I normally obtain at least two additional quotes before committing to major work, but from the moment I met Brettell Brothers, I felt completely at ease. They came across as genuine, honest, friend... See more
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Purchased railings, posts and a gate for a small garden from GRD. Really good product and very helpful advice on the phone for installation and post installation maintenance. They take great pride an... See more
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Great service. Wanted a hand rail that would be a snug fit against some steps and, after sending a few photos and some measurements, they came up with a design. The rail was made and delivered super q... See more
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Excellent product, millimetre perfect to fit slightly different sized gaps between brick pillars and very well priced for the premium quality. Installed they look a cut above others. If this wasn't e... See more
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Company details
Written by the company
Made to measure wrought iron gates and railings
Contact info
Hungary Hill, DY9 7NH, Stourbridge, United Kingdom
- 01384 392300
- info@gatesrailingsdirect.co.uk
- gatesrailingsdirect.co.uk
4.9
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Gates Railings Direct
Dear Jonathan
Many thanks you for your kind feedback.
We are so pleased that you are happy with your order and the service we have provided.
Best regards from us all.
Anthony Brettell
Director
First class
From the initial call,explaining what I required , and going over all my dimensions,this company was extremely professional. Delivary was agreed and all parts were delivered, and quality was second to none , thanks to all at gates railings direct.
11 December 2020
Reply from Gates Railings Direct
Dear Mick
We really appreciate you taking the time to express your gratitude. It is always a pleasure to receive such kind comments on our service and our products.
We always do our best to provide high product quality and service standards so it is reassuring to hear that we are achieving this.
I will ensure that your thanks are relayed to all concerned.
With our best wishes,
Anthony Brettell
Director
Covid-19 delay plus wrong fixing advice.
Due to Covid the order was delayed, fine with the quality but was told the wrong fixings via email from the company so in the end a bit of a pain to install.
11 December 2020
Reply from Gates Railings Direct
Dear Martin,
Thank you for taking the time to leave us a review and commenting on the quality of the railings and gates.
We are sorry that your order was affected by a delay due to current pandemic. We surely understand the frustration this can cause which indeed is the same for us when we work hard to honour the lead times quoted. It is unfortunate that these things can sometimes happen when at the mercy of extreme circumstances.
Relative to the fixings, we are a little perplexed as we do not appear to have any record of emailing any information on them.
We are very pleased to hear though that you were able to complete the installation.
With best wishes
Anthony Brettell
Director
Reply from Gates Railings Direct
Dear John,
Thankyou for taking the time to leave us a review on the quality of your handrail. We believe our products represent excellent value for money so it is good to hear that you were also happy with the price you paid. I am delighted that you are pleased with both. I will share your comments with my team.
Thank you for choosing Gates Railings Direct.
Kindest Regards.
Anthony Brettell
Director.
Reply from Gates Railings Direct
Dear Mr Davies,
Thank you so much for your very kind feedback.
It was always a pleasure dealing with you as we invariably built up a rapport over the weeks we were working on and building up your project.
As you know, we strive to provide the best quality products and service that we can so it is heartening for us that you have chosen to share your kind comments.
We are so pleased you came to Gates Railings Direct.
Wishing you all the very best.
Kindest regards
Anthony Brettell
Director
My wife needed foot susgery so we…
My wife needed foot susgery so we needed some railings to enable her
to get up the garden and tend the plants in her beloved greenhouse.
We had great help in getting a siutable design and were shown much
patience while we dithered !
The final products were first class. Precisely to spec. ,produced and
delivered on time in perfect order thanks to painstaking packaging.
We are delighted with the quality and finish and have had many admirers !!
John Pope
11 December 2020
Reply from Gates Railings Direct
Dear John
What lovely feedback, thank you so much for sharing your kind comments.
It was our pleasure to be able supply your handrails which we knew were much needed for your wife. The bespoke design you chose was indeed very attractive once fabricated and we are delighted to hear they lend themselves well to your garden steps.
We wish you and your wife many years enjoyment of your new handrails and your lovely garden.
With warm regards and best wishes
Anthony Brettell
Director
They gave me an amazing personalised service - highly recommended
They gave me an amazing personalised service and the quality of the work was first class. I would highly recommend them. It's now been in place for several months and it looks stunning.
11 December 2020
Reply from Gates Railings Direct
Dear Alan,
Thank you for taking the time to write such a lovely review, we are so glad to hear how happy you are with both the service and the products.
It is always very reassuring for us when a customer recommends us to others because we know we are getting it right.
Stay safe and well.
Best wishes from us all,
Anthony Brettell
Director.
We purchased a handrail for steps in…
We purchased a handrail for steps in the garden. We were fitting ourselves so were anxious to get the sizing right. We needn't have worried as the staff were extremely helpful and knowledgeable. The railing was made to fit our steps and is a very good product. Would highly recommend.
11 December 2020
Reply from Gates Railings Direct
Dear Terry
Thank you very much for taking the time to get in touch and for your kind endorsement.
We are really pleased to hear that your handrail fits so well which of course was made possible by the sketch and precise measurements you provided.
We wish you many years enjoyment of your new handrail.
All the very best and warm regards
Anthony Brettell
Director
Greenwich Style Railings
What a fabulous service! From first contact through to despatch, I was kept informed at every stage. Office staff are very helpful, polite and friendly. My railings arrived earlier than I expected and look very nice. I am so pleased with my purchase and will definatley buy again and recommend GRD to my friends and family. Well done for a brilliant service.
9 December 2020
Unprompted review
Reply from Gates Railings Direct
Dear Janet
Thank you so much for your lovely feedback. We are really pleased to hear that you are happy with your railings.
It has been a very busy few months but we have managed to honour the lead times stated and in some instances as is the case with yours, reduce them.
Your kind words have been relayed to all concerned.
Warm regards and best wishes from all of us here,
Anthony Brettell
G.R.D were very helpful all through the…
G.R.D were very helpful all through the ordering process and made absolutely sure that I had given them the correct measurements and specifications for the gate and railings. They were delivered well within the specified time. There were a pleasure to fit as everything lined up exactly and they look superb.
The quality is excellent overall I am extremely pleased with the whole process. I would not hesitate to recommend them to anyone
26 November 2020
Unprompted review
Reply from Gates Railings Direct
Dear Ian,
Thank you for taking the time to post such a lovely review. I am heartened to know you are so happy with your railings and gate. As a small family business It's very uplifting to hear your high praise. I will share your lovely comments with the rest of my team, they will be much lifted and appreciative, as am I. It's always very reassuring for us when a customer recommends us to others because we know we are getting it right. Thank you for that, we really appreciate it.
Stay safe and well.
Best wishes from us all.
Anthony Brettell
Director.
Interpreted my requirements perfectly
Interpreted my requirements perfectly. Reasonable delivery time and railings of good quality and fitted perfectly.
Most pleased will buy from them again.
Peter Edge
26 November 2020
Reply from Gates Railings Direct
Dear Peter
We are delighted to hear that you are so pleased with your purchase. It also means a lot to us to hear that you would be happy to use us again as it assures us that we are getting it right.
Many thanks for taking the time to leave us your kind feedback.
Best wishes and warm regards
Anthony Brettell
Director
Excellent service
Excellent service, no issues made to exact measurements, good product
25 November 2020
Reply from Gates Railings Direct
Dear Michael,
Thank you for taking the time to leave us a review of our products and service, I am delighted that you are so pleased with both. I will share with my team.
Kindest Regards
Anthony Brettell
Director.
Bespoke garden hanhrail
Excellent service 1st visit to measure and quote, 2nd to check measurements and photos, 3rd to install. Very clean and tidy
19 November 2020
Reply from Gates Railings Direct
Dear Stephen
Thank you for leaving a review about our company. We always try our best to provide high quality products with excellent customer service standards. It's really reassuring to read your comments because it means we are getting it right. I will share your feedback with my team.
Our best wishes to you and thanks for choosing Gates Railings Direct.
Anthony Brettell
Director.
Reply from Gates Railings Direct
Dear Paul
I am so pleased you are happy with the quality of your product. Thank you for your review, I will share this with my team.
Best wishes to you.
Anthony Brettell
Director.
Great product fitted and exactly what…
Great product fitted and exactly what we ordered.
18 November 2020
Reply from Gates Railings Direct
Dear Mrs Bowell
I am really pleased to hear that you are so satisfied with your product. I will pass your feedback onto my team, they all play their part in getting customers' products to them. Thank you for taking the time to leave a review and for choosing our company.
Best wishes from us all.
Anthony Brettell
Director.
Really good quality product and really…
Really good quality product and really good service from start to finish
18 November 2020
Reply from Gates Railings Direct
Dear Robin
Many thanks for your kind words and taking the time to leave a review about our products and service standards. I am delighted that you are so pleased with both. I will share your comments with my team.
Thank you for choosing Gates Railings Direct.
Our best wishes to you.
Anthony Brettell
Director.
Fantastic service
Fantastic service. Slightly odd request but was told exactly what I needed and then made the bits and dispatched to me in good time. Brilliant!
18 November 2020
Reply from Gates Railings Direct
Dear LN
I remember your 'slightly odd request' and was more than happy to help. I am so pleased you got the components that you needed. Thank you very much for taking the time to leave us such a great review.
With our best wishes, stay safe.
Anthony Brettell
Director
Gates Railing Direct were brilliant
Gates Railing Direct were brilliant! Fantastic service pre ordering and until I took delivery. The railings are beautiful. Very sturdy and look fantastic. A great company. Would highly recommend..
18 November 2020
Reply from Gates Railings Direct
Dear Dorothy
What a wonderful review, thank you so much. We try to do our best for our customers, both in terms of product quality and high service standards, so it's really reassuring to receive feedback like this. We're so glad you are pleased with the quality of your railings, thank you for entrusting us to make them for you. Your kind words will be shared with my team.
With our best regards, stay safe.
Anthony Brettell
Director
Fantastic workmanship
Fantastic workmanship. We've installed hand rails to one of entrances to an old building and the design really compliments the building. I felt assured from their first visit that this would be the case and I'm really happy with the final product.
18 November 2020
Reply from Gates Railings Direct
Dear Adrian
It's lovely to know that the handrails we made for you are sympathetic to the building where they are installed. We were careful to ensure during the design stage that our handrails would look elegant and stylish, as well as being practical. We are so pleased you are happy with the end result. Thank you for taking the time to leave such a glowing review, I will make sure this is shared with my team.
All the best and stay safe
Anthony Brettell
Director
Gate & Railings
We are really pleased with our order of gate & railings. The service through out was excellent and I cannot fault the company at all. Two of my neighbours on the street also bought their gate & railings from my recommendation of the company. Our front garden will look stunning once it’s all finished. The Chiswick style gate & railings we ordered has totally changed the front of our house. We look forward to working with you again in the future if we do an other project. I am always recommending you to our other neighbours & passes by when they comment on the front of the house. Thank you again for a wonderful service and product.
16 November 2020
Unprompted review
Reply from Gates Railings Direct
Dear Cynthia
Thank you for taking the time to post such a lovely review. I am heartened to know you are so happy with your Chiswick style railings and gate. Having seen them in situ on your Instagram account I can say without hesitation that they suit your property very well. I think you made exactly the right decision to choose the heavier 16mm specification, they look very handsome.
It's always very reassuring for us when a customer recommends us to others because we know we are getting it right. Thank you for that, we really appreciate it.
I will make sure that my team get to read your kind words and we wish you well with the remainder of your renovation , it's coming along very nicely.
Stay safe and well.
Best wishes from us all.
Anthony Brettell
Director.
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