Official Gatwick Airport Parking Reviews 

20,596
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,091 reviews, reviewers overwhelmingly had a great experience with this company. Many customers point out that the online booking platform is extremely easy to use and makes managing reservations entirely straightforward and seamless. People consistently praise the fast and efficient drop-off and pickup procedures, which make getting to the terminal exceptionally convenient and straightforward. However, some reviewers were not happy with the overall pricing structure, stating that the rates are significantly higher than alternative options or include unexpected fees. A few other people also felt that navigating the complex layout or trying to locate the correct entrance can sometimes cause unexpected stress upon arrival.

What people talk about most

Location

Reviewers mention positive feedback about location, highlighting how convenient and close the parking areas... See more

Service

People report positive experiences with service, highlighting the overall convenience, efficiency, and... See more

User experience

Customers had positive experiences with user_experience, highlighting that drop off and pick up processes are... See more

Booking process

Customers consistently note positive experiences with booking_process, highlighting that the online system is... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the affordable rates, great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied

Rated 5 out of 5 stars

Used valet parking at Gatwick North. So convenient for access to the terminal and Sofitel hotel. I’ve used this service many times, professional, efficient and never had any problems. Drop off is quic... See more

Company replied

Rated 5 out of 5 stars

we parked in Long stay carpark North ,great value for money ,easy to find parking space and the short bus run to the terminal when the start of the holiday so much easier .Buses run regularly so no c... See more

Company replied

Rated 5 out of 5 stars

You know exactly what you are getting when you park at Gatwick Airport Official parking, security, clear instructions, easy process, good transfers and the ability to keep my keys. Prices can be a li... See more

Company replied


Company details

  1. #1 of 2 best companies in International Airport
  2. #6 of 19 best companies in Car park
  3. #2 of 7 best companies in Public Parking Space
  4. #5 of 9 best companies in Valet parking service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

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4.6

All reviews

(20,596)

3,921 reviews in the last 12 months

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Rated 5 out of 5 stars

Straight forward to use

Straight forward to use, some users on our flight booked parking base on the flight times and as the return was 23:30 and they didnt collect their car until 00:30 the fell foul of a late collection charge of £15, not an issue if you put in a realistic collection time.

13 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Neil

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy instructions

Easy instructions, straight forward

22 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Aaron

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the instructions easy and straight forward, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Gatwick Summer Parking - Very Good

Easy to find, easy drop off after car condition scan in entry, easy drop off (leave key), good bus connection to airport. On return there was a short to medium walk to the car.

23 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nicholas

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Summer Special service easy to find and easy to drop off with a good bus connection to the airport, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking at the mid stay

Easy parking at the mid stay. Covered walk straight into departures.

31 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Adrian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park easy with a covered walk straight to departures and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book, easy to park with no hassle

21 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Phil

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and easy to park, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

First time using the official Gatwick…

First time using the official Gatwick parking and it was so easy and seamless. Someone waiting already, just leave your key and that’s it. Coming back was just as easy. We had a night flight, which was also delayed, car was ready for us to collect. No waiting for buses with luggage and tired kids. Paying the extra is very much worth paying.

21 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tracy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and seamless, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

EV summer saver saviour

I booked summer saver but messed up as forgot keycard for my EV.The people there told me to go park in long stay and sort out from there which I did as no time to waste.I emailed customer services who told me to speak with them at the exit on my return from holiday.I must admit I thought it was going to be a battle, especially when I got to the gate and it came up as £390 !But the guy just asked for my reg and saw i had booked the summer saver and let me through, thank god.
Therefore I must say for once that customer service has been first class and thank you all at Gatwick Parking.

28 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Parry

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the customer service first class and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Valet parking was so easy

Valet parking was so easy. No worrying about getting from the car to the terminal like with other parking companies.
We drove into the car park, followed the signs and the staff member guided us to a parking space. The terminal was a minutes walk away.
On the return we picked up our key at the valet parking office and we were on our way home in minutes! Will use again, yes it was more expensive then other parking but after a long flight home this just made the journey easier.

17 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Clare

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet Parking service easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The easiest Parking thing ever such…

The easiest Parking thing ever such lovely people we were in our own seconds on departure and arrival

19 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jocelyn

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and the staff lovely, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to book

Very easy to book , even last minute and easy to access . Highly recommend when you are a family

28 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear SW19 P

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking very easy to book and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So easy to book and a really good price

So easy to book and a really good price

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Karen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book at a good price and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Safe and secure parking…

We use this car parking service every time we go from Gatwick. It’s a safe and secure site with regular transfers to the terminals. Friendly drivers too! Highly recommend

28 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Vivienne

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking safe and secure with regular transfers and friendly drivers, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 3 out of 5 stars

Far too much up selling

Did not like the amount of times I was tried to be upsold other items at the airport. I think it is disgusting that airports now pay for things like - faster security, faster passport checks - the sort of things that should be the same for everyone and we have already paid for it all when we book our flights.

31 July 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andrew

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear the recent booking quote you’ve received online had too many extras offered.

We would expect our online booking system to only offer extras relevant to your visit and I am sorry of this was not the case with your booking.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Special parking experience.

Last week I used the official valet parking at Gatwick North which was a delightful experience. Dropping off and collecting worked perfectly but I had booked my car in for a valet clean and they did an amazing job on my grubby car, both the exterior and internal were immaculate and I will, most certainly, use this service next time I need parking at Gatwick.

19 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Raymond

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service a delightful experience and that the car care cleaning was immaculate, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Excellent customer service and value…

Excellent customer service and value for money. Drop off and collection very efficient and car was ready parked up for collection.
However, having failed to inspect my car thoroughly enough on collection, I noticed on my return home that there was actually a fresh scratch on the rear passenger door and small indentation where an adjacent parked car had obviously opened a door which had made contact. This must have happened before I drove away from the car park. I fully accept I should have inspected the car more closely and reported this to staff.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear MJK53

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the customer service excellent and the parking value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

This could have been a 5 and it may be…

This could have been a 5 and it may be my fault that it isn’t.
Maybe I failed to read the instructions properly but I had assumed that number plate recognition would allow me to leave. Maybe I should have taken a ticket when I arrived? Anyway, a very helpful assistant sorted things out for me.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Roy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It’s so easy

It’s so easy, so convenient, very reasonable.
You’re guided every step of the way.
Never had a single issue.

23 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Chris

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy, convenient and reasonable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Thanks Gatwick North

Thanks Gatwick North! The parking was easy and bus driver friendly and gave out the bus stop numbers on return journey. Will be back in the future.

28 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Leo

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and the bus driver friendly, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good easy booking

Good easy booking. Range of offers between terminals and short stay/long stay. Licence plate recognition worked well for smooth experience. My only criticism would be electronic boards at every bus stop working all the time would enhance the experience

20 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andrew

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking process easy, a good range of offers and the experience was smooth, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to follow and excellent parking…

Easy to follow and excellent parking and transfer facilities thank you

19 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Chinappen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking and transfer facilities excellent, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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