Official Gatwick Airport Parking Reviews 

21,445
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process and mention that the efficient shuttle bus transfers make traveling with luggage very easy. Consumers find the convenient location very helpful, noting that short walks directly to the terminal save a lot of time and hassle. However, some people mentioned that shuttle buses can get extremely overcrowded and full during busy peak periods, causing unnecessary waiting times and frustration. Reviewers also noted that parking can feel relatively expensive overall, and unexpected extra charges or overstay fees can add up quickly for travelers.

What people talk about most

Location

Users describe ambiguous interactions with location, noting that while the site is very convenient for the... See more

User experience

People report positive experiences with user experience, highlighting seamless booking, efficient entry... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that the website is simple to navigate and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the fair rates, reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long stay parking at Gatwick Good quick shuttle bus availability Safe well lit parking spaces Considerate driver who went around the car park twice at 3am! Reasonably priced. No damage to veh... See more

Company replied

Rated 5 out of 5 stars

Quite simply the easiest and most convenient parking experience we've ever had. Straight into terminal via covered walkway, up in lift turn left and you're at Security. Coming back, the same, throug... See more

Company replied

Rated 5 out of 5 stars

Needed 4 days parking at Gatwick North. Explored various options off site but found mid stay competitive value. Simple online booking process, excellent post booking information and messages and sim... See more

Company replied

Rated 5 out of 5 stars

​Thank you for requesting feedback regarding my recent stay at the North Terminal Long Term Car Park. ​Overall, everything went very smoothly. The bus transfer service in particular was excellent—t... See more

Company replied


Company details

  1. International Airport
  2. also in
  3. Car park
  4. Public Parking Space
  5. Valet parking service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(21,445)

3,888 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience Dropoff is a…

Horrible experience Dropoff is a nightmare. Dropped off in the long stay carpark as advised but on exit got stuck in the drop off lane. Charged the drop-off fee even though I didn't drop-off. Tried to contact parking and arrange but just got ignored. Daylight robbery. Avoid if you can.

4 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Charlie

Thank you for taking the time to share your feedback regarding your recent experience with us.

We’re sorry to hear of the difficulties you’ve experienced when exiting the Long Stay car park entering the drop off forecourt by mistake and for the impact this had on your journey at Gatwick.

Should you wish to discuss this further our Times24 Customer Services Team will be more than happy to help, please visit www.times24.co.uk/gatwick-airport

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Taking your life in your hands

Transport to the terminal totally overloaded too many people with luggage if we had an accident it would have been total carnage they know when the busy periods are but they don't seem to wanna lay on extra buses rather than cram us on like sheep, families with young children crammed on over crowded buses seriously and they call this service, and why I'm on the subject the service road to the car park are more like an off-road experience potholes and poorly maintained road surfaces

11 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear the bus you had was busy recently when recently using our car park bus service.

Our buses are scheduled to arrive to pick up passengers every 10-12 minutes and we’re truly sorry to hear your bus was full when you’ve recently visited Gatwick.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Premier Short Stay Parking ...

Premiere Short Stay Parking.... Expensive BUT well worth it. Very large spaces, has its own barrier to enter and exit and then a couple of minutes walk to Departures !!! I've used it a few times now and will continue to use it. My only feedback is that once you are in the multi storey car park, the signs to the Premier Parking are far too small and hidden.

19 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear 125bobby

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the Premium Short Stay car park provided large spaces and only a couple of minuets walk to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Long stay parking at Gatwick

Long stay parking at Gatwick
Good quick shuttle bus availability
Safe well lit parking spaces
Considerate driver who went around the car park twice at 3am!
Reasonably priced.
No damage to vehicles or rude drivers like otherwise experienced with the `meet and greet’ system, which has an irresponsible reputation with poor car care, irresponsible drivers and no reimbursement for damages.
Will be using this again definitely.
Thank you

2 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Pauline

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Long Stay car park was safe and well lit with a good quick bus service and reasonably priced, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 3 out of 5 stars

I found the booking the parking very…

I found the booking the parking very easy.
The problem I had was when I went through the barriers, this was at night I become very confused of where to go, l first ended up in the staffs car park after driving around I eventually found where to go. May I suggest more lighting and better signage especially at night.

26 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michael

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you found our signage directing customers towards our car park to be poorly lit.

We recognise signage is important for all customers trying to reach our car parks and the signs we display need to be clear and visible so customers can know where they need to go, and how to get there. We’re sorry to hear the signage hasn’t been clear during your recent visit to Gatwick and for the impact this has had on your journey.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 311 9566.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good value mid stay parking

Needed 4 days parking at Gatwick North. Explored various options off site but found mid stay competitive value.
Simple online booking process, excellent post booking information and messages and simple to access and park.
5 minute covered walk into terminal taking all the hassle and delays caused by off-site spaces.

28 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park competitive, simple to book and simple to use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use and friendly staff

Easy to use and friendly staff.
We were delayed back into early hours but the staff were there waiting for us to arrive.
Such an easy way to drop off your car right next to departures.
Efficient and helpful.
Would definitely use again.

22 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Peter

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking was easy to use with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Information for parking at London Gatwick

Information for parking at London Gatwick was good. There was a problem whereby we were waiting at the bus stop and fortunately the driver stopped to tell us that buses do not service this stop and we had to go to a different parking location and bus stop number. There was another couple at the stop and they were not given these instructions either. Apart from this small glitch everything else was very smooth.

22 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sue

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the information provided for parking was good and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Regular and returning customer.

As a regular user of both the Short Stay and Valet Parking options, I have always been impressed with the ease of booking and, in respect of Valet Parking, the professional service provided.

30 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service provided in Valet parking professional and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I prefer the convenience and security…

I prefer the convenience and security that this service provides over cheap unauthorised fields and yards .

23 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Holmes

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking convenient and secure, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Takes the stress out of rushing from…

Takes the stress out of rushing from the car to terminal.

22 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Charles

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking stress free and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good service with all the staff

Good service with all the staff. No problem parking went straight into parking slot took cases out and into terminal within 5 minutes. Have used the service for a few years now and couldn’t be any better.

15 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jeff

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service provided from the staff good and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy walk to terminal from mid stay…

Easy walk to terminal from mid stay area. Easy check in/out.

29 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear GiGi Giselle

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park easy to check in and checkout and easy to walk to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Quick and Easy to navigate.

Quick and Easy to navigate.

3 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Rajneesh

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking quick and easy to navigate, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good value and easy to book

Good value and easy to book. Good communication and signage in the car park at the entry could be clearer, as if it’s the first time parking there, it’s easy to think you are going into another area. However, overall good value

3 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lyn

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking good value and easy to book with good communication, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Rebook charge.

The actual usage of the booking system was easy to use and operationally at the airport was very good.
My complaint was the airline changed the terminal and l was unable to swap with Gatwick long stay so had to catch the shuttle.
My only option was to cancel my original booking and re book with an additional £40 charge....not sure why...

26 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the booking and parking being easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to navigate booking system

Easy to navigate booking system. Seamless experience on arrival and departure from car park 6 at LGW North. Probably best of all is the proximity to the departure hall - less than a 5 minute walk - brilliant.

23 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Heather

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking system easy to navigate and the experience seamless, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

This service is excellent so easy & the…

This service is excellent so easy & the prices are such good value

1 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sue

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service excellent and prices good value, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

It is a easy to access parking linked…

It is a easy to access parking linked up with coaches, though I feel fees is a bit expensive

28 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Pavandeep

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to access and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent service could not fault it.

Excellent service

29 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kevin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service excellent and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look