Airport Valet Parking and servicing Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the professional, friendly staff who often go above and beyond. Many people appreciate the convenient location and efficient delivery service, noting prompt transfers to and from the airport. Reviewers frequently mention the competitive pricing, finding it significantly cheaper than other options. However, some customers noted issues with transfer times, experiencing longer waits or delays for pick-up, sometimes exceeding an hour. A few people also felt that communication could be improved, with instances of flight delays not being tracked and some drivers exhibiting unprofessional behavior or a lack of apology.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and friendly... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Location

Clients share positive opinions on location, finding it easy to book and navigate to, with some noting it was... See more

Delivery service

Consumers generally report positive experiences with the delivery service, often highlighting prompt pick-ups... See more

Price

Reviewers mention positive feedback about price, consistently finding it to be very cheap and a good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication. On arrival called then number provided, the driver arrived within 5 minutes. On return the driver rang me whilst we were waiting for luggage to arrive to say he was waiting for us... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, easy booking system and great information supplied. Very safe parking area and although we arrived early due to travelling from Cornwall to Gatwick, one phone call... See more

Rated 5 out of 5 stars

Very well organised, communication was amazing we had a call the morning of asking what time we’d be arriving and then again just before arrival time to check everything was okay. No hassle with leavi... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. Arrived and there was someone waiting to take us straight to the airport. On arrival back from holiday we were slightly delayed and they were calling me for pick... See more

Company replied


Company details

  1. Car park

Written by the company

We offer Park and Ride service for passengers travelling from Gatwick Airport. We can also service and do maintenance on your car while you away. Transfers are always free with Parking and servicing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(248)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Location of the parking is just 10-15…

Location of the parking is just 10-15 min drive from the car park. The pick n drop off service from car park to airport is very convenient.

18 April 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you very much for your review

Rated 5 out of 5 stars

Brilliant service AVPS.Very cheap…

Brilliant service AVPS.Very cheap compare to everyone else.
Received a curiosity call prior to arrival to ensure we have the right post code for AVPS.
As soon as we reached a shuttle waiting for us,the driver was friendly and the transport clean inside.
On the way back once we called the shuttle, it arrived within 15 minutes.
Very good service I diffinetly use again and recommend other .

16 April 2025
Unprompted review
Rated 5 out of 5 stars

An excellent service!

I have used AVPS twice now and would not use anywhere else. They are easy to deal with and communication is great. Even in the middle of the night they are fantastic, your space is ready and the transfer waiting to go. Both of the drivers I have had have been kind, considerate, friendly and polite. On arrival back to th U.K I called them once throught security, I walked to the collection point and he was there within a couple of minutes to take me to my car. The prices are great too!

3 April 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you very much for your kind words, look forward to see you again in the near future

Rated 5 out of 5 stars

Amazing experience.

We travelled with 8 of us in August, the service that was provided to and from the airport was amazing, very easy to communicate with and extremely timely, would recommend to anyone travelling! Thanks so much.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

We travelled a few months ago and found…

We travelled a few months ago and found AVPS Park and Ride through Google. The booking process was smooth & our driver was ready to take us to the airport - even at 3 in the morning! On arrival back to Gatwick, we phoned to let the driver know we had arrived & we were picked up within around 20-30 mins, which was great as we didn’t want to wait around with 2 small children. We couldn’t recommend enough, the driver was very polite! We will definitely use again.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

My preferred place to park in Gatwick

My preferred place to park in Gatwick, feel safe leaving my van there and very secure. Well priced.

Only thing that would be to improve when booking in a van give the actual full cost on booking-and not just the small print.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Had a pleasant service with them

Had a pleasant service with them. Cheap price compared to everyone else. As soon as we reached we had a shuttle waiting for us. On the way back once we called the shuttle, it arrived within 20mins.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service.
Timely and with a very friendly driver.
My car was kept safely and there was no delay when I returned at 2am in Gatwick. I highly recommend this service and will use again! Thank-you.

1 January 2025
Unprompted review

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