Garden Centre Shopping Reviews 

66
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have just received excellent aftersales customer service. When the piston on my reclining garden chair seized up well beyond the warranty period the team found me a replacement. This might not soun... See more

Company replied

Rated 4 out of 5 stars

I emailed them as soon as we unpacked it all because of a couple of defective cushions. emailed again and again reporting the problem but after 16 days have not even got an acknowledgement for... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 rattan rocking recliners with table unfortunately they were a pre order which I never realised would take longer to deliver ( my fault ) when I called , I was informed pre orders take a l... See more

Company replied

Rated 5 out of 5 stars

The quality is fantastic!! Really very pleased with the reclining furniture!! I have recently bought this Single Reclining Rattan Chair for my grandfather so that he can sit and relax in the balcony.... See more

Company details

  1. Garden Furniture Shop
  2. also in
  3. Garden centre

Written by the company

Garden Centre Shopping is the online garden furniture shop of Sapcote Garden Centre, a family-run garden centre in Sapcote, Leicestershire, trading since 2001. We sell our own-brand weatherproof rattan garden furniture with aluminium frames that cannot rust, a 3-Year Rust-Free Structural Guarantee, and delivery included to mainland UK. Our showroom is open seven days a week, and we're rated 4.4 from more than 2,500 Google reviews.


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(66)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was looking for a recliner chair on…

I was looking for a recliner chair on the website and i came crossed this Bistro set, 2 chairs and coffee table, Perfect. I was looking for a recliner for my husband who suffers with Lewy Body Dementia. So I ordered on Sunday 6th June and they arrive Friday 11th. The delivery man was very polite and put it in the garage as I thought I would have to build it up but thank goodness it was ready to use.
It looks good and is comfortable, well it is for me but my husband struggles as you have to pull out the handle on the side whilst pushing back to recline and the foot rest to come up, then again pull out the handle to sit back up, he finds it very difficult and frustrating. I didn’t realise it worked like this I thought you would pull out the handle and it would recline quite easily.
It’s not a fault with the chairs it just my husband struggle to work out what he has to do, no matter how many times I show him he forgets. So I just wanted to make others aware who are in a similar situation before they buy.

13 June 2021
Unprompted review
Rated 5 out of 5 stars

Lovely reclining chairs & table

Lovely reclining chairs & table, very comfy cushions, no assembly required which was a bonus, very competitive price, but nothing cheap about the quality of the chairs & the reclining mechanism, very robust. Will definitely be dealing with The Garden Centre Shopping again!

4 May 2021
Unprompted review
Rated 1 out of 5 stars

Ordered and paid for two recliner…

Ordered and paid for two recliner chairs in February 2021 and was promised delivery by the end of march 2021 was called by Dominic in early march to say that the chairs we ordered was not what we were going to get and gave me £100 discount but still promised delivery by the end of march, on the 6th of April I phoned the garden centre to be told by Dominic I would have the chairs by Friday the 9th so we could sit on them before going back to work from lockdown on the 12th courier company told me on the Friday that the chairs were in Birmingham Friday 9th night time and could not get them until Monday the 12th on Wednesday the 14th courier said they were delivering between 1-5pm at 4:50 called the courier to be told they was too busy because of Easter and the shops reopening to deliver. Asked garden center for my money back was told 3 days money would be refunded still have not received my money back and have now instructed master card to file a dispute on my behalf. Worst company I have ever had to deal with they tell nothing but lies and have had my money in their bank account since early February today's date is 22/4/21. Avoid this company and their lies.

21 April 2021
Unprompted review
Garden Centre Shopping logo

Reply from Garden Centre Shopping

Hi Lee,

We completely understand, delivery delays are so frustrating, and we're very sorry these courier issues have negatively affected your experience with us.

As you refused delivery when it was due to arrive, your refund will be processed once we receive the product back to us.

We are currently awaiting this return from the delivery company, chasing them daily, and once it arrives, we will process your refund.

You have been informed about all of these steps along the way, with full transparency, so this review comes as a bit of a shock to the team.

We appreciate you're frustrated, and rest assured, as soon as we receive the product back to us, we will process your refund immediately.

Again you can always drop us an email for an update about anything you're unsure of.

Garden Centre Shopping Team

Rated 5 out of 5 stars

Excellent aftersales service

I have just received excellent aftersales customer service. When the piston on my reclining garden chair seized up well beyond the warranty period the team found me a replacement. This might not sound too impressive but all this was done through the pandemic and whilst it took three months through lockdown they didn't forget about me and came up with the goods.
Well done, just need some decent weather now!

8 July 2020
Unprompted review
Garden Centre Shopping logo

Reply from Garden Centre Shopping

Thanks for your review Andy! We really appreciate it. Stay safe, and let's hope for some more sunshine this summer!

Rated 1 out of 5 stars

Very Poor Service Part 2

This is a follow on from a previous review regarding a new garden furniture set consisting of 2 chairs and 1 table in which 1 of the chairs collapsed when first sat on, total cost £949. When the Garden Centre eventually got in touch with me they told me a new chair would be delivered Friday 26th June. I had to work that day so my wife who is also self employed took the time off. I rang her in the afternoon and she said a nice man had dropped a chair off in the garden and she had dashed off back to work. When I got back I was very annoyed as I found the chair had a chip and mark on the arm, no makers label on the back and the foot cushion was already fitted which proved to me this was a second hand chair which was most probably ex showroom. I emailed them the following day to complain and tell them I wanted a new chair, a manager to call and apologise and offer some sort of compensation. This also means me or my wife will have to more time out of work which means more money lost when they do decide to come and replace the second hand chair they have tried to palm us off with. I recommend people not to use this company as they have no idea on how to treat there customers if there are any problems.

1 July 2020
Unprompted review
Garden Centre Shopping logo

Reply from Garden Centre Shopping

We are happy to report this issue was resolved amicably. Unfortunately, shortage of stock and COVID-19 issues were the cause of this issue. It doesn't represent the service experienced by thousands of other customers.

Rated 5 out of 5 stars

Exceptional customer service

I ordered 2 rattan rocking recliners with table unfortunately they were a pre order which I never realised would take longer to deliver ( my fault ) when I called , I was informed pre orders take a little longer to arrive. I needed the items much sooner. I spoke to Dominic who couldn’t be more helpful. My order was cancelled and my £949.00 was back in my account within a couple of days
I will definitely be ordering in the future .

28 May 2020
Unprompted review
Garden Centre Shopping logo

Reply from Garden Centre Shopping

Thanks for your review Elaine! We look forward to your joining the rest of our thousands of happy customers :)

Rated 5 out of 5 stars

Love my bistro set

Love my bistro set! Just need more sunshine!! Highly recommend The Garden Shopping. Delivered with in 3 working days if ordering, very efficient.

30 April 2020
Unprompted review
Garden Centre Shopping logo

Reply from Garden Centre Shopping

Thanks for your review Jenny! We're thrilled you like your bistro set. We'd also love to see a photo of it in its new home if you have one!

Rated 5 out of 5 stars

Looks amazing 😍😍

The quality is fantastic!! Really very pleased with the reclining furniture!!
I have recently bought this Single Reclining Rattan Chair for my grandfather so that he can sit and relax in the balcony. He is thrilled with the chair and finds it very comfortable and it also looks amazing!! Highly recommended!!

26 October 2018
Unprompted review
Rated 5 out of 5 stars

Easy to assemble 👍

I love my new winawood bench. It was really easy to assemble, and it's still looking good after 6 months outside during this hot summer. I am considering buying another, and will definitely be recommending them to my friends.

18 October 2018
Unprompted review
Rated 4 out of 5 stars

The items we purchased were very good…

The items we purchased were very good and we are pleased with them. The customer service left a little to be desired.

21 September 2018
Unprompted review
Garden Centre Shopping logo

Reply from Garden Centre Shopping

Thanks for your feedback Mrs Goodwin, we really appreciate it, and if you ever need anything going forward then please don't hesitate to get in touch and we'll be happy to help you. All the best, the Garden Centre Shopping team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look