Garner Health Reviews 

172
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers frequently praise the supportive staff for being responsive, kind, and always ready to answer questions quickly and efficiently. People also find the setup process smooth and appreciate the helpful assistance provided when navigating medical reimbursements and scheduling appointments. However, some people mentioned that getting financial reimbursements can sometimes take longer than expected or require additional documentation. Others noted frustration when certain preferred medical providers, specialists, or specific doctors were not covered under the approved network list. Consumers also described occasional difficulties adding new practitioners when dealing with multiple care professionals during ongoing treatments.

What people talk about most

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, respectful, and... See more

Service

Customers had ambiguous experiences with service, often highlighting the helpfulness of the concierge team... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting how simple and straightforward... See more

Refund

Reviewers mention ambiguous feedback about refund, highlighting both very smooth experiences and significant... See more

Staff

People report positive experiences with staff, highlighting that team members are extremely kind, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ever since I joined this program, I've been pleasantly surprised at how the program works! I have such a great company that I work for and they afford us every opportunity to become health conscious,... See more

Rated 5 out of 5 stars

I love that I was able to save $1000 by using preferred providers that were already my doctors! I saved by getting $1000 returned to me after meeting the qualified minimum payments and using my own do... See more

Rated 5 out of 5 stars

The front end experience of making sure your provider is on the list or getting them added if they aren't feels a little tedious, but I love this service so much!!!! I was shocked how great this works... See more

Rated 5 out of 5 stars

I am very pleased with my experience with Garner. It helps immensely to be reimbursed for all of the doctor appointments I have to go to. Especially with the high cost of my insurance through my emplo... See more


Company details

  1. Health insurance agency

Written by the company

Garner Health is a technology company on a mission to transform the healthcare economy and deliver high-quality and affordable care for all. Our goal is to change how our healthcare system works at its core. Using a new approach to data science and novel financial incentives, we help patients identify the highest-quality doctors and help doctors improve how they practice medicine. We seek to change the economics of healthcare so that providers thrive by practicing the best medicine, not by performing more invasive procedures. Garner uses one of the nation's most robust medical datasets, covering over 60 billion medical records from 320 million patients, and over 550 proprietary clinical metrics to identify the best doctors in the nation. Garner then creates meaningful financial incentives for patients to see these providers. When members use Garner to find a Top Provider, Garner can reimburse their out-of-pocket costs, including copays, office visits, medical tests, and surgeries. With Garner Assistant, members can find Top Providers who are in-network, available, and nearby, understand their benefits, and book appointments, with a dedicated concierge team available along the way. Today, more than 800 employers trust Garner to help over 2.5 million people get better care. Employers see 12% lower plan costs on average, employees pay 80% less out-of-pocket to see the best doctors, and Garner has saved employers over $1 billion to date.


Contact info

4.2

Great

TrustScore 4 out of 5

172 reviews

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4.2

All reviews

(172)

172 reviews in the last 12 months

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Rated 3 out of 5 stars

some good some bad

I like how quickly Garner responds to questions and that I am getting help covering medical expenses. I do not like how long it takes to get reimbursed and I really do not like how you have to have every single provider at a facility added onto your care team it is a big hassle and confusing - for instance I went to physical therapy for a long time and instead of just anyone there being on my care team under the umbrella of the name of the facility I had to get the names of all 7 providers I saw while I was there added. Also, when I go to some doctors I do not know who I will end up seeing it is just who is available and then I never know if it will be covered or not so I don't know whether to pay with my FSA or hope Garner will pay but you won't know for weeks if it was covered or denied.

29 July 2026
Rated 5 out of 5 stars

Garner Health was a great additional…

Garner Health was a great additional benefit for our family and the rise in copays. Really helped out when our daughter’s copay for surgery came in. Easy to add physicians to our team. User friendly app also!

29 July 2026
Rated 5 out of 5 stars

Garner us great

Love the ability to be reimbursed for services and prescriptions especially when not expecting the money.

29 July 2026
Rated 5 out of 5 stars

Top tier customer service!

I can't say enough for the customer service. Their team is top tier! Everyone is friendly, knowledgeable, patient. They make sure that you leave the conversation with understanding. Just an amazing experience!

29 July 2026
Rated 1 out of 5 stars

What experience?

What experience?? 5 years and used less than $10 dollars of it. When ever I need it it’s either to late or… its too late. Waste of my time and money

29 July 2026
Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. Garner Health made it easy to find high-quality providers and understand my healthcare options. The app was simple to use, and the process was smooth and well organized. I also appreciated the helpful customer support and clear communication. Overall, a great experience that made navigating healthcare much easier. I would definitely recommend Garner Health.

29 July 2026

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