We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more
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Review summary
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Reviews shaping this summary
Used valet parking at Gatwick North. So convenient for access to the terminal and Sofitel hotel. I’ve used this service many times, professional, efficient and never had any problems. Drop off is quic... See more
Company replied
we parked in Long stay carpark North ,great value for money ,easy to find parking space and the short bus run to the terminal when the start of the holiday so much easier .Buses run regularly so no c... See more
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You know exactly what you are getting when you park at Gatwick Airport Official parking, security, clear instructions, easy process, good transfers and the ability to keep my keys. Prices can be a li... See more
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Company details
- #2 of 2 best companies in International Airport
- #7 of 19 best companies in Car park
- #2 of 7 best companies in Public Parking Space
- #6 of 9 best companies in Valet parking service
Written by the company
Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Contact info
Horley, RH6 0NX, Gatwick, United Kingdom
- gatwickairport.com/parking
4.6
Excellent
21k reviews
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Reply from Official Gatwick Airport Parking
Dear Anthony Uyl
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience when using our Valet Parking car park and that you’ve found it to provide a hassle-free service. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
great service
This is the second year of using the holiday parking and we were very pleased with the experience. first year we were sceptical about leaving our keys, but there is nothing to worry about.
Booking easy, checking your car in easy and the shuttle bus straight to the terminal and easy pick up on your return.
7 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Michelle Mann
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experiences when using our Gatwick Holiday Parking car park, with an easy pre-booking and check-in process provided, alongside a reliable shuttle bus service. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Easy booking
Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north terminal so no bus transfer required. Have used this car park before, will use it again.
26 July 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Customer
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience and that you’ve found it easy to manage your booking online, with our car park providing ticketless, convenient parking and terminal access. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
My feedback is about the valet parking…
My feedback is about the valet parking (the one where you park in the short stay car park and hand over your keys).
I had a similar experience to others who have posted in the sesperate trust pilot gatwickvaletparking.co.uk section which is worth reviewing.
General experience was not positive. A long queue of tired customers meant a significant wait just to be served.
Their printer was not working so were advising customers to press the help button at the exit and ask to be let out.
When I was served at circa 00:30(am) the manager said I was 2 hours early and it would take them 45 minutes to return my car which was not ready. Like most people I had added a couple of hours to my booking as flights, baggage reclaim and border checks routinely add delays and I wanted to avoid an overcharge. I had emailed in advance explaining my rationale seeking reassurance my car would be ready.
The manager explained this is why you need to add your actual landing time. They didn't seem to recognise their service operates in an extremely busy airport and they should have flexibility built into their processes to accommodate people arriving slightly early or late, which surely is routine.
The next lady being served was equally frustrated. She also added hours to her booking to avoid an overcharge. This perculated down the queue and everyone started getting frustrated as others had done the same.
The staff were repeating the same message each time as if this was 'new' to them, but actually was routine.
This isn't adequately explained on the Gatwick website during the booking process
I had a family including a 6 year old which made this an unhelpful and frustrating experience as they were all very tired and we just wanted to get home.
It would have been quicker and cheaper to use the bus service to the long stay car park where you can add additional time to your booking, avoid overcharges and having issues if you arrive slightly earlier than planned.
This was my first time using this service. Will I use it again? Possibly, maybe I was just unlucky and now I've worked out you must add your actual landing time and just hope you land on time. However the other reviews show this is clearly a persistent problem.
The manager gave me an update whilst I was waiting which was helpful, however the whole set up seemed disorganised - not what you need when returning from a long journey.
7 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Andrew
Thank you for taking the time to share your feedback regarding your recent experience with us.
We're sorry to hear your vehicle was returned to you later than expected and for any delays in your journey.
We aim to return our customer’s vehicles at the date/time requested as the booking end date/time. If you're needing to collect the vehicle at an alternative date/time we would recommend speaking with the team on check in.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Seamless way to park your car securely…
Seamless way to park your car securely and complete peace of mind.
23 July 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Shaun
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how seamless it is to park with us. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Like everything Gatwick does - great
Like everything Gatwick does, this is just a bit friendlier, a bit more efficient, and a bit more thoughtful than any other Airport. Lovely to be parking so close to the terminal as well.
7 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Judy
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how friendly and efficient our service is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
An expensive but excellent service
An expensive but excellent service, smooth, hassle-free and a short walk to departures (and from arrivals). I would award 5 stars had the instructions been fuller as to the process and directions to the carpark. Having got there one can see why the instructions are so brief - there is only one car park to head for - but prior to the trip one doesn't know that. Suggest they create better instructions that you can print and take with you - most other car park services do this.
6 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Will
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how smooth it went. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Quick and easy.
I've used Gatwick parking twice now, parking at north and south terminals at different times. It's all very easy to book online, directions are available on Google Maps and other apps too. When I had questions, they were answered quickly and efficiently. I was even able to do a "dry run" without paying as you get 2 hours free parking (at least at South terminal long stay) The only downside is that they seem to fill up certain "zones" first, meaning that some zones are empty while others had just the odd parking space. This can be frustrating if you're concerned about finding a space, but I've not been disappointed. Shuttle buses are regular and easy to access, and parking rows are well signed so easy to remember where you left your car.
20 July 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Customer
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how easy it is to book directly online. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Too long winded to book simple parking.
Too long winded to book simple parking.
10 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Customer
Thank you for taking the time to share your feedback regarding your recent experience with us.
We aim to offer those services and discounts we believe will be of interest to our customers, including those offered by our airport partners, and we’re disappointed to hear your experience hasn’t been positive in this instance.
Please rest assured your feedback will be taken on board and shared with our Management Team.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Problem with a flat battery which they…
Problem with a flat battery which they sorted out immediately can’t praise the staff enough for the very efficient way they responded to get me on my way.
6 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Andy
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how our staff were able to assist you. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Just regarding the transport between…
Just regarding the transport between airport and parking places, it could be better in terms of delay time and quicker access
6 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Mehran
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Valet parking at Gatwick North terminal is fast, efficient and professional.
Used valet parking at Gatwick North. So convenient for access to the terminal and Sofitel hotel. I’ve used this service many times, professional, efficient and never had any problems. Drop off is quick and easy, pick up is similarly smooth, quick and efficient. Will continue to use this service at Gatwick.
4 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Charles
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how fast, efficient and professional our Valet parking is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
COULD NOT BOOK ON MOBILE APP
COULD NOT BOOK ON MOBILE APP. HAD TROUBLE PAYING. BY THE TIME I HAD DONE THE PROCESS 3 TIMES, THE PRICE HAD GONE UP AS THE IP ADDRESS WAS OBVIOUSLY BEING TRACKED. ENDED UP HAVING TO DO IT ON LAPTOP
9 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Martine
Thank you for taking the time to share your feedback regarding your recent experience with us.
We're sorry to hear you had issues with booking on the app.
We would expect our online booking system to be seamless and to allow payment with no issues.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Simple easy to use
Simple easy to use, good pickup from bus stops, friendly drivers, smooth operation.
29 July 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear David
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how friendly our drivers are. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Have always found the staff very…
Have always found the staff very helpful and understanding in all situations.
5 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Customer
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how helpful and understanding our staff are. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Good price great experience
Good price, super easy to use the valet service. Cheaper than using purple parking and valet parking was literally so quick. 5 minute walk to check in and the same on returning. What a dream.
31 July 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Celia
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how cheap the Valet Parking is in comparison with another provider. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Official Gatwick Airport Parking
Dear Jason
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how excellent our service is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Official Gatwick Airport Parking
Dear K.A
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how great the service has been when using us. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Good Long term options
OK, so long term airport parking is a cost you have to bear if public transport is not an option....so we used it recently at Gatwick South and can report good value for money and a very smooth process from car park to terinal and back again 10 days later. Recommended.
27 July 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear DH
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how good value for money the parking is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Very easy to park would recommend this…
Very easy to park would recommend this to anyone a lot cheaper than a taxi
4 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Patrick
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how easy it is to park direct with us. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
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