I bought a Gard Pro Ultra 3 watch. Everything was working ok, then the apps stopped showing me "sleep data" and sometimes showed no data at all. Got in contact with Gard Pro help service and the tech... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product works very well, I have been using it for about 2 weeks now. You need to change your couriers in Australia, firt shipment lost in melbourne and never made it to Adelaide, second shi... See more
Company replied
The watch is great! It provides all functions pretty well. My watch belt tore from the weak point after few months. The customer service hassle free and the matter was processed immediately, with repl... See more
Company replied
My gard pro 3 watch is amazing, I love it! It gives me everything I need, the same usability as much more expensive competitors, but for a fraction of the price. 7 days battery life too! I ordered the... See more
Company replied
Company details
Written by the company
To create the ultimate sports watch, we brought every element together for unparalleled performance. - Gard Pro ©
Contact info
United States
- support@gardpro.com
- gardpro.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The watch only lasted 2 days on…
The watch only lasted 2 days on battery. The stop watch didn’t stay running when I set it up for a game. Very disappointing. Only used it for 2 weeks. Not what was said in the advertisement.
24 September 2026
Reply from Gardpro.com
Hello Patrick,
Thank you for sharing this, and we're sorry the battery life and the stopwatch didn't meet your expectations. We'd like to look into both. Please email us at support@gardpro.com with your order number, your watch model and a short video of the stopwatch stopping, and our team will go over the options with you.
Kind regards,
The GARD PRO Team
Generally the watch does lots well!
Generally I like the choice of watch faces, and while the display does not light up when raising the hand, I do like the minimalist clock just showing hour and minute hand against a black screen that is there all day. That is a plus.
Not sure how to connect to phone or if I want to!!! When using Spotify on my phone and through my car then parking the car spotify keeps playing on my watch. There seems to be no way to stop it. Had to log out of spotify on my phone which creates inconvenience.
The apps for heart rate specific oxygen, blood pressure, etc all seem to work well. Will check blood pressure against a blood pressure testing apparatus soon to see how accurate it is.
So to date I like what it does, I have a lot more to learn about it to see what it can do.
Is it waterproof, can I shower with it on or swim in the pool or the surf? Will the metal band deteriorate if it gets immersed in water?
Battery life is fantastic? Better than many expensive brands.
1 October 2026
Reply from Gardpro.com
Hello John,
Thank you for such a thorough review, and we're glad you enjoy the watch faces, the minimalist display and the battery life. On the health readings, please keep in mind they are general wellness estimates and not medical-grade, so it's a good idea to compare them with your blood pressure device as you plan. Water resistance, the Spotify playback on the watch, and how best to connect to your phone depend on your exact model, so please email us at support@gardpro.com with your watch model and we'll send you the right answers and steps. If you'd like to start with the connection, our step-by-step manual is here: https://gardprocom.customerdesk.io/#rp-customer-widget-faq-2410b115-5cbd-4440-8dad-61ce04f528a3
Kind regards,
The GARD PRO Team
Gard Pro Healt4
A truly great, functional product at an excellent price; easy to use, very clear, and high quality. App installation and smartwatch pairing were instant. Long battery life.
I am truly very satisfied.
1 October 2026
Unprompted review
Reply from Gardpro.com
Hello Carlo,
It's wonderful to hear that you're enjoying your Gard Pro Health 4! We're glad the setup and pairing went smoothly and that you're happy with its ease of use, quality, and long battery life.
We hope it continues to serve you well and make your everyday routine easier!
Thank you for choosing Gard Pro.
Kind regards,
Gard Pro Team
Poor communication
It takes too long to receive a response from a communication. I returned a incorrect charger, and while I received the email stating it was received, it apparently needs to be inspected before I can get my $6 credit. I paid nearly $30 for it originally with tax and shipping. Once I receive the credit, I will order the correct charger. However, when the watch dies, I will definitely not order another one from this company.
27 September 2026
Reply from Gardpro.com
Hi Susan,
Thank you for the feedback, and we're sorry the response times have felt too slow. Returned items are checked before anything is credited, but we understand that waiting without clear updates is frustrating. If you haven't heard anything by now, please email us at support@gardpro.com with your order number and we'll update you on where things stand.
Regards,
The GARD PRO Team
I paid 172.00 for my phone and I wanted…
I paid 172.00 for my phone and I wanted to return and would give me the same amount that I paid for it. Not impressed now I’m keeping a watch what I don’t want.you are sending 49.00. Now I’m still out 126.00 dollars and don’t want the watch.
28 September 2026
Reply from Gardpro.com
Hi Ken,
Thank you for sharing this, and we understand it's frustrating to be left with a watch you no longer want. We'd like to look into how your return and refund were handled. Please email us at support@gardpro.com with your order number, and our team will review it with you directly.
Regards,
The GARD PRO Team
The Gardpro Health 4 is a great watch
The Gardpro Health 4 is a great watch, all of the necessary health features, and is very sturdy…very much like the Apple Ultra 3.
The company is also very responsive and provides great customer support.
7 October 2026
Unprompted review
Reply from Gardpro.com
Hello Robin,
Great to hear your Health 4 has impressed you with its wellness features and sturdy design. We’re also really pleased you’ve had such a positive experience with our customer support. Thanks for the fantastic feedback!
Kind regards,
GARD PRO TEAM
Ordered aug 14. Oct 6 still waiting!!
UPDATE;
Took about a month to get!! Shipping is by mule with a broken leg!!! Showed up damaged. ( broken band at pin)screw it im using it not my problem!! When it falls off and explodes on a rock they can send a new one. Communication is ALL lies!! Replacment band is ALL lies too. Over a month to be delivered. Ordered day after watch received, still have not got it!! Almost impossible to set up( took over 6.5 hours to set up. App is garbage. Bar code is a joke. Everything manually entered. Bar code did zero!! Kinda reminds me of apple. Also garbage!! Once set up it works ok. The headaches are not worth the little bit of good. Love the watch. EVERYTHING else iscomplete junk!! Ordered watch originally on aug 14. Still have not gotten everything to use watch on oct 6th. 👎. Lots and lots of excuses!!! FAIL
5 October 2026
Unprompted review
Reply from Gardpro.com
Hello Phil,
Thank you for the feedback, and we're glad you love the watch itself. A damaged band on arrival, a replacement that is still missing, and a difficult setup are not the experience we want anyone to have, and the wait has clearly made it worse. We'd like to look into the band and the replacement for you. Please email us at support@gardpro.com with your order number and a photo of the broken band, and we'll check where things stand. If you'd like a second look at the setup, our step-by-step manual is here: https://gardprocom.customerdesk.io/#rp-customer-widget-faq-2410b115-5cbd-4440-8dad-61ce04f528a3
Kind regards,
The GARD PRO Team
The watch wasn't how I expected
The watch wasn't how I expected, and it took forever to arrive after I ordered it. But I'm sure Gard Pro is a good brand for other people.
22 September 2026
Reply from Gardpro.com
Hey,
Thank you for taking the time to share this, and for the kind words about the brand. We're sorry the watch didn't match what you had in mind and that the delivery took longer than you hoped. If you tell us a little more about what wasn't as expected, we'd be glad to help. You can reach us at support@gardpro.com with your order number and we'll take a look.
Warm regards,
The GARD PRO Team
The watch only worked for three days
The watch only worked for three days; the battery drained very quickly and now it won’t switch on at all.
28 September 2026
Reply from Gardpro.com
Hi Doina,
We're sorry the watch stopped working after only three days, that's not what you should expect. Please reach out to us at support@gardpro.com with your order number and a short video showing the watch connected to its charger, and we'll look into it under warranty and work out the next step with you.
Regards,
The GARD PRO Team
Great product at a great price
Great product at a great price, customer service was awesome as well. Had an issue with watch band and they sent me a new one in a timely matter.
30 September 2026
Unprompted review
Reply from Gardpro.com
Hello Brandon,
We’re really glad you’re happy with both your Gard Pro and the value it offers. It’s also great to know our team was able to help quickly and get everything sorted for you. Thanks for the kind words about our customer service!
Kind regards,
GARD PRO TEAM
disappointed
I was really disappointed with the overall experience. The shipping took far longer than expected, and once the watch arrived, the system felt cheap and unintuitive. Given all the hype, I expected much better quality and wouldn't recommend it.
28 September 2026
Reply from Gardpro.com
Hi Kelly,
Thank you for the feedback, and we're sorry the delivery took longer than expected and that the watch's system didn't feel as polished or intuitive as you hoped. We've passed your comments on to our team. If there's a particular part of the setup or menus you struggled with, let us know at support@gardpro.com and we'll help.
Regards,
The GARD PRO Team
My GardPro Power watch is a good sports…
My GardPro Power watch is a good sports and health watch. It tracks many things including sleep. Good features, good quality and value, and stylish.
5 October 2026
Unprompted review
Reply from Gardpro.com
Hello Marius,
A great mix of useful features, quality and style is always good to hear. We’re glad you’re enjoying the sports, wellness and sleep features of your Gard Pro and feel it offers good value. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
I can't get the gps to work.
20 September 2026
Reply from Gardpro.com
Hi Donald,
Sorry to hear the GPS isn't working for you. It usually helps to start your workout outdoors with a clear view of the sky and give the watch a few seconds to connect. If you're also using your phone's GPS, check that location access for the GARD PRO FIT app is set to "Always allow". If it still won't connect, please reach out to us at support@gardpro.com with your watch model and we'll look into it with you.
Regards,
The GARD PRO Team
Heart rate is not correct during runs
Heart rate is not correct during runs. It shows 170+ heart rate which is about 20% high. VO2 max has been zero since I received the watch.
The gps appears to be accurate
27 September 2026
Reply from Gardpro.com
Hi Michael,
Thank you for the feedback, and glad the GPS has been accurate for you. Heart rate readings on the watch are a general wellness estimate rather than a medical-grade measurement, and a snug fit during runs helps, but a gap of around 20% is more than we'd like to see. A VO2 max stuck at zero isn't expected either. Please reach out to us at support@gardpro.com with your watch model and we'll look into both.
Regards,
The GARD PRO Team
Prompt response to resolve my issue…
Prompt response to resolve my issue without fuss.
Professional, polite and very good communication throughout.
Thanks 👍
1 October 2026
Unprompted review
Reply from Gardpro.com
Hello Wayne,
We’re really glad everything was handled quickly and without any hassle. It’s especially nice to know you felt well looked after and kept informed throughout. Thanks for the kind words about our team, Wayne!
Kind regards,
GARD PRO TEAM
You explained it in understandable…
You explained it in understandable advice which I followed and it was sorted
2 October 2026
Unprompted review
Reply from Gardpro.com
Hello John,
We’re pleased our guidance was clear and helpful, and that you were able to get everything sorted. Thank you for taking the time to share your positive experience with us, John.
Kind regards,
GARD PRO TEAM
lwhating for a fix
like I have said before love the look and the feel for the watch, but heres the problem, we still havent figured out ride rides are inaccurate, i have been told a fix is coming, not here yet; step count is so far off compared to my garmin, and i know its not a perfect science but the blood pressure - not even close. was just hoping for the pices to work correctly. I know its now a garmin and i get what i paid for, however , like to get what is advertised.
4 October 2026
Unprompted review
Reply from Gardpro.com
Hi,
Thank you for sticking with us and for the kind words about the look and feel of the watch. We're sorry the ride tracking, step count and blood pressure readings haven't matched what you expected, and that the fix you were told about hasn't arrived yet. Step count and blood pressure are general wellness estimates rather than lab-grade measurements, so some difference from a Garmin is normal, but we understand you're after readings you can trust. We've passed your feedback on to our team, and if you'd like an update on your case, please reach out to us at support@gardpro.com.
Regards,
The GARD PRO Team
Love the watch
Love the watch, but the strap could be longer as I have big wrists I'm not fat
4 October 2026
Unprompted review
Reply from Gardpro.com
Hello,
We’re glad you’re loving the watch! We also appreciate your feedback about the strap length and will certainly take your suggestion on board. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
The watch is better than my garmin..
The watch is better than my garmin so far. I have not tested the gps yet but all other functions are great more monitoring than my past watch. . Easy to use. And it was affordable. Purchasing the watch was easy and definitely trustworthy.
20 September 2026
Reply from Gardpro.com
Hello Tim,
It’s great to hear your Gard Pro has made such a strong impression so far. We’re glad you’re enjoying the range of features, ease of use and value, and that purchasing from us was a smooth experience. Thanks for sharing your feedback, Tim!
Kind regards,
GARD PRO TEAM
Super watch
19 September 2026
Reply from Gardpro.com
Hello Francis,
Lovely to hear you’re enjoying your watch! Thanks for the positive feedback and for choosing Gard Pro.
Kind regards,
GARD PRO TEAM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.