not shipped after a week
I have ordered a Panama hat (ORDER #4403) last Tuesday. Website mentioned 3 - 5 days delivery through DHL. Looking at the FAQ delivery time to the UK appeared to be 3 - 8 days. Since then I have heard nothing from the company and clearly the hat hasn't been shipped. This is all extremely disappointing.
If I don't hear back from you in the next couple of days I will raise a dispute with PayPal. If the hat is meant to be shipped, I wouldn't be prepared to pay for shipping.
Alternatively, please cancel my order and refund me the whole amount.
20 June 2023
Unprompted review
Reply from Gamboa
Hello George,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
The shipping company has confirmed your order will be delivered this Friday june 30th: https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z58E21A0417827379/trackdetails
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Good quality product, service could be better.
Update: Good quality product, service could be better.
The hat that I ordered is very good quality.
Unfortunately, it was only posted after I sent a number of emails to the seller and published a negative review on Trustpilot.
15 June 2023
Unprompted review
Reply from Gamboa
Hello MICHAEL,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have confirmation this order was delivered earlier today by UPS: https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z58E21A0431880052/trackdetails
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
A Comfort Zone
The ease of doing business and quality of Gamboa's merchandise is important to me.
10 May 2023
Unprompted review
Reply from Gamboa
Dear Marty,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Gamboafashion.com
Quality and Customer's Service Team
High quality
High quality. In rude weather, you do not need to wear more things. It keeps you warm.
15 April 2023
Unprompted review
Reply from Gamboa
Dear Christine,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Gamboafashion.com
Quality and Customer's Service Team
Two Panama Hats from last order and missing itemswas…
Two Panama Hats from last order was received in damaged condition. They were packed folded and very poorly. In addition, the shipment did not include three hat bands that were ordered. I followed up with an email about the damaged hats and missing hat bands. It’s been 3 weeks and the hat bands have not arrived as per their response.
They did not offer any explanation why the hats were folded in shipping that resulted in damaged hats.
The level of customer service is deplorable and frankly unacceptable. I would rate them less than a star but there’s no provision for that rating.
14 May 2023
Unprompted review
Reply from Gamboa
Hello Sherman,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have confirmtation the hat band were delievred last friday by UPS: https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z58E21A0406897770/trackdetails
We also sent you an email last week to solve the problem with the hats.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Great service and quality product.
What a great company, we ordered our poncho on a Wednesday night and it arrived Thursday afternoon, within 24hrs!
Beautiful poncho as described super happy with it, soft and warm perfect for festival season in the UK.
8 June 2023
Unprompted review
Reply from Gamboa
Dear J Griffith,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Gamboafashion.com
Quality and Customer's Service Team
Product was “ok”….but return policy was not
Product was ok - not quite the quality I expected. I considered defective and purchased for a trip. Needed to buy somewhere else and return or exchange. Return policy and customer service were abysmal . Wanted me to pay for shipping of the defective item or keep the defective item and get a 30% discount on a future purchase . Why would I ever buy from this company again? Buyer beware!
18 March 2023
Unprompted review
Reply from Gamboa
Hello John,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have just sent you an email with the instructions to return this product in order to receive a full refund.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Slow to fulfil orders and don't read emails properly
This company lies about the shipping times on their site. I paid for Express Shipping and 4 days after ordering they've only just shipped it. The website claims they take two days to process orders, but clearly that's incorrect as mine has taken twice as long. They're also stating it should arrive in 3-5 business days despite the site stating there are two types of shipping - standard 3-8 business days or two day shipping. I would have assumed the premium I paid for Express Shipping would be the two day shipping rather than the standard I could have paid less for.
When you contact them to query issues such as this they half answer questions - repeatedly quoting me standard shipping times when making excuses for not shipping my order in a timely fashion. Replies are slow and show they only read half the email before trying to fob you off as questions are left unanswered from each email I've sent. I've been in contact with Gabriela who is named checked as being good on other reviews on this site - it seems that person got lucky.
They've refunded one of the items I ordered with absolutely no explanation as to why - despite me asking for one (an example of the unanswered questions in emails that show they're not reading them in full).
I for one will not be using them again - and this is even before the items have arrived! I would suggest you find anywhere else to place order for similar items.
EDIT POST REPLY BELOW - gave an extra star as when a company admits fault and tries to rectify a problem they deserve credit.
28 March 2023
Unprompted review
Reply from Gamboa
Hello John,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
The pair of socks was refunded because the product is not available in stock anymore, regarding the shipping time there was a mistake in our system that caused the delay in this shipment, we have processed a full refund for the cost of shipping.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Thank you for doing the refund of the…
Thank you for doing the refund of the defective items which I returned. In previous emails even back to November though I did ask for a mailing label to be sent to me for sending back defective items but never received mailing label so I could mail these items back without charge.
I had to pay to mail these items back then because I never received the mailing label so please refund the $30 which I spent to return the defective items.
4/4/2023
Please refund my $30 shipping fee for the defective items I returned since your company did not send me the return label for those defective items.
Sherry Palacio
14 November 2022
Unprompted review
Reply from Gamboa
Hello Sherry,
We have processed a refund for the cost of your return.
GamboaFashion.com
Team for quality and customer service
Faulty merch and very little compensation
Company shipped me a poncho with a snag on the front material, I submitted a faulty order claim and sent them all photo evidence, on 15th of march. I then got an email on 20th march asking if I would like a new poncho or refund, I said a new poncho, a week later I've now only been offered a 10% refund for the original item price, and no exchange for the damaged goods which I think is absolutely shocking! I have asked for an email address to take this further and I still have not received anything. The poncho's are amazing quality hence why I am still pushing to get my exchange but this horrendous customer service is testing my patience.
15 March 2023
Unprompted review
Reply from Gamboa
Hello Ewan,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have neem informed the new poncho was delivered earlier today.
https://www.swiship.de/track?id=QB0274026784&loc=en-GB
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Nothing has arrived to date with no…
Nothing has arrived to date with no advice on the delay. I will update this when I have any news.
23 March 2023
Unprompted review
Reply from Gamboa
Hello Christopher,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have just reviewed you order with us, unfortunately we were not aware this package was not delivered correctly to you and we were not able to solve this problem sooner. We sent you an email a few minutes ago to provide you with a solution today.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
So comfortable!!!
The alpaca hoodie I ordered is the softest hoodie I've ever had! I will definitely buy more!!!
14 December 2022
Unprompted review
Reply from Gamboa
Dear DjG,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Gamboafashion.com
Quality and Customer's Service Team
Fast shipping
Fast shipping, great value, product was matched listing, and a little extra swag thrown in!
13 February 2023
Unprompted review
Reply from Gamboa
Dear Jeffrey,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
gamboafashion.com
Quality and Customer Service Team
I was sent the wrong size hat
I was sent the wrong size hat. I wrote asking to exchange it, and never got a reply
16 February 2023
Unprompted review
Reply from Gamboa
Hello Sherry,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We received your email and sent you the information to helo you solve this issue.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Synthetic, waste of money, overpriced and non returnable
I have now been offered the opportunity to return this poncho ( see previous reviews) which I do not believe is Alpaca, probably acrylic or some mix (I have asked for some proof that it's actually Alpaca. None is forthcoming). However I am told I need to return it to Texas, despite the company having stock and despatch capacity in Europe. This will cost a great deal to send from the UK. That's one way to discourage a return! ( shipping fees are of course non refundable)
12 February 2023
Unprompted review
Reply from Gamboa
Hello Lindsay,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have processed a full refund for this order. We dont need you to return thes product to us.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Ensure to check out refund policy…
Ensure to check out refund policy before ordering. They WILL NOT give a refund unless the garment is faulty or wrong item. Shocking for a mail order company.
11 February 2023
Unprompted review
Reply from Gamboa
Hello Tyler,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We sent an email earlier today to find the best solution for you. We are always happy to keep our costumers satisfied.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Integrity in question
It has been over two weeks since Gamboa Fashions has received my return. I followed their steps for requesting an exchange, but have not heard one word. They claim that the company will respond in 3 days upon receipt of the merchandise. I've called three times having to leave messages and have sent countless emails. No response, no call, no text...
Update: I decided to call once more. I would get the answering machine. I'd hang up an redial. I did at least ten times. I finally broke through and spoke with a person that corrected the problem.
22 December 2022
Unprompted review
Reply from Gamboa
Hello David,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We are happy this issue was solved yesterday, your new sweater in the size XL has been shipped and it will be delivered in 3 to 5 days.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Speedy delivery..such snuggy warm…
Speedy delivery..such snuggy warm jumpers at a sensible price.
19 December 2022
Unprompted review
Reply from Gamboa
Dear Jane,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
gamboafashion.com
Quality and Customer Service Team
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