Gas Assist Boilers Reviews 245

I'm an engineer, I completed a boiler service for this company. Communication was great, will definitely work for this company again. Thanks

Would highly recommended using this company! Had a great experience using gas assist and dealt with a gentlemen called Joe. Made everything very quick and easy and promising!

I was contacted by Gas Assist Boilers to perform a boiler service for a customer. The communication was polite and prompt and the service was booked quickly.

Really nice and polite, job information sent over straight away and was all organised with the tenant to be in.
Great professional company and was a pleasure to work for.

Easy to work with, the whole process was managed in an efficient manner

Worked with this company for the first time when they gave me a boiler service to do for a customer. The process was pain free and really easy. I would happily work with them again.

Very easy to work with and quick payment.

Would happily work with again in the future 👍🏼

Pleasure working for the company, easy to deal with and was very efficient towards their customers.

As a trades person working with companies gas assist have been one of the best. Easy communication. Access to job on time. 5*

As a engineer I carried out a job and a good company to work with

One to watch. A joy to work for them.

Thank you

A very positive experience from Tom at gas assist boilers. Rectifying an issue I had. Great feedback. Many thanks.

Helped me with my boiler that broke down, leak resolved thank you

Great Company Great pricing - They contacted me in regard a plan switchover at first i was against it but once speaking to the lovely lady on the phone she explained what gets covered and the price difference was unreal! would definitely recommend to others!

This company cold called my 83 year old dementia suffering father to sell him a boiler cover policy for £260. He already has ample cover from British Gas so didn't need any cover. They waited 13 days to send out his notice of terms, including his right to cancel within 14 days. By that time the money was already out of his bank account. He had no recollection of ever speaking to anybody. When contacted by email the company simply tells me that he's signed up for a year's policy. Then no reply from them to 3 further emails asking for immediate cancellation.
Morally bamkrupt company.

Boiler breakdown resolved in 4 hours thanks to all I’m happy it’s sorted quickly

Spoke to Joe and the team when I had an issue with my boiler, from start to finish from point of contract start to one year later I have never had an issue, getting in contact took seconds even out of hours or on the weekend. Thanks all

Similar to one of the reviews from earlier this year, I had a terrible time with Gas Assist trying to fix a problem of their own making which their lack of workmanship guarantee couldn't cover.

Initially, they were helpful in assisting me getting a new combi boiler. When it came to installing, it all seemed fine, although remedial work that was needed on the outside of the building took weeks to complete after many phone calls to the engineer. Clearly, once the boiler was fitted, it was not their priority to clear up and put everything back into a good state. I had a massive hole in my apartment building for weeks that they had made and needed to be filled.

My main problem came after 6 months in November when my system was coming on more often. As my apartment is mostly unoccupied, everything was automated but the heating was turned off in the summer. Weeks after it came on, there was a massive leak which flooded my flat and the one downstairs. On closer look, the pipe that Gas Assist had installed connecting the mains water to the Boiler was loose and pouring water.

It took a while and at my own cost for Gas Assist to send an engineer around to fix this. Worse of all, they simply sub-contracted a local engineer who didn't even know who Gas Assist were, rather than their own engineer who could have seen how bad of a job it was. The other engineer commented that had the pipe been installed properly and been secured to not allow the pipes to move, this wouldn't have been a problem. Unfortunately for me, Gas Assist engineers are clearly incompetent. Or I should say that they don't even have their own engineers and simply sub-contract other people, so why bother with them.

When trying to follow up with them, my calls were getting passed through to people who never followed up or called back. It was then that I discovered that they only provide a 90 days workmanship guarantee, something that was not in any of the paper work I had received. My entire interaction with them were on the phone or via email and in none of the correspondence did they mention this. They simply refused to help and accept liability.

Based on that alone and every other contractor out there providing a year guarantee at least, I would avoid them.

To this day, I am still following up on reparation work at my flat because of their incompetence.

I have since called someone from Gas Safe who stated that their work was not up to standards. So despite what Gas Assist might tell you about being Gas Safe registered, I would not trust them.

*Follow up to Gas Assist's reply*

It wasn't a small leak. The flat downstairs is completely ruined as a result. What assistance will you provide given you have provided none so far after endless phone calls. The boiler has a 5 (not 10) year warranty, not your workmanship which is way below standard.

This was also in the Gas Safe Report:

"Defect ref 2487027; Attributable defect.
The pressure relief discharge pipe from the appliance terminated horizontally on passing to the exterior. This was not in accordance with Manufacturer's Instructions Section 7.6 page 23 and British Standard BS 6798:2014 Specification for the selection, installation, inspection, commissioning, servicing and maintenance of gas fired boilers of rated input not exceeding 70 kW net. BS 6798:2014 requires the gas boiler pressure relief pipe discharge to be indirectly or directly visible and will not discharge on to the occupants of the premises or on to any electrical components or wiring.

The defect was classified as: Not to Current Standards.

We have written to Gas Assist Ltd requiring them to correct this defect by 17/02/2023"

UPDATE based on response: It was NOT a small leak and completely destroyed the flat downstairs. Your engineer, who was actually a third party, simply fixed reinstalled the loose pipe that the original installer failed to connect properly.

Had my boiler serviced and maintained for the last year amazing service from all the team involved thank you

Fantastic boiler service plan always look after us and had now 2 claims both dealt with within 24 hours