I normally obtain at least two additional quotes before committing to major work, but from the moment I met Brettell Brothers, I felt completely at ease. They came across as genuine, honest, friend... See more
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Purchased railings, posts and a gate for a small garden from GRD. Really good product and very helpful advice on the phone for installation and post installation maintenance. They take great pride an... See more
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Great service. Wanted a hand rail that would be a snug fit against some steps and, after sending a few photos and some measurements, they came up with a design. The rail was made and delivered super q... See more
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Excellent product, millimetre perfect to fit slightly different sized gaps between brick pillars and very well priced for the premium quality. Installed they look a cut above others. If this wasn't e... See more
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Company details
Written by the company
Made to measure wrought iron gates and railings
Contact info
Hungary Hill, DY9 7NH, Stourbridge, United Kingdom
- 01384 392300
- info@gatesrailingsdirect.co.uk
- gatesrailingsdirect.co.uk
4.9
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The guys are great!
The guys are great!
Have been using them for years and always great product and service!
Highly recommend!
The last set of railings were for a large house in Chelsea with an existing set to match to and the installation was floorless and railings excellent as usual
9 October 2024
Unprompted review
Reply from Gates Railings Direct
Dear A B
It is lovely to hear your very kind comments about our company and believe me, it works both ways as it is always a delight to deal with you guys too.
Fantastic job on the installation of your latest order, it truly does look amazing.
Many thanks once more for leaving us such a glowing review.
Best wishes from us all at GRD.
Anthony Brettell
Director
Great Company, Great Team, Easy to work with
Our specification called for Gates Railings Direct products, they made the process extremely easy, and for a reasonable additional cost provided installation of hoop top rail and a maintenance gate on the site. The installer sent by Gates Railings Direct was very professional, got the job done on time and to a high standard. Dean was helpful throughout the entire process, ensuring our measurements were correct and adapting to any changes with ease. Great work and thank you to the team - Hayley T Loughman & Co
16 September 2024
Unprompted review
Reply from Gates Railings Direct
Dear Hayley
We really appreciate you taking the time to share your experience and thank you most kindly for such a great review.
With a project of this size, it was essential that we were meticulous with all the measurements whilst being flexible with any required changes. The end result was just as pleasing for us so we are very happy that you came to Gates Railings Direct.
Very best wishes from all the team,
Anthony Brettell
Director
Excellent customer service
Emailed this company as needed a new post for railings to match others. Very quick to reply and get measurements, Dean was very friendly and helpful. All details sorted via phone and email within 30 minutes of enquiry. Post arrived 5 weeks later and was spot on. Excellent customer service by everyone, a real credit to the company. Thankyou
12 September 2024
Unprompted review
Reply from Gates Railings Direct
Hi Julie
Thank you so much for your very kind review, it is always a pleasure to receive such positive feedback.
We are really pleased that you came to GRD for your bespoke post. This is the sort of thing we do day in and day out so we were confident that we could manufacture to the precise specification required.
With all the very best from us all.
Anthony Brettell
Director
Excellent product and service
We got very good advice on the type of railings we needed. They came and measured up almost at once. We were told that production could take up to eight weeks, but they were completed in only six weeks.
They phoned to make an appointment to fit the railings, and this was for just a couple of days ahead.
The railings were fitted very securely, and with no mess at all.
We couldn't be happier with the service, the quality,the fitting, or the sensible cost.
20 September 2024
Unprompted review
Reply from Gates Railings Direct
Dear Trevor
It was our pleasure to be of assistance in advising on the type of railings best suited to your property.
We were really pleased to have been able to improve on the lead time originally quoted too!
Thank you most kindly for all your lovely comments and for taking the time to share them here.
Wishing you all the very best from all the team.
Best wishes
Anthony Brettell
Director
Superb customer service
Superb customer service. E-mails and calls were answered promptly as was order status and delivery day and time. Delighted with my railings and wouldn’t hesitate to recommend this company to others. No criticisms whatsoever and other companies should take note of how to process orders and give great customer service. 10/10 😊
15 August 2024
Unprompted review
Reply from Gates Railings Direct
Dear Julia
It is heartwarming to receive such a glowing review, so we thank you so much for your very generous offering.
Our customer service is just as important as the products we manufacture so it is fabulous to hear of your appreciation for both.
Thank you too for your very kind endorsement. I shall ensure that this is shared with all the team.
Warm regards
Anthony Brettell
Director
Absolutely, totally, outstanding
Having retired from teaching Engineering & Design Technology to A' Level, and been a registered Goldsmith, I do understand something of metal working.
My wife and I ordered 13 railings of different lengths from 'Gates Railings Direct’. The correspondence before doing so, was detailed, informative & very helpful.
As a result we placed an order and were informed of a lead time of about 8 weeks.
Today, just over 7 weeks later, the railings were delivered by Paul, one of the two owners of the company. They were carefully packaged & colour coded for the different lengths. Paul carried and placed each onto the patio himself.
On seeing the railings we were instantly delighted. The railings are meticulously made. The welding is brilliantly done, in such a way as to be visibly unnoticeable from the front or back.
The painting is immaculate with no evidence of the galvanizing underneath. The brackets for mounting to the walls are equally precisely made and finished. There are even additional ones in case of any problems.
My wife and I are thrilled with the entire look and quality of the railings.
Over the phone this company is friendly, warm and helpful. Paul himself is just a lovely guy, who is enthusiastic about his products and runs his company as if every order was for his, or this manufacturing team's own homes.
If you’re thinking of buying gates or railings, whilst from this company 'Gates Railings Direct’, they will not necessarily be the cheapest, they will be brilliantly manufactured and a delight for years.
23 July 2024
Unprompted review
Reply from Gates Railings Direct
Dear Another Design
Thank you so much for leaving us such an amazing and glowing review.
Your kindest words are truly appreciated. We strive to offer the best service that we can and it is always a delight to know that we are achieving just that.
We take great pride in the products that we produce and just as you say, we only manufacture to the quality that we ourselves would be happy to receive.
It is wonderful to know that our efforts made such a positive impact on your experience, so I shall ensure that all the team are made aware of your kindness and gratitude.
Wishing you very many years enjoyment of your new railings.
Best wishes from everyone at GRD.
Warm regards
Paul Brettell
Director
Excellent Products and Service
We are very pleased with the gates and railings. Very professional throughout with a quality of product and installation to match. Highly recommended.
8 July 2024
Unprompted review
Reply from Gates Railings Direct
Hi Chris
We are really pleased to hear that you are so happy with your new railings and gate.
It is always a pleasure to receive such warm feedback and kind endorsements so thank you for taking the time to share your experience.
Best wishes and kind regards
Anthony Brettell
Director
Awesome service and great product
Awesome service and great product. Really pleased with everything. Will use again!
11 April 2024
Unprompted review
Lovely personable company to deal with…
Lovely personable company to deal with from start to finish. Not having ordered anything like this before, Joy talked me through all of the options, pro's and cons to help finalize my gate design. Arrived yesterday, ahead of schedule, and was delivered by Dean and Andy who talked me through the best way to fit it and even left sample fixings and details to order from my local screwfix. On top of that the gate is beautifully fabricated and looks perfect. This is the way a business should operate!
16 May 2024
Unprompted review
Reply from Gates Railings Direct
Dear Jason
It is always a delight to hear such positive comments from a customer, so we really do appreciate you taking the time to share your experience.
As a family business, we pride ourselves on our products and customer service so it means so much to us to know we are getting it right.
Rest assured, your kindest feedback will be relayed to all the team.
All the very best and warm regards.
Anthony Brettell
Director
Bespoke quality, design and manufacturer.
I was looking for a contemporary design for a gate on our new build home. Gate and Railings direct offered me a number of designs and having chosen one provided assistance in developing a bespoke final design.
I asked if I could also incorporate some glass into the finished product. They said that this was something they hadn’t done before but were very willing to make provision for the glass.I continued to get updates on the progress of manufacture and was invited to see the gate as it was taking shape. The Fabricators were there, proud of their work and rightly should have been. The gate was looking brilliant.
Following delivery I fixed the glass roundels to the gate and everyone who visits our home makes comment on it unique design.
If you are looking for something a bit different and well manufactured then this is the company to work with
1 May 2023
Unprompted review
Reply from Gates Railings Direct
Dear Stephen
It does not surprise us at all that you are having so many compliments on your gate.
When we saw your photos, we too were very impressed by your genius idea to add the coloured glass discs to the design.
We are proud and happy to have been of assistance in the entire process and moreover, we are delighted that you are so pleased with the end result.
Thank you so much for your glowing review and we all wish you and all your visitors, very many years of enjoyment from your stunning gate.
Warm regards from us all at GRD.
Anthony Brettell
Director
Great product and choice of style
The entire experience of recommending the right railing, choice of traditional design, the making and the delivery of it, was really excellent. I would highly recommended GRD. Thanks very much. From Leamington Spa.
23 April 2024
Unprompted review
Reply from Gates Railings Direct
We could not be more pleased that you are so happy with your new railings.
It was a pleasure to be of assistance and we are very grateful for your generous words.
Looking forward now to seeing those photos when you have installed them!
Warm regards
Anthony Brettell
Director
Superb craftsmanship great result
From start to finish the guys at Gates and Railings direct were so experienced knowledgeable friendly and helpful. The railings arrived last Thursday and I had installed them by yesterday Tuesday. We are more than pleased with the result and would recommend these guys 100% to anybody.
Thanks again team .
Bob
4 April 2024
Unprompted review
Reply from Gates Railings Direct
Dear Bob
We are really pleased to hear that you are both so happy with your new handrails.
It was very kind of you too to share your images following installation. We do agree that they look great. And more importantly, you now have peace of mind that whenever you go out into your garden, you can do so, much more safely.
Wishing you both all the very best.
Warm regards
Anthony Brettell
Director
What a fantastic company to do business…
I don't review very often but having experienced such wonderful service from Gates Railings Direct I really wanted to express my gratitude and thoughts. What a fantastic company to do business with. From start to finish they were so engaged in my project and it was so obvious that they wanted everything to be perfect for me. Anthony interpreted exactly what look I wanted to achieve and it was executed immaculately and the finished products of gates and railings are of the highest quality. If you are looking for a manufacturer whose craftsmanship and engineering expertise is at the very top of their game you cannot look further than the guys at Gates Railings Direct. They will answer all the questions you may have for them and also point out things you may have missed in your designs. Fantastic people and fantastic firm who are a credit to British manufacturing and customer service absolutely immaculate because they genuinely care. I am delighted and would recommend to anybody, it is no surprise whatsoever that they have been around for so long as quality always prospers and I wish them many more years putting smiles on customers faces.
19 February 2024
Unprompted review
Reply from Gates Railings Direct
Dear David
Thank you so much for taking the time to leave us such a comprehensive and glowing review. Your kindest endorsements are greatly appreciated.
It really is lovely to hear you speak of our company in this way as we are very proud of our trading history, which dates back to the 1940s.
Most of our colleagues have been with us for many years and as we are a small team, it means that we can offer a highly personalised service from initial enquiry, right through to the products being fabricated and ultimately delivered or installed. Sometimes these are complex projects with unique layouts and believe me it always gives us great pleasure to have put the work in to gain a very happy customer at the end of it.
Thank you too for your kind comments about the technical assistance I offered. I have been doing this job for several years now and I very much enjoy doing it whilst building up a good relationship with each customer.
It was an absolute pleasure to have made your gates and railings for you and it has to be said, your enthusiasm, warmth and kindness throughout made the entire process flow perfectly.
Wishing you very many years enjoyment of your new railings and gates.
Best wishes from all the team here at Gates Railings Direct
Anthony Brettell
Director
Superb service
From first contact, home visit, provision of quote to completion of works the team provided a fantastic service throughout. Took time to provide and share expert advice so that informed choices concerning the design of gate and railings could be made. Upon fitting the team were polite, professional and nothing was too much trouble for them; a credit to the company. I would not hesitate to recommend Gates & Railings Direct to friends, family and anyone looking for a quality product from a reliable company. Overall a great experience my wife and I are delighted with the service we received.
7 November 2023
Unprompted review
Reply from Gates Railings Direct
Dear Anthony
It warmed our hearts to hear your very generous comments regarding your recent order. We are so glad that you chose us to manufacture and install your railings and gate.
We strive to provide the best products and service that we can, and it was a pleasure to have received your custom.
Thank you too for your very kind endorsement, it is greatly appreciated.
Wishing you all the very best and may you have many years enjoyment of your new railings and gate.
Warm regards,
Anthony Brettell
Director
A company you can trust
I have to say that this has to be one of the best companies I have dealt with. From first contact, to delivery of Hand Rail was first class, as was the Quality of the Rail
25 October 2023
Unprompted review
Reply from Gates Railings Direct
Dear Bernard
It is always a pleasure to receive such high praise so we thank you immensely for your very kind words.
We always strive to offer the best service and products that we can, so it is great to know that we are getting this right.
All the very best to you both and we wish you both many years enjoyment of your new handrail.
Warm regards,
Anthony Brettell
Director
Highly recommend and very helpful staff
Would highly recommend this company. Very helpful and easy to contact throughout the whole process from questions, measuring to delivery. Nothing was too much to ask and we're so happy with the railings we have, they look fantastic.
13 July 2023
Unprompted review
Reply from Gates Railings Direct
Dear Laura
What a lovely review! Thank you so much for your very kind endorsement.
We are always very grateful to see photos of our customer’s railings/gates after they have installed them, so thank you for sharing.
I will ensure that your kind comments are shared with all the team.
Wishing you all the best and long may you continue to enjoy your new railings.
Best regards,
Anthony Brettell
Director
Great Product!
Easy to order from, confirmation of size etc.
Great quality product, much better than a lot of those cheap imports -for a little bit more, I've got a gate that will last a lifetime!
Highly recommended.
5 August 2023
Unprompted review
Reply from Gates Railings Direct
Dear Sara
Thank you so much for leaving us a review and for your very kind endorsement.
We really appreciate too that you took the time to share with us a photo of your gate after you had fitted it. Even though it wasn't a standard position, we are so pleased to see how easy you found it to install.
All the very best from all the team.
Kindest regards
Anthony Brettell
Director
This firm is a pleasure to do business with
This firm is a pleasure to do business with.The two guys that looked after us throughout were true craftsmen and a pleasure to meet.
We are delighted with the final outcome and the railings are a welcome addition to our garden.
True British craftsmanship. Thank You.
21 July 2023
Unprompted review
Reply from Gates Railings Direct
Dear Christopher
We are really pleased to hear that you are so happy with your new handrails. Your kindest feedback is much appreciated and has been relayed to all the team, in particular the two installers who attended.
It works both ways as it really was our pleasure to be of service to you both and we wish you many years of enjoyment and peace of mind from them.
Warm regards
Anthony Brettell
Director
Chiswick Gate and Railings
Really please with our gate. Dean and the team were very helpful with both this and our previous purchase of railings.
Provide good advice, great service and a lovely product, all at a really good price.
12 May 2023
Unprompted review
Reply from Gates Railings Direct
Dear Paul
We are delighted to know that you are so pleased with your new gate.
It really does mean a lot that you returned to us to have us manufacture it to match the railings we previously supplied for you.
Thank you for taking the time to share your experience and for sending us your lovely photos.
With kindest regards
Anthony Brettell
Director
Handrail Top Railings
Fantastic service from GRD, my made-to-measure railings arrived exactly on-time despite a long distance delivery to the Scottish Highlands, packaging was great, the accuracy and quality of the product was really excellent. All the staff I dealt with on the costing, design and shipping were knowledgeable and helpful. GRD were also very competitive on price and as a result I would thoroughly recommend the company for any similar work.
4 May 2023
Unprompted review
Reply from Gates Railings Direct
Dear Dave
Thank you so much for taking the time to leave us your review and for your very kind endorsement.
It really does mean a lot to us when we receive such warm and positive feedback. We always strive to keep our products and service to a level that we would only expect ourselves, so we are delighted to hear of your complete satisfaction.
I will be sure to share this with all the team who as always, will be most appreciative.
We wish you very many years of enjoyment of your new railings which we agree, do look amazing on the photos you so kindly shared.
All the very best and warm wishes,
Anthony Brettell
Director
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