Gareth James Property Reviews 

149
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Zoltan in the management department is very helpful and quickly resolved an issue that arose on a Friday afternoon, just the kind of help we needed at the time.

Rated 5 out of 5 stars

I have no hesitation in recommending Gareth James as agents. The whole team have been thoroughly professional and a breath of fresh air to deal with. Sophie has been lovely and sorted out all the comp... See more

Company replied

Rated 5 out of 5 stars

Tomos is the reason we came back to Gareth James. Frankly, if he weren't there, we'd still be elsewhere. His attention to detail, responsiveness, humanness (so often missing with estate agents!) and h... See more

Company replied

Rated 5 out of 5 stars

I visited Gareth James in Peckham initially to see if i would be comfortable dealing with them in the sale of a flat in Peckham. I am truly pleased to say that i instructed them based on their profes... See more

Company replied

Company details

  1. Estate Agents
  2. also in
  3. Apartment Letting Agency
  4. Commercial property estate agent
  5. Property management company
  6. Property Rental Agency
  7. Property valuer

Written by the company

WE ARE VERY PROUD TO BE AN INDEPENDENT ESTATE AGENCY WITH A REPUTATION FOR INTEGRITY, EFFICIENCY AND TRANSPARENCY. Gareth James is a family-owned business that has been active in the Southeast London property market since 1994. Our aim is to provide the best service in the industry, and we are proud of our 4.8 Trustpilot rating and 2021 British Property Award first prize for lettings. We understand the importance of local community, culture and creativity and that is why we strive to support organisations and activities that showcase the best of the most vibrant and exciting part of London!


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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4.9

All reviews

(149)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Great local agents in Peckham

Dealing with Tom and the team at Gareth James to rent my flat out has been a breeze. From the moment I contacted them they helped me along the way and guided me through the whole process. They helped find the right tenants for the flat and their service and has been great. It's nice to know that they are genuinely local agents and know the area really well. Would highly recommend to anyone looking to rent their place out in south east London

10 May 2023
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Reply from Gareth James Property

Hi Huw,
Thank you very much for taking your time to leave a review. Glad you happy and found the process smooth.
From all the team at Gareth James

Rated 5 out of 5 stars

Great experience with Gareth James

Great experience with Gareth James. My 7th move in London and by far the smoothest. Tom & Stephanie were brilliant, easy and speedy communication, and continue to follow up and make sure we're happy. Negotiation was fair and communicated well.

16 April 2023
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Reply from Gareth James Property

Hi Sam,
Thank you for taking your time to leave a review. We are glad you have been happy. We are here if you need anything.
Thanks again, from all the team at Gareth James Property

Rated 5 out of 5 stars

Fantastic service by Tom Lloyd at Gareth James

I’ve been a renter for several years in my life, and have recently gone back to renting and chose Gareth James to help me find the perfect place.
I’ve never felt respected when speaking to agents and have often felt as if my requests/questions have been dismissed.
But that wasn’t the case at all with Gareth James. Tom Lloyd really looked after my flatmate and I from start to end. The service I received was professional and timely. Any questions were dealt with quickly and I could always get through to him by phone. When I went to have my passport scanned in their office in Bellenden Road, as we had only communicated via email, he took the time out to introduce himself which I massively respected - as usually, as a renter, you’re treated as a little fish in a big pond.
Absolutely recommend this agency - everyone was really friendly, and I moved in with no hassle at all.
If you’re looking to rent, use Gareth James, honestly. The amount of stress through moving was reduced hugely due to their 5 star service.
Thanks to Tom and the team for helping me find a home for hopefully the next few years.

29 March 2023
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Reply from Gareth James Property

Hi Sam,
Thank you for taking your time to leave such a lovely review. I'm glad you have been happy and we wish you well in your new home.
Many thanks from all the team at Gareth James Property

Rated 5 out of 5 stars

Proactive and great communication.

We have rented out our flat for seven years and have always had good service from Gareth James. Recently we have had particularly excellent service from the Property Manager who has been helpful, proactive, professional and really good at communicating. Thanks!

10 March 2023
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Reply from Gareth James Property

Hi Rachel,
Thank you for taking the time to leave a review. We are pleased you have been happy with the service and will pass on your praise to the Property Manager too.
Many thanks from the team at Gareth James.

Rated 5 out of 5 stars

Quick and seamless move

Quick and seamless move. Everyone at Gareth James was so helpful in helping us secure the property. Friendly and responsive, which isn't always the case with estate agents.

23 February 2023
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Reply from Gareth James Property

Thank you Jacob for the review. Were glad you have been happy. Please don't hesitate to contact us, should you have and questions.
Thanks again from all the team at Gareth James

Rated 5 out of 5 stars

Great Lettings team

I dealt with Tomos in lettings and we worked together following his advice to get the property ready for a tenant. He gave good advice on the market conditions as well as practical advice. His tartan found a tenant within 2 days of marketing and achieved over asking.

21 February 2023
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Reply from Gareth James Property

Hi Caroline,
Thank you so much so taking your time to leave a review. Glad we could be of assistance.
Best wishes from all the team at Gareth James

Rated 5 out of 5 stars

Faultless

Despite being out bid on yet another lettings property, the staff at Gareth James were faultless.

Friendly and caring giving regular updates throughout the process. They really have been the best agency we’ve encountered during this madness.

It’s a shame we haven’t been able to sign a property with them yet as I sense they would be fantastic agents.

21 February 2023
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Reply from Gareth James Property

Thank you for such a positive review despite not managing to secure you the property. Fingers crossed we can find you something very soon.
Many thanks from all the team at Gareth James Property

Rated 5 out of 5 stars

Gareth James have been very…

Gareth James have been very professional in renting out my property, which they did very quickly. Tomos has also been very helpful and accessible.

21 February 2023
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Reply from Gareth James Property

Thank you very much for taking time to leave this review. We are very pleased you have been happy with the service.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Thank you!

Our experience with Gareth Jones was fantastic. After unexpectedly having to come onto the rental market we were a bit worried, but everything went smoothly and Tomos kept us in the loop at all times and was efficient, friendly and professional. We're really happy in our new place.

1 February 2023
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Reply from Gareth James Property

Hi Nico and Kate,
Thank you for review and we are so glad you are happy in your new home.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Great service and really professional agency

Tom and the team in Peckham did a fantastic job of finding new tenants for my property. They were professional, efficient, straight talking and great to work with. Happy to recommend this service.

11 November 2022
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Reply from Gareth James Property

Hi Mark,
Thank you for taking your time to leave a review.
From all the team at Gareth James

Rated 5 out of 5 stars

Fantastic agents, brilliant service

We’ve rented two properties with Gareth James, they’ve been attentive, accommodating and as helpful as they could possibly be! Our second property with a different estate agent fell through but after telling our letting agent we had a new property sorted within the week and it could not have been done without their fantastic work. I would highly recommend them to anyone looking to let a property.

2 August 2022
Unprompted review
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Reply from Gareth James Property

Hi Sebastian,
Thank you very much for the review. Were glad we could help a second time around.
Hope you are happy in your new home.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Genuinely a really good experience

Genuinely a really good experience, Tomos Lloyd was extremely helpful with what would have otherwise been a difficult move because of being let down by other agencies, would recommend

2 August 2022
Unprompted review
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Reply from Gareth James Property

Hi Sam,
Thank you very much for taking your time to leave a review. Glad we could help.
We hope you are happy in your new home.
From all the team at Gareth James

Rated 5 out of 5 stars

Peckham Flat Sold

We just sold our flat in Peckham with Gareth Hames and I couldn’t be more pleased with Nikki Anderson’s continuous help and support throughout the entire process. She was a fantastic agent whom we can highly recommend as she pushed this sale through faster and smoother than expected! Thanks again!

22 July 2022
Unprompted review
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Reply from Gareth James Property

Hi Sarah,

Thank you for taking your time to leave a review.
We are so glad you were happy with the service.
We will of course pass on your praise to Nikki. She is a very hard worker.
Many thanks from all the team at Gareth James Property

Rated 5 out of 5 stars

Smooth process

Smooth process, recommend, thanks tomos!

22 July 2022
Unprompted review
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Reply from Gareth James Property

Hi James,
Thank you for taking your time to leave a review.
I'm glad you have been happy.
Hope you settle into your new home well.
Many thanks from all the team at Gareth James Property

Rated 5 out of 5 stars

We recently rented a property from…

We recently rented a property from Gareth James. Tom helped us throughout the process, and has been excellent to deal with. He was able to accommodate a last-minute viewing on a Friday evening, and from that point on has been super responsive and helpful in getting everything sorted. Overall a great experience.

Thanks Tom!

11 July 2022
Unprompted review
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Reply from Gareth James Property

Hi Alex,
Thank you for your review. Much appreciated.
Hope you are happy in your new home.
From all the team at Gareth James

Rated 5 out of 5 stars

No issues

I have just moved into a property let by Gareth James and so far Tom and the rest of the team have been very helpful and responsive. It also feels as though you receive a friendlier service from a local agency.

11 July 2022
Unprompted review
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Reply from Gareth James Property

Hi Alex,
Thank you for your review. Much appreciated.
from all the team at Gareth James, we hope you are happy in your new home.

Rated 5 out of 5 stars

I am a new tenant in a GJ managed…

I am a new tenant in a GJ managed property. The process was easy and the team in Peckham very helpful. Tomos was quick to respond and got me in for a viewing at very late notice. He gave a very fair and balanced assessment of the property and the agreement and worked hard to meet my desired time frame. Very easy and stress-free rental process.

8 July 2022
Unprompted review
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Reply from Gareth James Property

Hi James,
Thank you for taking the time to leave a review.
We hope you are very happy in your new home.
From all the team at Gareth James

Rated 5 out of 5 stars

We are current tenants of a Gareth…

We are current tenants of a Gareth James rental property and are due to move out soon as we are purchasing a property of our own. I was dreading the viewing process for the new tenants as it can be intrusive and often fraught however I have been so impressed with Tomos and Stephanie and they way they've expertly managed this process. Tomos is very helpful and genuine and Stephanie has been incredibly considerate and communicative. They really couldn't have made this process any easier.

5 July 2022
Unprompted review
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Reply from Gareth James Property

Hi,
Thank you for your recent review.
We do try our best to keep to keep the moving and moving out process as easy as possible. Appreciate it can be a stressful time.
Good luck with your move.
From all the team at Gareth James Property

Rated 1 out of 5 stars

Mattress from HELL! I’m in crippling pain

Was provided a mattress by them in such dire condition that it hurts my back and neck every night. I complained about this many times, but nothing was done. I had surgery on my neck due to a medical condition, and in the months after my recovery, they have still not replaced it. I am still in so much pain. Please replace it I still have 4 months of my tenancy left.

Update: They tried to bribe me with with wine to remove the review and called me daily to ask me to remove it! Don’t believe all the good reviews you see, they probably make a lot of people take them down!

11 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Tom was an excellent help throughout, ensuring a really smooth letting process

8 May 2022
Unprompted review
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Reply from Gareth James Property

Thank you Charlie for your positive feedback. We really appreciate hearing from you.
The team at Gareth James

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