Official Gatwick Airport Parking Reviews 

20,539
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

You know exactly what you are getting when you park at Gatwick Airport Official parking, security, clear instructions, easy process, good transfers and the ability to keep my keys. Prices can be a li... See more

Company replied

Rated 4 out of 5 stars

The overall experience was very good. The most disappointing thing was the experience of when you left the office, we encountered an extremely long wait to use the lifts to get back to the car! V... See more

Company replied

Rated 5 out of 5 stars

Straight into the carpark. Clearly signposted for entry and exit. Regular buses. No problems at all. Plenty of travel info before we departed on holiday. Handy contact info if we had any queries. Wil... See more

Company replied

Rated 5 out of 5 stars

Easy to find, nice big spaces. Walk to departures is all internal so no getting wet if it's raining. You need to go through Hampton hotel reception which we thought was wrong at 1st! Only criticism is... See more

Company replied

Company details

  1. #1 of 2 best companies in International Airport
  2. #6 of 19 best companies in Car park
  3. #2 of 7 best companies in Public Parking Space
  4. #5 of 9 best companies in Valet parking service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


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4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

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4.6

All reviews

(20,539)

3,859 reviews in the last 12 months

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Rated 5 out of 5 stars

Great location, easy process, secure parking.

You know exactly what you are getting when you park at Gatwick Airport Official parking, security, clear instructions, easy process, good transfers and the ability to keep my keys. Prices can be a little higher than other options but the security of keeping my keys and parking the car where I want to is worth it. The parking is also so close to the terminal the short transfer is minimal. Absolutely would use again.

19 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Happy Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and secure with clear instructions and good transfers, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

We had a great experience with Gatwick…

We had a great experience with Gatwick Airport Summer Parking. So easy to drop car, hand keys to reception and catch the bus to the terminal. Then again so easy to do the same upon return. Made whole experience stress free.

19 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Samantha

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Summer Special parking easy and stress free, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking changed online from South to North Terminal

Due to BA flight cancellation, we had to change booking to Easyjet North Terminal. Parking change to North Terminal completed online relatively easily, at no extra cost.

8 June 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ray

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding it easy to amend your booking online and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking process

Easy booking process.

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Shilpa

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking process easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

So easy using valet parking at Gatwick…

So easy using valet parking at Gatwick Airport. Drop your car , walk up the ramp and check in. Return is also easy, visit reception, collect keys, load car and drive home. Highly recommend

22 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Amanda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So easy to book online

So easy to book online, great price too. Kept up to date from booking. So easy to find and park. Return journey so simple to do too. Cannot fault at all, will definitely use again and recommend. Our daughters also booked and also agreed how easy it was and stress free, we even managed to park near each other. Thank you so much.

21 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear L.V

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and a great price, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Really good value

Really good value, much cheaper than getting a cab either way. The instructions were easy to follow and staff great. Would highly recommend.

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking really good value with easy to follow instructions and great staff, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Parking is really good and buses come…

Parking is really good and buses come quick regularly. The only thing I would say is the parking spaces are tight.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Melissa

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the parking being really good with a regular bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Well signposted

Well signposted, available spaces, easy bus service to terminal. What else do you need??

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sue

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking well signposted with an easy bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Location, time and ease

Avoid any traffic with guarantee knowledge you’ll get to the airport within 10 minutes of parking

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Raj

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the location, time and ease of parking, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Straight into the carpark

Straight into the carpark. Clearly signposted for entry and exit. Regular buses. No problems at all. Plenty of travel info before we departed on holiday. Handy contact info if we had any queries. Will definitely use again.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking clearly signposted with regular buses and plenty of information provided before arrival, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So simple

So simple, found a space very quickly, parked and waited probably 10mins for bus which wasn’t a problem, smooth ride to and from airport.

23 May 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sean

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking simple, smooth and quick, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great parking experience

Easy to use, very efficient and a sensible price.

23 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Russell

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to use, efficient and sensibly priced, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booked on-line which was extremely…

Booked on-line which was extremely easy. All information was fantastic. From dropping car off to picking it up, the whole experience was fantastic. Want to add when dropping of, the staff made it easy and were so exited for the grandkids with us. Picking up the guy in the office was brilliant too.

18 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Robin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book online, easy to drop off and pickup and the staff were fantastic, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Cheaper than anywhere else

Cheaper than anywhere else. Easier than anywhere else. Shuttles very regular. My #1 choice airport and my #1 choice parking. Beats Heathrow mayhem any day.

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Chiara

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking good value with a regular shuttle service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use and good value for money

Easy to use and good value for money. The staff were great and very friendly.

20 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Consumer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the parking being easy to use and good value for money with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to find

Easy to find, nice big spaces. Walk to departures is all internal so no getting wet if it's raining. You need to go through Hampton hotel reception which we thought was wrong at 1st! Only criticism is it's hard to find where the next levels are up and down. Would highly recommend and definitely use again.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Katherine

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the parking being easy to find with big spaces and a covered walk to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

car damaged

We paid for a week parked here. We chose a spot on the end of an aisle of cars so we would only need to worry about 1 car parking next to us.

We came back from holiday to find our car was damaged on the side with no parked cars.

When I raised with the the customer service I’m told they have no responsibility and that there is no CCTV. This is ridiculously insane, as I booked being under the impression my car would be secured and safe. They misled the parking security and their customer services have been awful, passing me from pillar to post and ending with them telling me to go to 101 as they won’t help me but might help the police.

They are also refusing to log my complaint.

Overall awful, I don’t recommend at all they cannot keep a car safe and damage free

28 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ellise

Thank you for taking the time to share your feedback.

I'm sorry to hear of the damage caused to your vehicle whilst at our Car Park.

We ask that due care is taken by all passengers when using any of our car park facilities and we're sorry to hear of your recent experience upon returning to your vehicle.

We see you have also contacted us through our official Customer Service Centre, a complaint has been logged and would like to reassure you we will be in contact soon if not already.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Safe and cheaper way for a family to…

Safe and cheaper way for a family to get to an early flight on holiday from central London

31 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Cuong

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking safe and cheap, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

As a single female travelling alone

As a single female travelling alone, parking was an integral part of making me feel safe on getting to and returning from airport

31 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Caz

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking service safe and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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