Official Gatwick Airport Parking Reviews 

20,600
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,091 reviews, reviewers overwhelmingly had a great experience with this company. Many customers point out that the online booking platform is extremely easy to use and makes managing reservations entirely straightforward and seamless. People consistently praise the fast and efficient drop-off and pickup procedures, which make getting to the terminal exceptionally convenient and straightforward. However, some reviewers were not happy with the overall pricing structure, stating that the rates are significantly higher than alternative options or include unexpected fees. A few other people also felt that navigating the complex layout or trying to locate the correct entrance can sometimes cause unexpected stress upon arrival.

What people talk about most

Location

Reviewers mention positive feedback about location, highlighting how convenient and close the parking areas... See more

Service

People report positive experiences with service, highlighting the overall convenience, efficiency, and... See more

User experience

Customers had positive experiences with user_experience, highlighting that drop off and pick up processes are... See more

Booking process

Customers consistently note positive experiences with booking_process, highlighting that the online system is... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the affordable rates, great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied

Rated 5 out of 5 stars

Used valet parking at Gatwick North. So convenient for access to the terminal and Sofitel hotel. I’ve used this service many times, professional, efficient and never had any problems. Drop off is quic... See more

Company replied

Rated 5 out of 5 stars

we parked in Long stay carpark North ,great value for money ,easy to find parking space and the short bus run to the terminal when the start of the holiday so much easier .Buses run regularly so no c... See more

Company replied

Rated 5 out of 5 stars

You know exactly what you are getting when you park at Gatwick Airport Official parking, security, clear instructions, easy process, good transfers and the ability to keep my keys. Prices can be a li... See more

Company replied


Company details

  1. #1 of 2 best companies in International Airport
  2. #6 of 19 best companies in Car park
  3. #2 of 7 best companies in Public Parking Space
  4. #5 of 9 best companies in Valet parking service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

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4.6

All reviews

(20,600)

3,925 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s so easy

It’s so easy, so convenient, very reasonable.
You’re guided every step of the way.
Never had a single issue.

23 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Chris

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy, convenient and reasonable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Thanks Gatwick North

Thanks Gatwick North! The parking was easy and bus driver friendly and gave out the bus stop numbers on return journey. Will be back in the future.

28 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Leo

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and the bus driver friendly, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good easy booking

Good easy booking. Range of offers between terminals and short stay/long stay. Licence plate recognition worked well for smooth experience. My only criticism would be electronic boards at every bus stop working all the time would enhance the experience

20 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andrew

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking process easy, a good range of offers and the experience was smooth, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to follow and excellent parking…

Easy to follow and excellent parking and transfer facilities thank you

19 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Chinappen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking and transfer facilities excellent, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to book

Easy to book, very good value for money only 2 minutes walk to the departures.
Only reason I'm not giving 5 stars, is it wasn't completely clear once in the car park where the spaces were. Apart from that perfect.

23 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear James

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book, good value for money and only a 2 minute walk to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

we parked in Long stay carpark North…

we parked in Long stay carpark North ,great value for money ,easy to find parking space and the short bus run to the terminal when the start of the holiday so much easier .Buses run regularly so no concerns if running slightly late .
Booking process on line was easy and if you need to amend any details the online system is simple

18 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Maria

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Long Stay north car park great value and easy to find, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

This carpark was excellent value for…

This carpark was excellent value for money, great location, easy to find. I would definitely use again.

24 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Carol

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking excellent value for money and easy to find in a great location, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

This was painless and easy

This was painless and easy, carried off no problem, pickup even easier, highly recommend.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Stewart

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking painless and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to find

Easy to find, helpful staff shuttle bus only 5 mins ride to North terminal. All in all well worth the money. Will definitely rebook with them again.

19 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Saber

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to find with helpful staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Quick and easy to book

Quick and easy to book, good all round!

4 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mrs C Bond

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking quick and easy to book, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Pre booked for short stay

Pre booked for short stay. Checked night before booking okay but there was a notice that part of short stay was closed. We would be advised of alternative parking. Too late to contact and parking too early to be able to contact. Took a punt and got parked in short stay but it was a concern. No means to contact out of hours. Otherwise short term was great.

19 July 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Zee

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the Short stay car park great and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very calm quick efficient service

Very calm quick efficient service , close to airport, easy to find - bus driver friendly and on time.

14 June 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Karen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service calm, quick and efficient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Used the valet parking experience..

Used the valet parking experience... it is so easy and good value compared to the other options, especially as you leave and collect your car so close to the terminal.
The car is photographed as you enter so you have piece of mind regarding damage as you need to be aware the car is moved to and from a secure on airport compound.
Collecting is easy... provide your ticket, get keys, a QR code, depart ...so quick.
Only issue I have is the entry, exits and ramps to all the short stay carparks are very tight if your car is on the larger side!
Booking very straight forward and all options and prices shown. The late free cancellation and changes also offer piece of mind if plans change.

11 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tim

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking good value, straight forward and close to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I liked the overall experience…

I liked the overall experience of being able to park my car near the airport, and take shuttle to departures, the wait for bus either way was not too much. There was some confusion if I would be charged extra because my flight was a bit delayed but that was not the case although I got an email which was a bit unclear to me. Also on the way out not sure if I missed some turn but I entered a parking lot and exited it to get on to motorway and for that I had to take ticket but was not charged I am assuming google maps got that wrong.

19 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sridhar

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your Overall positive experience at Gatwick due to being able to park close to the airport and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Close to North Terminal

Close to North Terminal, ca. 5 mins by speedy bus, easy drop off & car then parked by staff, Courteous staff, easy & rapid process. Best long term parking experience found at ANY London airport.

26 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear M.Mann

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the car park close to the terminal with a speedy bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Very easy and convenient

Yes, it's a bit expensive, but it's also very convenient. Drop car off, walk across to the terminal building, and in reverse when you come back.

14 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr V

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking convenient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to use and convenient bus service.

19 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dipesh

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to use with a convenient bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The best airport parking experience so…

The best airport parking experience so far…a very short walk from car park to check-in, will definitely be using this service again.

29 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the short walk from the car park to check-in and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking

Easy parking

12 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Luke

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Efficient and friendly service

25 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sean

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the efficient and friendly service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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