I normally obtain at least two additional quotes before committing to major work, but from the moment I met Brettell Brothers, I felt completely at ease. They came across as genuine, honest, friend... See more
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Purchased railings, posts and a gate for a small garden from GRD. Really good product and very helpful advice on the phone for installation and post installation maintenance. They take great pride an... See more
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Great service. Wanted a hand rail that would be a snug fit against some steps and, after sending a few photos and some measurements, they came up with a design. The rail was made and delivered super q... See more
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Excellent product, millimetre perfect to fit slightly different sized gaps between brick pillars and very well priced for the premium quality. Installed they look a cut above others. If this wasn't e... See more
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Company details
Written by the company
Made to measure wrought iron gates and railings
Contact info
Hungary Hill, DY9 7NH, Stourbridge, United Kingdom
- 01384 392300
- info@gatesrailingsdirect.co.uk
- gatesrailingsdirect.co.uk
4.9
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bespoke latch post
Gates Railings Direct made a bespoke latch post for me to match a gate that I purchased from them around 10 years ago (having recently changed the boundary fence). I sent them photos, and they designed the latch post to fit. They were brilliant from start to finish, and were good value too. Fantastic service.
25 April 2023
Unprompted review
Reply from Gates Railings Direct
It is always a pleasure to have a returning customer so we were delighted that you chose us once more for the supply your bespoke gate post.
Your kindest words are much appreciated and will be shared with all the team.
Warm regards
Anthony Brettell
Director
Just a few lines to say I was…
Just a few lines to say I was absolutely delighted with the bespoke hand rail made by Gates and Railings direct.
From design to delivery they were helpful and professional
A really well made product, powder coated to perfection and delivered to London without fuss, all at a very reasonable price.
Very happy customer, Highly recommended.
4 April 2023
Unprompted review
Reply from Gates Railings Direct
Dear Terry
It means so much to hear your kind words and we truly appreciate you taking the time to share your experience.
We are delighted that you are so happy with your new handrail and we wish you very many years of enjoyment from it.
Best wishes from all the team.
Anthony Brettell
Director
Nice people to deal with
Nice people to deal with, good communication throughout.
The gate is well made and is a good finish.
Very Happy
31 March 2023
Unprompted review
Reply from Gates Railings Direct
Dear Julian
Thank you for taking the time to leave us your review.
We always strive to meet or exceed our customer's expectations so we are always grateful when we receive such kind feedback.
This motivates us to maintain our high standards of customer service and product quality.
Best wishes and warm regards
Anthony Brettell
Director
Brilliant service
Brilliant service and extremely pleased with finished result.
Had a few quotes before but salesmen did not give me much confidence. When this company came out it was a seamless process and they really helped and advised.
Was not the cheapest quote but we went for it due to knowledge and help. We were not disappointed. Railings have been added to a small wall and we are delighted with result.
21 March 2023
Unprompted review
Reply from Gates Railings Direct
Dear Debbie
Thank you so much for taking the time to leave us such a glowing review.
It is lovely to hear that you felt confident enough to entrust Gates Railings Direct to supply your new railings.
We take great pride in our products and service so it is always very warming to receive such positive feedback from a very satisfied customer.
As always, your kind comments will be shared will all concerned.
Wishing you all the very best.
Kindest regards
Anthony Brettell
Director
We received excellent service from…
We received excellent service from Gates & Railings Direct who were easy to communicate with and guided us through the process from planning to delivery. A super product when it arrived and we are delighted with the finish for our village hall in Devon.
6 March 2023
Unprompted review
Reply from Gates Railings Direct
Hello Manor Rooms,
Thank you for providing such positive feedback.
Our aim is to offer a full service to our customers and it is always lovely to hear that this has been achieved.
The pictures look great.
Kindest regards
Anthony
Excellent professional service
Excellent, professional service. First class products. Pleasant, courteous staff who will address any query at length.
26 January 2023
Unprompted review
Reply from Gates Railings Direct
Dear Leon
Thank you so much for taking the time to leave us such a heartfelt review.
We truly appreciate your very kind words. It was a pleasure to be of assistance and we are delighted to hear how pleased you are with your railings.
We agree, they do look amazing now installed so thank you for sharing your lovely photos too.
Warmest regards
Anthony Brettell
Director
Excellent railings and great service
I ordered some bespoke railings from GRD which were delivered in October 2022. They matched the agreed spec exactly and were of excellent quality. The customer service from initial order definition to final delivery was great, staff always responsive and helpful. Based on my experience, I would rate them very highly.
25 October 2022
Unprompted review
Reply from Gates Railings Direct
Dear Derek
It is always very uplifting to receive such kind words from a satisfied customer, so we thank you immensely for taking the time to leave us your review.
We strive to keep our products and service at a level we would only be happy to accept ourselves, so to know that you would willingly recommend us means a great deal.
I will ensure your kind words are relayed to all the team.
All the very best and warm regards
Anthony Brettell
Director
Excellent!
Lovely railings, very high quality. A couple of great guys who fitted them today, who were very pleasent and helpful. I would definitely recommend them.
1 November 2022
Unprompted review
Reply from Gates Railings Direct
Dear Steve,
Thank you so much for the lovely review.
It’s so wonderful to hear you speak highly of our fitters. We always try to go out of our way to be the most helpful we can and provide the best services possible.
It means an awful lot that you would recommend our services.
I will pass your gratitude onto the factory and make sure the relevant people are made aware of your kind words.
Thank you again Steve.
Kindest Regards
Anthony Brettell
Director
Well engineered. very happy with results.
Had to request a slightly non-standard sizing due to the position of a wall, but they couldn't have been more helpful. Delivered when stated, sized perfectly and very well engineered and finished. Have now put them in situ and couldn't have wished for better result.
18 September 2022
Unprompted review
Reply from Gates Railings Direct
Dear Michael
Thank you so much for taking the time to share your very kind words.
We understand how difficult it can be when you require non standard sizes so we are always delighted to hear of a customer’s satisfaction with their bespoke items.
The pleasure was as much ours and we all wish you many years of enjoyment from them.
Best wishes
Anthony Brettell
Director
We couldn't be more pleased with the result
Anthony and the team were extremely knowledgeable and helpful throughout the process. They were meticulous at ensuring the measurements and requirements were spot-on, with the result that the railings not only look amazing but fit like a glove. They have really given a lift to the look of the whole front of our house, and we couldn't be more pleased. They were recommended to us, and I would highly recommend them to anyone else.
12 September 2022
Unprompted review
Reply from Gates Railings Direct
Dear Guy
Thank you so very much for your glowing review.
It really does mean a lot to us all to hear how pleased you are with your railings.
We were really grateful too for the photos you kindly shared after you had installed them.
The fact that you were recommended is heartening and gives us the confidence that what we do here is making a difference.
With our best wishes
Anthony Brettell
Director
Traditional products made with care
Wonderful company - traditional products made in the traditional way. Processed and delivered my order swiftly and in very good order. Nice, friendly courier too.
22 August 2022
Unprompted review
Reply from Gates Railings Direct
Dear Sarah
Your very kind words are greatly appreciated by us all here at Gates Railings Direct.
Thank you so much for taking the time to leave us your positive review.
We are delighted that you are happy with your purchase and wish you very many years of service from it.
Best regards
Anthony Brettell
Director
Excellent service in every respect
Excellent service in every respect. I am delighted with the new railings, they are of extremely high quality, arrived well packaged and within agreed timescales. I would highly recommend the company, very professional, excellent customer service and a great product. Thank you.
8 August 2022
Unprompted review
Reply from Gates Railings Direct
Dear Sally
Thank you for taking the time to leave us such a kind and generous review.
It is always a delight to receive such positive feedback, it truly does make a difference to us all here.
We always do our best to provide high product quality and service standards, so it is reassuring to hear that we are achieving this.
Wishing you all the very best.
Kindest regards
Anthony Brettell
Director
Ornamental handrail for steps
From first contact to design, manufacture and installation the service was first class. This was a small job of railings and handrail down four steps from a garden room. The final product has exceeded expectations and looks beautiful as well as serving a safety purpose. The time while the product was galvanised and then powder coated was worth waiting for. Very good work from a local business.
1 June 2022
Unprompted review
Reply from Gates Railings Direct
Hi Nick
Such lovely and very kind words, thank you so much for your glowing review.
We really do appreciate what you have offered here and we are thrilled that you are so happy with your order.
It was a pleasure to be of service in supplying your railings and handrail.
We truly do wish you many years of enjoyment from them.
Warmest regards
Anthony Brettell
Director
Happy with my hand rail
Professional company and very pleased with my hand rail for my garden steps. The quality is excellent and it certainly looks like it’s been made to last a very long time!
Was fitted by 2 friendly and polite men and they have done a great job of fitting it and left everything clean and tidy.
Would definitely recommend this company and would use them again.
28 May 2022
Unprompted review
Reply from Gates Railings Direct
Dear Joanne
We really appreciate you taking the time to share your experience of purchasing from us.
Your kind endorsement and generous comments are much appreciated and have been shared with all the team.
It was most kind of you to share your photos after installation too.
Warmest regards
Anthony Brettell
Director
We decided to go to a local and well…
We decided to go to a local and well established firm of long standing who were able to provide the range of designs and colour of finish that we wanted. The high quality of manufacture and finish was excellent. The fitters were accurate and tidy in their work. Highly recommended.
5 April 2022
Unprompted review
Reply from Gates Railings Direct
Hi there
Thank you so much for taking the time to leave us such a lovely review. Your kindest comments have been shared with all the team who are delighted to hear how pleased you are.
This is exactly why we do what we do. It really does make it all worth while knowing what a difference we are making to the homes of the people who entrust us with their projects.
All the very best from all of us at Gates Railings Direct
Anthony Brettell
Director
handrail really solid and looks good
handrail really solid and looks good. well pleased.
28 February 2022
Unprompted review
Reply from Gates Railings Direct
Dear Mr and Mrs Frost
Thank you for your very kind feedback. We are really pleased to hear that you are happy with your new handrail.
Thank you too for sharing your photos, it is much appreciated.
All the very best and kind regards
Anthony Brettell
Director
As someone who does few reviews I was…
As someone who does few reviews I was prompted to do this one as the experience of purchasing from GRD has been so positive. Unfortunately I had previously bought a bunker from an Amazon supplier. It was rubbish and not fit for purpose and was returned, whereas the bunker from GRD is of a far superior quality. However, unless you've experienced the rubbish, you really cannot appreciate the quality of a GRD bunker. Promptly delivered, well packed, easy to construct and using appropriate quality material, I will be buying further bunkers from this UK manufacturer
10 February 2022
Unprompted review
Reply from Gates Railings Direct
Hi Roger
We are delighted to know that you are happy with the coal bunker you purchased from us.
We do sell hundreds of these and are often complimented on their quality so it’s great to know we have got it right.
Thank you too for taking the time to leave us such a kind review, it is much appreciated.
All the best and kind regards
Anthony Brettell
Director
Would use GRD again
We were extremely pleased with every aspect of GRD and fully recommend them. Their finished product is very good and there was no mess left. Friendly, local company too. Would go back to them in the future.
9 February 2022
Unprompted review
Reply from Gates Railings Direct
Dear Steve
It is lovely to hear how pleased you are with your railings. It was a pleasure to do the job for you.
I will ensure that your kind feedback is shared with our fitters too who I know will really appreciate you taking the time to comment on their work.
We wish you many years enjoyment of your new railings.
Best regards
Anthony Brettell
Director
Very pleased, A job well done.
Excellent quality gate and railings and fitted really well by the 2 fitters that left the job clean and tidy.
A very good company to deal with.
26 January 2022
Unprompted review
Reply from Gates Railings Direct
Dear David
We are really pleased to hear that you are happy with your new gate and railings.
Your kind feedback is much appreciated and as always will be shared with all the team, in particular our fitters.
Best wishes from all at GRD
Anthony Brettell
Director
Great team & excellent products
We ordered a replacement gate and new railings. The team were excellent to deal with - any doubt I might have had about ordering an expensive bespoke product remotely were dispelled.
Communication was excellent and delivery happened when scheduled.
The finished goods were amazing. Very, very well made. No word of a lie, they have transformed the look of our house. We're delighted.
10 January 2022
Unprompted review
Reply from Gates Railings Direct
Dear Jonathan
Thank you for your kindest feedback, it truly is appreciated.
We are very proud of the products and service that we offer so to hear such high praise from a very happy customer makes what we do so much more worthwhile.
I shall ensure that this is shared with our entire team who will be equally delighted to hear it.
Best wishes and warm regards
Anthony Brettell
Director
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