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Purchased railings, posts and a gate for a small garden from GRD. Really good product and very helpful advice on the phone for installation and post installation maintenance. They take great pride an... See more
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Great service. Wanted a hand rail that would be a snug fit against some steps and, after sending a few photos and some measurements, they came up with a design. The rail was made and delivered super q... See more
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Excellent product, millimetre perfect to fit slightly different sized gaps between brick pillars and very well priced for the premium quality. Installed they look a cut above others. If this wasn't e... See more
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Company details
Written by the company
Made to measure wrought iron gates and railings
Contact info
Hungary Hill, DY9 7NH, Stourbridge, United Kingdom
- 01384 392300
- info@gatesrailingsdirect.co.uk
- gatesrailingsdirect.co.uk
4.9
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Extremely pleased with my Handrails. Excellent value and quality.
Gates Railings Direct went the " extra mile" to design handrails to suit my particular requirements for my garden steps.
The handrails were delivered on time and professionally packaged to ensure they were in pristine condition.
The handrails are really built to a high standard. They look fantastic.
They have not only enhanced our garden steps but give us far more support.
I would recommend Gates Railings Direct for anyone looking for a quality product and good value.
6 December 2021
Unprompted review
Reply from Gates Railings Direct
Dear Derek
It was lovely to see your handrails once installed so we thank you very much for kindly sharing your photos.
They really do look great and suit your garden perfectly.
We always strive to provide high quality products so it is reassuring to hear that we are achieving this.
I will ensure that your kindest comments are shared with my team.
All the very best,
Anthony Brettell
Director
Made to measure Gate and Railings.
We purchased made to measure Gate and railings, galvanised and powder coated. Professional help from Paul and Anthony made the whole process very easy. Quality and finish are excellent, good value for money would definitely recommend. Thank you guys for a job well done.
28 November 2021
Unprompted review
Reply from Gates Railings Direct
Dear Clem
We are really happy that you chose us to make your railings and gate. The slightly more bespoke style you designed was very attractive and worked extremely well.
It was a pleasure meeting you and we are so grateful for your kindest feedback. This will be relayed to all the team who I know will be most appreciative.
Warm wishes from us all at Gates Railings Direct
Anthony Brettell
Director
WE are delighted with the rail
WE are delighted with the rail
It blends well with the house and was beautifully fitted
22 November 2021
Unprompted review
Reply from Gates Railings Direct
Dear John
We really are pleased that you are delighted with your new handrail.
It was a pleasure to be of assistance in manufacturing and installing this for you.
We are sure that it will serve you well for many years to come.
Warm regards from all of us at Gates Railings Direct
Anthony Brettell
Director
Jobs a good un
I purchased a made to measure Handrail for garden steps.
Supplied on time exactly to specifications.
Quality and finish are excellent galvanised and powder coated.
Last forever.
A nice looking addition to the garden.
Nice people to deal with,no hesitation to recommend..
19 November 2021
Unprompted review
Reply from Gates Railings Direct
Dear Michael
Thank you for your very kind feedback.
We are thrilled that you are happy with your handrail. It was lovely meeting you too when you popped into the office to discuss your order.
We wish you many years of enjoyment from your new handrail.
Warm regards from all at GRD
Anthony Brettell
Director
Fabulous made to measure gates and…
Fabulous made to measure gates and railings. Site visit to check measurements given free of charge by Anthony. All fittings supplied and easy to fit.
Professional impression from everyone at Gates Railings Direct I spoke to.
Couldn't fault
6 October 2021
Unprompted review
Reply from Gates Railings Direct
Dear Allan
It was really good of you to share the photos of your new railings and gate with us and we are delighted that your wife is so pleased with them.
It’s such a pleasure when we get to see our products installed, it makes what we do feel so much more worthwhile.
Huge thanks as well for taking the time to leave us this review and for your very kind endorsement.
Best wishes from us all at Gates Railings Direct.
Anthony Brettell
Director
Great Service
I needed a pair of oversized gateposts made. From beginning to end Gates Railings Direct have been brilliant. The posts are excellent, they were delivered on time. The advice prior to ordering was helpful and precise. Highly recommend.
30 September 2021
Unprompted review
Reply from Gates Railings Direct
Dear David
Thank you for taking the time to leave us your review. Your kind words are much appreciated and mean a lot to all concerned.
We are really pleased you chose us to make your bespoke heavy duty gateposts and it is great to know that you are completely happy with them.
With best wishes from all of us at Gates Railings Direct
Anthony Brettell
Director
Great quality and finished product
After a few emails and a positive responsive attitude, I decided to use Gates Railings Direct, their workmanship and quality was great, a few weeks delay over the initial target date but understandable with various factors taken in especially covid19 ... the MD himself decided to deliver the railings as he knew I was on a tight deadline for installation .. Very pleased with the quality and finish of the railing and handrail .. a job that will last many years so thank you and definitely would recommend
27 September 2021
Unprompted review
Reply from Gates Railings Direct
Dear Martin
It was a lovely start to our Monday when we came in to find the stunning photos of your installed railings and handrail.
We are so pleased that you were able to complete the project despite the unfortunate and unavoidable delay. Your kind understanding on that was most appreciated.
As always, your thanks will be relayed to all our team who will be very pleased to hear of your satisfaction.
Best wishes from all at Gates Railings Direct
Anthony Brettell
Director
Quality at a good price
Ordered railings and security grill to match existing gates. Very helpful advice, nicely made, solid, good price, perfect fit and delivered ahead of expectation. Would highly recommend.
26 May 2021
Unprompted review
Reply from Gates Railings Direct
Dear John
Many thanks for taking the time to leave such glowing feedback. I will make sure this is passed onto everyone in my team, I know they will really appreciate your kind words. It's been our pleasure to help and advise you and I am heartened to hear that your new railings and grille fitted perfectly, that's exactly the outcome we always strive for.
With best wishes from all at Gates Railings Direct.
Anthony Brettell
Director.
Perfect railings and customer service
From the start of the ordering process this has been a breeze, when i spoke to Joy in sales to ask a couple of questions she was understanding and very helpful with her answers and knowledge, aleviating any further questions i might have. After a few weeks and following a call from Joy to arrange delivery, the railings arrived early next day and i was able to install them before midday same day, they look awesome and finish off the wall we had built especially, job done. Would i recommend them; within a heart beat. Railings were precisely made and look fantastic, with superb customer service, just what everyone looks for.
1 March 2021
Unprompted review
Reply from Gates Railings Direct
Dear Mark
We are delighted to hear how pleased you are with your railings and thank you immensely for your generous words. It was a pleasure for us to make them for you and indeed, they do look fabulous. Your kind endorsements are greatly appreciated.
Best wishes
Anthony Brettell
Director
I purchased a garden side gate full…
I purchased a garden side gate full height from Gates Railings Direct after doing a lot of research and i must say , i chose the right people , proper professional outfit , from start to finish , delivered right on time and exactly as promised ,good price , high quality and well made , delivered in amazing solid packaging right to my garden , customer service is excellent , chap called Anthony helped my out all the way through . highly recommended .
4 January 2021
Unprompted review
Reply from Gates Railings Direct
Dear Kamran
We are so pleased to hear that you were happy with your decision to choose GRD to manufacture your gate. We understand it can be very difficult in finding the right company when making such an important purchase.
Your kindest feedback is much appreciated and I will ensure that it is shared with all the team.
Best wishes to you and stay safe
Warm regards
Anthony Brettell
Director
Super stylish handrail.
Needed a good handrail from garden up steps to patio area ; where my wife had a trip and fall as nothing to hold on to , found this supplier had style that I required. Supplied length required and they have produced a very stylish rail with scrolling to both ends super job .
20 December 2020
Reply from Gates Railings Direct
Dear David
Our handrails are indeed a very popular product not only due to their functionality, but they are also very attractive.
We too are happy that you found us and as a result are now enjoying your new handrail which more importantly, is giving your wife the confidence to venture out into her garden.
Wishing you both all the very best,
Keep safe,
Anthony Brettell
Director
We are very pleased with this product…
We are very pleased with this product it was delivered in the time scale promised and we were contacted in advance to arrange delivery.Would most certainly recommend this company and its products.
18 December 2020
Reply from Gates Railings Direct
Dear Barbara
It is always really uplifting to hear when a customer feels happy enough to endorse our company and products.
We are very pleased that you received your items in good time too as we do strive to keep our service standards as high as we can.
Thank you for leaving such positive feedback.
Best wishes and kind regards
Anthony Brettell
Director
Reply from Gates Railings Direct
Dear Robert
Many thanks for taking the time to share your feedback, it is much appreciated.
We are very happy to hear that the product is so well suited to your needs.
All the very best from all the team here.
Kindest regards
Anthony Brettell
Director
Reply from Gates Railings Direct
Dear Ms Garner,
Thank you for taking the time to leave such a positive review on our service and staff.
We are really pleased to hear you could not fault your order.
Thank you for choosing Gates Railings Direct.
Stay safe and best regards
Anthony Brettell
Director
Amazing workmanship
Amazing workmanship, nice added touches very pleased with the result.
18 December 2020
Reply from Gates Railings Direct
Dear Tim
Thank you for your kindest comments. It was our pleasure to supply the bespoke railings you required to match your existing gate. It is always great to see the end result too so we thank you once more for sharing your images once the installation was complete.
With warm wishes from us all at Gates Railings Direct
Anthony Brettell
Director
We needed garden step rail and were…
We needed garden step rail and were extremely pleased with the one you supplied.Very easy to fit
18 December 2020
Reply from Gates Railings Direct
Dear Elizabeth
We are very happy to hear that you are so pleased with your handrail and the ease with which you found the installation.
They are designed in such a way that they are very easily fitted so it is great to hear that this is exactly what you found.
Many thanks and best wishes from all the team,
Anthony Brettell
Director
Reply from Gates Railings Direct
Dear Phil,
Thank you for taking the time to leave us a review of our products and service, I am delighted that you are so pleased with both.
Kindest Regards
Anthony Brettell
Director.
Dealing with the company was first…
Dealing with the company was first class. Staff very friendly and helpful. Product of a good quality. Unfortunately it was not made to the drawings and alterations had to be made when fitted. This increased the labour costs for the fitting.
12 December 2020
Reply from Gates Railings Direct
Dear Alan
It really is heart warming to receive such high praise for our company so we thank you for your kind words. It was a pleasure to meet with you and your wife to show you the different styles of railings giving you the opportunity to see precisely what you would be receiving.
It is regrettable that there was a minor issue regarding the sizing for which we are very sorry. This was most unusual as we are very scrupulous with dimensions. If required, we would gladly have made a new section or a modification of the existing piece at no cost to yourself of course. We were however, pleased to hear that your builder was happy to make the necessary adjustments to ensure the perfect end fit.
With best wishes from us all,
Anthony Brettell
Director
Reply from Gates Railings Direct
Dear Tom
Thank you so much for your very kind feedback.
It was our absolute pleasure to be involved in your project and we can’t thank you enough for choosing Gates Railings Direct.
We really enjoyed seeing the progression of the job from the very first section to the final piece. It was most rewarding for all concerned.
Wishing you all the very best.
Kindest regards
Anthony Brettell
Director
I was really pleased with the service…
I was really pleased with the service and with the product. The railings are high quality and arrived beautifully packed and protected. The delivery driver was very helpful despite having to park the van a long way down the street.
11 December 2020
Reply from Gates Railings Direct
Dear Katrina
It truly is great to hear you are so happy with your railings and your comments on our service are warmly received too.
From our fabricators to the packaging department, our entire team takes great pride in their work so I know that they will all really appreciate your kind words.
I will also ensure that this includes our delivery driver who works hard to ensure that each customer’s order reaches them soundly and within the agreed timescale.
With best wishes from us all at Gates Railings Direct.
Kindest regards
Anthony Brettell
Director
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