Garner Health Reviews 

173
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers frequently praise the supportive staff for being responsive, kind, and always ready to answer questions quickly and efficiently. People also find the setup process smooth and appreciate the helpful assistance provided when navigating medical reimbursements and scheduling appointments. However, some people mentioned that getting financial reimbursements can sometimes take longer than expected or require additional documentation. Others noted frustration when certain preferred medical providers, specialists, or specific doctors were not covered under the approved network list. Consumers also described occasional difficulties adding new practitioners when dealing with multiple care professionals during ongoing treatments.

What people talk about most

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, respectful, and... See more

Service

Customers had ambiguous experiences with service, often highlighting the helpfulness of the concierge team... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting how simple and straightforward... See more

Refund

Reviewers mention ambiguous feedback about refund, highlighting both very smooth experiences and significant... See more

Staff

People report positive experiences with staff, highlighting that team members are extremely kind, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ever since I joined this program, I've been pleasantly surprised at how the program works! I have such a great company that I work for and they afford us every opportunity to become health conscious,... See more

Rated 5 out of 5 stars

I love that I was able to save $1000 by using preferred providers that were already my doctors! I saved by getting $1000 returned to me after meeting the qualified minimum payments and using my own do... See more

Rated 5 out of 5 stars

The front end experience of making sure your provider is on the list or getting them added if they aren't feels a little tedious, but I love this service so much!!!! I was shocked how great this works... See more

Rated 5 out of 5 stars

I am very pleased with my experience with Garner. It helps immensely to be reimbursed for all of the doctor appointments I have to go to. Especially with the high cost of my insurance through my emplo... See more


Company details

  1. Health insurance agency

Written by the company

Garner Health is a technology company on a mission to transform the healthcare economy and deliver high-quality and affordable care for all. Our goal is to change how our healthcare system works at its core. Using a new approach to data science and novel financial incentives, we help patients identify the highest-quality doctors and help doctors improve how they practice medicine. We seek to change the economics of healthcare so that providers thrive by practicing the best medicine, not by performing more invasive procedures. Garner uses one of the nation's most robust medical datasets, covering over 60 billion medical records from 320 million patients, and over 550 proprietary clinical metrics to identify the best doctors in the nation. Garner then creates meaningful financial incentives for patients to see these providers. When members use Garner to find a Top Provider, Garner can reimburse their out-of-pocket costs, including copays, office visits, medical tests, and surgeries. With Garner Assistant, members can find Top Providers who are in-network, available, and nearby, understand their benefits, and book appointments, with a dedicated concierge team available along the way. Today, more than 800 employers trust Garner to help over 2.5 million people get better care. Employers see 12% lower plan costs on average, employees pay 80% less out-of-pocket to see the best doctors, and Garner has saved employers over $1 billion to date.


Contact info

4.2

Great

TrustScore 4 out of 5

173 reviews

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4.2

All reviews

(173)

172 reviews in the last 12 months

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Rated 1 out of 5 stars

I paid 41 dollars and it didn’t have…

I paid 41 dollars and it didn’t have the option for what I needed and when Dr checked on it they stated I didn’t even file I’m still having issues getting my intermittent fmla paperwork done it’s making things rough for me with my job

29 July 2026
Rated 5 out of 5 stars

Wonderful company!!

I am very pleased with my experience with Garner. It helps immensely to be reimbursed for all of the doctor appointments I have to go to. Especially with the high cost of my insurance through my employer, I am so thankful they have partnered with Garner. They make it so easy to add your providers as "top providers" in the app to qualify. The concierge chat service is super quick and efficient as well. Even if your provider is not listed as a top provider in the app, they will add them for you! Great company and highly recommend.

29 July 2026
Rated 5 out of 5 stars

I love that I was able to save $1000

I love that I was able to save $1000 by using preferred providers that were already my doctors! I saved by getting $1000 returned to me after meeting the qualified minimum payments and using my own doctors who were in the network. It was easy and seamless in getting the reimbursement! It was automatic and nothing I needed to do.

29 July 2026
Rated 1 out of 5 stars

Garner Assistant needs to go

The Garner Assistant is useless. It’s much easier to ask to chat with someone from the Concierge Team as they are most helpful and understand what the AI assistant does not. If I could give zero stars for the assistant, I would. However 5/5 for anyone I’ve spoken with on the Concierge Team every time. Also, I’d just like to add that Garner as a whole does not seem to understand that when you’re seeing someone in OB for pregnancy, there is usually not just one main OB physician. Most practices want you to see all providers in the practice, including nurse practitioners and midwives, as there is no way of knowing who is going to be on call when you go into active labor, etc.

29 July 2026
Rated 5 out of 5 stars

Too good to be true!! (But it is)

Garner has been amazing to work with - the benefits almost feel too good to be true, but they really are! I recently had a medical emergency and, for the first time, didn't hesitate to go to the ER. Knowing I’d be reimbursed took away all the financial stress so I could just focus on getting better. I’m so grateful my company offers Garner!

22 July 2026
Rated 3 out of 5 stars

Nice but needs work!

Overall it’s nice, but I don't like that I have to see one of their approved doctors!
Just because they approve them doesn’t mean they are good, I should be able to use the money on any medical expenses.

29 July 2026
Rated 5 out of 5 stars

Thumbs up!!

I was skeptical initially, but Garner has exceeded my expectations. I believe the biggest value is their list / ratings of doctors across all specialties. Payments are timely. I’d highly recommend this system to anyone who wants to maximize their healthcare processes.

29 July 2026
Rated 5 out of 5 stars

Everyone I spoke with was kind

Everyone I spoke with was kind, attentive and extremely helpful. Going through tough medical diagnoses can be difficult but staff at Garner helped relieve the stress

29 July 2026
Rated 5 out of 5 stars

Garner Health is great

Garner Health is great. I don't have to worry about finding a great doctor because they make it easy and they submit all receipts which my company reimburses. I don't have to worry about saving them or getting them submitted for refund.

29 July 2026
Rated 4 out of 5 stars

Transparency on provider rating

It was good to find good rated doctors. It would be equally good for the users to share their feedback. Right now, the criteria for rating these doctors is not transparent.

29 July 2026
Rated 1 out of 5 stars

Sucks

First, the panel sucks. I would love to know the metrics behind how they choose the providers that meet their threshold. Second, it takes forever to get reimbursed

29 July 2026

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