We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more
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Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Horley, RH6 0NX, Gatwick, United Kingdom
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Straight forward to use, some users on our flight booked parking base on the flight times and as the return was 23:30 and they didnt collect their car until 00:30 the fell foul of a late collection charge of £15, not an issue if you put in a realistic collection time.

Reply from Official Gatwick Airport Parking

Reply from Official Gatwick Airport Parking
Easy to find, easy drop off after car condition scan in entry, easy drop off (leave key), good bus connection to airport. On return there was a short to medium walk to the car.

Reply from Official Gatwick Airport Parking
Easy parking at the mid stay. Covered walk straight into departures.

Reply from Official Gatwick Airport Parking

Reply from Official Gatwick Airport Parking
First time using the official Gatwick parking and it was so easy and seamless. Someone waiting already, just leave your key and that’s it. Coming back was just as easy. We had a night flight, which was also delayed, car was ready for us to collect. No waiting for buses with luggage and tired kids. Paying the extra is very much worth paying.

Reply from Official Gatwick Airport Parking
I booked summer saver but messed up as forgot keycard for my EV.The people there told me to go park in long stay and sort out from there which I did as no time to waste.I emailed customer services who told me to speak with them at the exit on my return from holiday.I must admit I thought it was going to be a battle, especially when I got to the gate and it came up as £390 !But the guy just asked for my reg and saw i had booked the summer saver and let me through, thank god.
Therefore I must say for once that customer service has been first class and thank you all at Gatwick Parking.

Reply from Official Gatwick Airport Parking
Valet parking was so easy. No worrying about getting from the car to the terminal like with other parking companies.
We drove into the car park, followed the signs and the staff member guided us to a parking space. The terminal was a minutes walk away.
On the return we picked up our key at the valet parking office and we were on our way home in minutes! Will use again, yes it was more expensive then other parking but after a long flight home this just made the journey easier.

Reply from Official Gatwick Airport Parking
The easiest Parking thing ever such lovely people we were in our own seconds on departure and arrival

Reply from Official Gatwick Airport Parking
Very easy to book , even last minute and easy to access . Highly recommend when you are a family

Reply from Official Gatwick Airport Parking
So easy to book and a really good price

Reply from Official Gatwick Airport Parking
We use this car parking service every time we go from Gatwick. It’s a safe and secure site with regular transfers to the terminals. Friendly drivers too! Highly recommend

Reply from Official Gatwick Airport Parking
Did not like the amount of times I was tried to be upsold other items at the airport. I think it is disgusting that airports now pay for things like - faster security, faster passport checks - the sort of things that should be the same for everyone and we have already paid for it all when we book our flights.

Reply from Official Gatwick Airport Parking
Last week I used the official valet parking at Gatwick North which was a delightful experience. Dropping off and collecting worked perfectly but I had booked my car in for a valet clean and they did an amazing job on my grubby car, both the exterior and internal were immaculate and I will, most certainly, use this service next time I need parking at Gatwick.

Reply from Official Gatwick Airport Parking
Excellent customer service and value for money. Drop off and collection very efficient and car was ready parked up for collection.
However, having failed to inspect my car thoroughly enough on collection, I noticed on my return home that there was actually a fresh scratch on the rear passenger door and small indentation where an adjacent parked car had obviously opened a door which had made contact. This must have happened before I drove away from the car park. I fully accept I should have inspected the car more closely and reported this to staff.

Reply from Official Gatwick Airport Parking
This could have been a 5 and it may be my fault that it isn’t.
Maybe I failed to read the instructions properly but I had assumed that number plate recognition would allow me to leave. Maybe I should have taken a ticket when I arrived? Anyway, a very helpful assistant sorted things out for me.

Reply from Official Gatwick Airport Parking
It’s so easy, so convenient, very reasonable.
You’re guided every step of the way.
Never had a single issue.

Reply from Official Gatwick Airport Parking
Thanks Gatwick North! The parking was easy and bus driver friendly and gave out the bus stop numbers on return journey. Will be back in the future.

Reply from Official Gatwick Airport Parking
Good easy booking. Range of offers between terminals and short stay/long stay. Licence plate recognition worked well for smooth experience. My only criticism would be electronic boards at every bus stop working all the time would enhance the experience

Reply from Official Gatwick Airport Parking
Easy to follow and excellent parking and transfer facilities thank you

Reply from Official Gatwick Airport Parking
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