Fantastic service. John Lucas explained everything from start to finish, no question was too much. Clean and tidy job. Absolutely credit to the company. First 5/6 engineers would not attempt to comple... See more
Company replied
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Review summary
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Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
Company replied
I’m very pleased with the work carried out by Atney Stephenson. The job was completed quickly and to a high standard. He was polite, friendly, and easy to communicate with throughout the process. He a... See more
Company replied
Dominic from Sureserve came out today to install my smart meter and provided an excellent service from start to finish. He was friendly, professional, and made the whole process feel easy and stre... See more
Company replied
Company details
- Central Heating Service
- Energy Equipment and Solutions
- Fire protection service
- Heating service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Amateurs.
Another ‘no show’ review.
No call, text or mail on the day to let me know they weren’t going to turn up. There are enough reviews outlining the details, but suffice to say this company cost me a day’s salary and didn’t have the good grace to let me know they weren’t fulfilling the agreed appointment. Non existent consideration for their customers.
Don’t take the day off work until you hear from the engineer confirming his attendance.
No doubt this review will receive the same “off the shelf reply” as all the others from let down customers.
Shambolic.
5 May 2026
Unprompted review
Owen Ward did our smart meter change
Owen Ward did our smart meter change. Very helpful and efficient and arrived on time too.
5 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very fast and efficient service…
Very fast and efficient service provided by the installer Dev.
Thanks 🙏
5 May 2026
Unprompted review
Reply from Sureserve
Janet Mills,
We're happy to hear that you found the service provided by the installer to be fast and efficient. Thank you for your positive feedback and appreciation!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Fantastic service fitting the smart…
Fantastic service fitting the smart meter. Couldn’t recommend Alex (Goddard) enough, as he took the time to explain everything clearly and walk me through the process afterwards. 10/10
5 May 2026
Unprompted review
Reply from Sureserve
C F,
We're happy to hear that you had a positive experience with the smart meter installation. We appreciate your kind words and are so glad the engineer provided such clear explanations. Thank you for the 10/10 rating!
I will send on you kind words and appreciation on to Alex.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Happy with the radiators that have been…
Happy with the radiators that have been installed by sureserve Great work from them many thanks!
14 April 2026
Unprompted review
Reply from Sureserve
Charlie,
We're happy to hear that you are pleased with the radiator installation. Our team appreciates you taking the time to leave such positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sureserve refuse to help me
Sureserve refuse to help me. We have had no hot water for a week. They know we have a newborn baby and I call them multiple times a day for an update and they keep saying someone is coming out to the main boiler room. I’m writing this review because a rude colleague told me it’s nothing to do with Sureserve despite being told numerous times they’re looking into it. As mentioned, we have a newborn baby so this stress is upsetting and is really getting us down. Shocking that no one in the company will take any responsibility.
4 May 2026
Unprompted review
Reply from Sureserve
Graham Dawson,
We're very sorry to hear about the lack of hot water and the difficulty you've experienced getting updates, especially with a newborn. We appreciate you bringing this to our attention. Please provide your address, postcode, and contact number, so we can investigate.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
We’re So Grateful
We’re So Grateful – Amazing Support from Josh. We had an emergency yesterday (Sunday) just after 5pm due to a burst hot water pipe. Water was coming through the ceiling in the hallway and it even affected the electricity, leaving us without power, so the situation was quite serious.
Josh from SureServe arrived around 8pm and from the moment he got here, he was absolutely fantastic. Because of the electrical issue, he had to work without proper lighting and was using only a flashlight, which made a difficult job even more challenging.
Despite this, he worked tirelessly, going up and down, making sure everything was under control. He took the time to answer every single question I had and explained things clearly, which really helped in such a stressful situation.
He managed to stop the hot water and put in a temporary fix to make everything safe until a team can come back on Tuesday to carry out the full repair.
This was not a small job at all, but he handled it with professionalism, patience, and a great attitude throughout. Honestly, he felt like an angel coming to fix everything when we really needed it.
We’re very grateful for his help—he’s a real credit to SureServe. Thank you so much, Josh!
3 May 2026
Unprompted review
Reply from Sureserve
Ana,
We're so grateful for your kind words! It's wonderful to know that our team member provided amazing support during such a stressful emergency. We appreciate you recognizing their professionalism, patience, and dedication to ensuring your safety. Thank you for acknowledging their efforts and for being a valued customer. Can you please supply your address, postcode and contact number and we will pass this on to the correct department.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Highly recommended
The joiners were appointed to install Internal Wall Insulation and dress window ingoes, cills, aprons and skirting. To include removal/disposal of existing fittings.
Their standard of work, attention to Health & Safety and cleanliness was impeccable.
The joiners’ conduct was very professional and friendly throughout their time working in my home.
I would not hesitate to recommend the joiners concerned, namely Sonny & Chris, and appraise their high standards.
Great job, thanks again. James
2 May 2026
Unprompted review
Reply from Sureserve
Jim,
We're happy to hear that you were pleased with the internal wall insulation installation, including the window dressing. We appreciate your recognition of the team's professional conduct, health and safety awareness, and cleanliness. Thank you for recommending our services and for your positive feedback. I will send on your kind words and appreciation on to Sonny,Chris and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
James Forde changed our smart meter and…
James Forde changed our smart meter and helped explain our system to us. Was polite, friendly and knowledgeable.
27 April 2026
Unprompted review
Reply from Sureserve
Anon,
We're happy to learn about your positive smart meter exchange experience! We appreciate you mentioning the engineer's helpfulness, and we will pass this on. I will send on your kind words and appreciation on to James and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Quick efficient and pleasant to me as a…
Quick efficient and pleasant to me as a customer.
Stephen How was there engineer and supplied all of the support and information required. Five stars
1 May 2026
Unprompted review
Reply from Sureserve
Elaine Cassells,
We're happy to hear that the engineer was quick, efficient, and pleasant, and supplied all the support and information required. We appreciate your positive feedback! I will send on your kind words and appreciation on to Stephen and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Fantastic service
Fantastic service. John Lucas explained everything from start to finish, no question was too much. Clean and tidy job. Absolutely credit to the company. First 5/6 engineers would not attempt to complete the job but was done today with no complaints or issues
1 May 2026
Unprompted review
Reply from Sureserve
Louise Mitchell,
We're happy to hear that you received fantastic service! We appreciate your positive feedback regarding the clear explanations and the team's diligence. It's great to know the job was completed successfully. Thank you!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Explained everything he was doing and…
Explained everything he was doing and was very polite and courteous and left a very tidy job.
1 May 2026
Unprompted review
Reply from Sureserve
Deborah ,
We're happy to hear that our employee was polite, courteous, and thorough in their explanations. We appreciate you mentioning the tidy work. We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Owen (Ward) was brilliant
Owen (Ward) was brilliant, turned up really promptly with good communications.
The job was done with no mess and in good time with no fuss.
Wonderful 👍
30 April 2026
Unprompted review
Reply from Sureserve
Andrew snell,
We're happy to hear that the engineer was prompt, communicative, efficient, and tidy. We appreciate your positive feedback and will pass this on to them and their manager. I will send on your kind words and appreciation on to Owen and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent customer service
I recently had an issue with the low pressure with my boiler. Reg Davidson from Sureserve was absolutely fantastic in guiding me on how to resolve it myself. Excellent customer service, extremely helpful and very patient.
27 April 2026
Unprompted review
Reply from Sureserve
Sandra Oyella,
We're happy to hear that you received excellent customer service! We appreciate your positive feedback and are so glad that our guidance helped resolve the boiler pressure issue. I will send on your kind words and appreciation on to Reg and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter fitted
I had a smart meter fitted. Derek negotiated the appalling potholes to arrive on time and get the task done quickly, efficiently and good humouredly. He gave me a full explanation on how the new system works and how to improve our use of our electric supply. Thank you.
29 April 2026
Unprompted review
Reply from Sureserve
Barry Radford,
We're happy to hear that you were pleased with the smart meter installation. We appreciate your positive feedback regarding the engineer's punctuality, efficiency, good humor, and helpful explanation of the new system. Thank you for sharing your experience! I will send on your kind words and appreciation on to Derek and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service
Great service, guys cleaned up nicely after themselves. Happy overall.
30 April 2026
Unprompted review
Reply from Sureserve
Kirsten Lawson,
We're happy to hear that you were pleased with our service and the cleanliness after the job. Thank you for your positive feedback; I will send on your kind words and appreciation on to both lads and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Really lovely lads very friendly…
Really lovely lads very friendly especially Liam m would recommend him to anyone really pleasant well spoken man
28 April 2026
Unprompted review
Reply from Sureserve
Diana Cator,
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words and are so glad you enjoyed your time with us. I will send on your kind words and appreciation on to Liam and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very happy with engineer
Very happy with device, Craig Dixon the engineers was very pleasant and thorough in his work. Even. with the daunting task/challenge of the spaghetti cabling configuration left by previous electricians on the ancient system. I wish to recommend Craig highly to anyone wanting to upgrade their meter system. Thank you.
29 April 2026
Unprompted review
Reply from Sureserve
Jeffrey CHADWICK,
We're happy to hear that you're pleased with the device and the service provided. We appreciate your kind words regarding the engineer's thoroughness while navigating the complex cabling. Thank you for recommending our services! I will send on your kind words and appreciation on to Craig and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
We are very happy with the work Chris &…
We are very happy with the work Chris & sonny done for us. After installation we had an issue with a noise in the wall and sonny and Chris went out there way to fix it and the issue has been solved. They were very friendly, helpful and always tidied up after themselves. They are a great representation of Sureserve.
10 March 2026
Unprompted review
Reply from Sureserve
Scott Russell,
We're very happy to hear about the team's helpfulness and friendliness. We appreciate your positive feedback regarding their work, especially how they resolved the noise issue. I will send on your kind words and appreciation on to Chris, Sonny and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Craig Dixon
Engineer Craig Dixon, updated with time of arrival sorted out a small issue to save a return visit and got the job done . Happy customer.
29 April 2026
Unprompted review
Reply from Sureserve
Helen Parker,
We appreciate you sharing your positive experience. We're so glad to hear that the engineer was able to resolve the issue efficiently and that you're a happy customer. I will send on your kind words and appreciation on to Craig and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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