Official Gatwick Airport Parking Reviews 

20,596
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,091 reviews, reviewers overwhelmingly had a great experience with this company. Many customers point out that the online booking platform is extremely easy to use and makes managing reservations entirely straightforward and seamless. People consistently praise the fast and efficient drop-off and pickup procedures, which make getting to the terminal exceptionally convenient and straightforward. However, some reviewers were not happy with the overall pricing structure, stating that the rates are significantly higher than alternative options or include unexpected fees. A few other people also felt that navigating the complex layout or trying to locate the correct entrance can sometimes cause unexpected stress upon arrival.

What people talk about most

Location

Reviewers mention positive feedback about location, highlighting how convenient and close the parking areas... See more

Service

People report positive experiences with service, highlighting the overall convenience, efficiency, and... See more

User experience

Customers had positive experiences with user_experience, highlighting that drop off and pick up processes are... See more

Booking process

Customers consistently note positive experiences with booking_process, highlighting that the online system is... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the affordable rates, great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied

Rated 5 out of 5 stars

Used valet parking at Gatwick North. So convenient for access to the terminal and Sofitel hotel. I’ve used this service many times, professional, efficient and never had any problems. Drop off is quic... See more

Company replied

Rated 5 out of 5 stars

we parked in Long stay carpark North ,great value for money ,easy to find parking space and the short bus run to the terminal when the start of the holiday so much easier .Buses run regularly so no c... See more

Company replied

Rated 5 out of 5 stars

You know exactly what you are getting when you park at Gatwick Airport Official parking, security, clear instructions, easy process, good transfers and the ability to keep my keys. Prices can be a li... See more

Company replied


Company details

  1. #1 of 2 best companies in International Airport
  2. #6 of 19 best companies in Car park
  3. #2 of 7 best companies in Public Parking Space
  4. #5 of 9 best companies in Valet parking service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

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4.6

All reviews

(20,596)

3,913 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problem with a flat battery which they…

Problem with a flat battery which they sorted out immediately can’t praise the staff enough for the very efficient way they responded to get me on my way.

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how our staff were able to assist you. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Just regarding the transport between…

Just regarding the transport between airport and parking places, it could be better in terms of delay time and quicker access

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mehran

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Valet parking at Gatwick North terminal is fast, efficient and professional.

Used valet parking at Gatwick North. So convenient for access to the terminal and Sofitel hotel. I’ve used this service many times, professional, efficient and never had any problems. Drop off is quick and easy, pick up is similarly smooth, quick and efficient. Will continue to use this service at Gatwick.

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Charles

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how fast, efficient and professional our Valet parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 2 out of 5 stars

COULD NOT BOOK ON MOBILE APP

COULD NOT BOOK ON MOBILE APP. HAD TROUBLE PAYING. BY THE TIME I HAD DONE THE PROCESS 3 TIMES, THE PRICE HAD GONE UP AS THE IP ADDRESS WAS OBVIOUSLY BEING TRACKED. ENDED UP HAVING TO DO IT ON LAPTOP

9 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Martine

Thank you for taking the time to share your feedback regarding your recent experience with us.

We're sorry to hear you had issues with booking on the app.

We would expect our online booking system to be seamless and to allow payment with no issues.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simple easy to use

Simple easy to use, good pickup from bus stops, friendly drivers, smooth operation.

29 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how friendly our drivers are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Have always found the staff very…

Have always found the staff very helpful and understanding in all situations.

5 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how helpful and understanding our staff are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Good price great experience

Good price, super easy to use the valet service. Cheaper than using purple parking and valet parking was literally so quick. 5 minute walk to check in and the same on returning. What a dream.

31 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Celia

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how cheap the Valet Parking is in comparison with another provider. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

This is an excellent service

This is an excellent service

30 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jason

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how excellent our service is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service

Great service, always!

10 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear K.A

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how great the service has been when using us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good Long term options

OK, so long term airport parking is a cost you have to bear if public transport is not an option....so we used it recently at Gatwick South and can report good value for money and a very smooth process from car park to terinal and back again 10 days later. Recommended.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear DH

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how good value for money the parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to park would recommend this…

Very easy to park would recommend this to anyone a lot cheaper than a taxi

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Patrick

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it is to park direct with us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

100% around great service

Great booking experiences good deals and everything you need to consider whilst travelling via Gatwick all in one place.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Gary

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how great the booking experience was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Long Stay Car Park - North

We found the booking and parking experience straightforward and good value for money.
We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was able to use my Blue Light Card discount.
It took us ( and other travellers) to find the designated bus stop to take us to the airport a few extra minutes - maybe clearer signs would be useful. No problem finding the bus stop on arrival as it was clearly explained in the reminder e-mail.
We found the bus drivers very friendly and helpful.
Overall, a very pleasant experience and would definitely use it again.

5 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Z Emery

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how friendly and helpful the bus drivers are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Worth booking ahead

It’s a little confusing finding where to go and not driving in and out by accident, but customer services explained how to make sure we didn’t pay twice! Good shuttle service and car was safe and secure while we were away. Much cheaper booking ahead so definitely worth doing

26 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Debbie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how cheap our bookings are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Such an easy service to use

Such an easy service to use. Dropped the car off and walked straight into the terminal and off on holiday. No waiting for shuttle buses. Car was ready to collect on the day of return without any drama.

24 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sharon

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy our service is to use. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very Helpful Staff

The staff on the night shift could not have been more helpful when my wife (who had not slept for 20 hours) forgot where she had parked in the South Terminal short term car park. They also followed up the next day too - well done!

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steve

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how helpful our team were. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

A breeze from drop off to pick-up

Very easy to get to the Meet and Greet area of the North Terminal and straight forward handover. 5 mins walk from drop off to check-in desks

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear GP

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how close the car park is to the terminal. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking ,quick bus transfer very…

Easy parking ,quick bus transfer very good service would highly recommend it

9 June 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how quick the bus transfer was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Cheaper than a taxi

Easy to book, straight forward parking, close to terminal and cheaper than a taxi or cab, so convenient.

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how cheap the parking is in comparison to a taxi. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

We always use Gatwick Official parking

We always use Gatwick Official parking. It is secure, easy, and well-priced. The buses are always very reliable and it makes it easy for us.

28 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Louise

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how reliable our shuttle buses are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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