Gareth James Property Reviews 

149
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Zoltan in the management department is very helpful and quickly resolved an issue that arose on a Friday afternoon, just the kind of help we needed at the time.

Rated 5 out of 5 stars

I have no hesitation in recommending Gareth James as agents. The whole team have been thoroughly professional and a breath of fresh air to deal with. Sophie has been lovely and sorted out all the comp... See more

Company replied

Rated 5 out of 5 stars

Tomos is the reason we came back to Gareth James. Frankly, if he weren't there, we'd still be elsewhere. His attention to detail, responsiveness, humanness (so often missing with estate agents!) and h... See more

Company replied

Rated 5 out of 5 stars

I visited Gareth James in Peckham initially to see if i would be comfortable dealing with them in the sale of a flat in Peckham. I am truly pleased to say that i instructed them based on their profes... See more

Company replied

Company details

  1. Estate Agents
  2. also in
  3. Apartment Letting Agency
  4. Commercial property estate agent
  5. Property management company
  6. Property Rental Agency
  7. Property valuer

Written by the company

WE ARE VERY PROUD TO BE AN INDEPENDENT ESTATE AGENCY WITH A REPUTATION FOR INTEGRITY, EFFICIENCY AND TRANSPARENCY. Gareth James is a family-owned business that has been active in the Southeast London property market since 1994. Our aim is to provide the best service in the industry, and we are proud of our 4.8 Trustpilot rating and 2021 British Property Award first prize for lettings. We understand the importance of local community, culture and creativity and that is why we strive to support organisations and activities that showcase the best of the most vibrant and exciting part of London!


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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4.9

All reviews

(149)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Robyn was fantastic - she was very transparent with us the whole way through, from our viewing, offer and moving in. She even kept our baby entertained when I was taking measurements. We had some terrible experiences with other lettings agents, and Garath James were absolutely the best

26 July 2024
Unprompted review
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Reply from Gareth James Property

Thank you for taking your time to leave this review. We hope you are happy in your new home.
From all the team at Gareth James Property

Rated 3 out of 5 stars

Friendly staff.

Friendly staff.

22 June 2024
Unprompted review
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Reply from Gareth James Property

Hi Karoline,
Thank you for taking your time to leave a review.
Many thanks from all the team at Gareth James Property

Rated 5 out of 5 stars

Really helfpul

Our experience has been great so far. Robyn and the team have been really helpful in finding us a property, answering any queries we may have and being really attentive. Thank you !

2 July 2024
Unprompted review
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Reply from Gareth James Property

Hi Sophie,
Thank you for your review. Much appreciated.
Thanks again from all the team at Gareth James Property

Rated 5 out of 5 stars

Robyn and the team at Gareth James were…

Robyn and the team at Gareth James were excellent - very responsive and helpful. They made the process very easy for us.

3 June 2024
Unprompted review
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Reply from Gareth James Property

Hi Charlotte,
We are glad you have been happy. Thank you for the review.
From all the team at Gareth James Property.

Rated 5 out of 5 stars

Our experience so far has been great

Our experience so far has been great - Robyn has been super attentive, has your best interest and so lovely!

1 July 2024
Unprompted review
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Reply from Gareth James Property

Hi Flo,
Your review is much appreciated. Thank you for taking your time to do it.
Again, thank you from all the team at Gareth James Property

Rated 5 out of 5 stars

Friendly and effective team

Really friendly, nice and responsive team. Effective outcomes. Accurate advice. My only recommendations were that they had a pre-prepared check list for new landlords to hand out and that they looked at their invoicing system, which is somewhat baffling. But so far so good.

3 June 2024
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Reply from Gareth James Property

Thank you for taking your time to leave a review Christopher and we will take your points on board. If you have any questions, please do not hesitate to contact us. Thanks again from all the team at Gareth James Property

Rated 5 out of 5 stars

Exemplary is the word for it

My connection with Gareth James is of twelve years duration, and counting. They have been involved in the letting, management and now sale of a property. In all aspects of my engagement with them they have been exemplary, combining a quiet, assured professionalism with a warming human touch.

Like at least some others, I suspect, I am an accidental landlord, with but two properties and, certainly in the early stages, a novice in property matters. And here I can’t praise them enough. All of those I’ve dealt with, across the range of GJM’s services – invidious to pick out names, but they know who they are – have been problem-solvers, navigating through and around difficulties to positive conclusions. Can’t get better than that, really. Power-on GJM!

26 May 2024
Unprompted review
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Reply from Gareth James Property

Hi Bernard,
Thank you for taking your time to leave such a lovely review and for being such a long standing customer.
Many thanks from all the team at Garth James Property.

Rated 5 out of 5 stars

Honesty, Integrity and Fairness - Gareth James

Gareth James and the staff from the Peckham Office, Robyn, Alexandra and Tomos were professional, friendly, efficient and acted as an honest, impartial broker between me, the prospective tenant and the landlord of the property.

Their behaviour and approach respected ARLA guidelines ensuring equal protection for tenants and landlords. I'd like to hold the operating model they follow as an example to the numerous property firms in London who, in my own opinion, without prejudice and my recent personal experiences are not behaving this way.

They appear to be employing practices that unnecessarily inflate rental prices and increase their own turnover. The continual rent inflation is compounding the affordability issues faced by he the nation but is also disadvantaging vulnerable, low-income and folk relying on benefits.

Hats off to Gareth James for having integrity

22 December 2023
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Reply from Gareth James Property

Hi Steve,
Thank you for taking your time to leave a review.
We hope you are happy in your new home.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Alexandra has been fantastic

Alexandra has been fantastic. Very friendly, efficient and flexible.

29 November 2023
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Reply from Gareth James Property

Hi Georgina, Thank you for taking the time to leave a review and we wish you all the best in your new home.

Rated 5 out of 5 stars

Gareth James- great letting agents

We used Gareth James as our letting agents. The team (especially Tomos) has been extremely helpful with getting our properties ready to let and professional in their organisation and management of the property. We would recommend them as letting agents.

30 October 2023
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Reply from Gareth James Property

Hi Thilini,
Thank you for taking your time to leave a review. Glad that you are happy. If you have any questions please do not hesitate to contact us.
Thanks again from all the team at Gareth James Property

Rated 5 out of 5 stars

The team were super helpful and…

The team were super helpful and efficient!

5 October 2023
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Reply from Gareth James Property

Thank you for taking your time to leave a review.
Please do not hesitate to contact us if you require any assistance in the future.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Nikki @ the Peckham office was superb

Nikki @ the Peckham office was superb, and ensured the whole chain was in sync throughout the process. I would definitely work with her again :)

26 September 2023
Unprompted review
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Reply from Gareth James Property

Hi Emma,
Thank you so much for taking your time to leave a review. We are very please you have been happy and we will pass on your thanks to Nikki.
From all the team at Gareth James Property

Rated 5 out of 5 stars

First time landlord, couldn't ask for more from management agents

I had to rent out my flat while I'm abroad. Tomos and everyone else at Gareth James have been fantastic: professional and very competent. I feel really confident that they will look after my property and treat the tenants well.

28 September 2023
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Reply from Gareth James Property

Thank you for taking your time to write a review.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Excellent service from Tom and his…

Excellent service from Tom and his team. Thank you

22 September 2023
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Reply from Gareth James Property

Hi Ann,
Thank you for taking your time to leave a review and such positive words. Very much appreciated.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Nikki is an absolute pro

Nikki is an absolute pro; friendly, direct and easy to deal with.

10 August 2023
Unprompted review
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Reply from Gareth James Property

Hi Alex,
Thank you for taking your time to leave a review. We will be sure to let Nikki know how pleased you have been.
From all the team at Gareth James with thanks

Rated 5 out of 5 stars

Very efficent and friendly

Gareth James have been quick, helpful, friendly and professional. A breath of fresh air compared to some London estate agents.

26 June 2023
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Reply from Gareth James Property

Hi Emily,
Thank you for taking you time to leave a review. The team very much appreciate it. Glad you are happy with the service. Feel free to contact us if you require any assistance.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Easy efficient company

Gareth James were fantastically easy to work with and the house sale went through v smoothly. Would recommend

26 June 2023
Unprompted review
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Reply from Gareth James Property

Hi Tim,
Thank you for taking your time to leave a review. We are pleased that you have been happy with the service.
Many thanks again from all the team at Gareth James Property

Rated 5 out of 5 stars

I am really pleased with the customer…

I am really pleased with the customer service from Gareth James estate agents, especially Rebecca and Nikki. They made a real effort to get buyers through the door and kept me updated. I was also really pleased with the description of my property they wrote - which was very detailed.
I will definitely use them again if I ever need to sell again!

11 May 2023
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Reply from Gareth James Property

Hi Lupin,
Thank you for leaving this review. We are really please that you have been happy with the service and will pass on your praises to Rebecca and Nikki.
Many thanks from all the team at Gareth James Property

Rated 5 out of 5 stars

Everything was great from the lovely…

Everything was great from the lovely Stephanie who showed us round, Tom who dealt with our rental offer and liaised with the landlord and Alexandra who sorted our paperwork. The team at Gareth James made everything about our move smooth and straightforward so thank you!

10 May 2023
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Reply from Gareth James Property

Hi Alex,
Thank you for taking your time to leave a review. We will pass on your thanks to Steph, Alex and Tom. Glad you have been happy.
Many thanks from all the team at Gareth James

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