Gaugemaster.com Reviews 472

Perfect in every way as usual.
If the part is available which it was then everything goes smoothly to the point of regular emails to keep me up to date with my order(s).
Gaugemaster always gets my vote.
Good job guys

This is an excellent company for quality,value for money and a promt service.The packaging was very good and all the track arrived in mint condition.Prompt delivery by the 'Royal Mail'. I would highly recommend this company, a pleasure to deal with and excellent service all round,thank you.

This is the most helpful store in the business. Everything arrives almost before I have ordered it.

Order hasn’t arrived

Great range of n gauge track....decent prices.
Very prompt delivery.

Great service. Great product. Great choice. Excellent value for money. Brilliant customer service. Very speedily received and well packaged. Highly recommended.

Good price, excellent dispatch.
Very well packaged

I purchased a Dapol Gaugemaster Class 73 in N gauge from GM through my local model shop. After testing it I found it to be faulty so I was told that I had to take it back to my local shop and they could return it to GM with the appropriate paperwork. My model shop duly sent it off with a request for a replacement. After a number of phone calls he was told that Gaugemaster were happy to replace it. However they would not send the replacement straightaway but add it to the next order that the shop placed!! As the shop had only recently received an order from GM that could have been up to a month before I got my loco!! I did phone GM myself and was told that I couldn't deal with the matter and that only my local shop, who had already tried a number of times could deal with it!!! Amazingly just after my phone call my local shop got a call apologising for the problem and that the loco was being sent Tracked 24!! Why did it take it all the hassle to get this simple resolution!!!!!

Was very disappointed with the size and content of the 2 small magazines I ordered.

Information provided on status of what/where the package was and when to expect it

Great products with free delivery, what’s not to like? Customer service is excellent and the train tech products Gaugemaster are supplying are well worth a look.

New to the hobby after 40 years. Purchased from Gaugemaster based on previous reviews and members of the model railway club I’ve joined. High quality products that are reasonably priced and ease your f process from ordering to delivery. Can thoroughly recommend.

Had order confirmation on 5th Feb saying in stock. When I contacted them on the 12th I was told it's on back order. NO NOTIFICATION THAT IT WAS OUT OF STOCK AND PUT ON BACK ORDER. Missed out on buying elsewhere as now out of stock everywhere.

An honest company to deal with. Keeping website stock levels up to date can be challenging but Important.

I order by phone. They can tell if in stock immediatly and although I am 200 miles away I usually get items the next day. Large stock and I can check on line if in stock before ordering. Very patient as a couple of times I got the wrong part numbers but they found the items I wanted.

Nice and easy to read there internet catalogue.
My order arrived at speed, faultlessly.
There will be more orders as the layout progresses

Great service as always. Would highly recommend.

This is the first time I’ve used Gaugemaster, but not the last!, I found the website really easy to use and found that the products I ordered were really competitively priced. I felt that the 10% discount over the Christmas period was a superb promotion and feel that free delivery if you spend over £25 is absolutely brilliant. I’m really happy with my purchases and the service received from Gaugemaster.

Fast and well packaged delivery.Easy to deal with, highly recommend, excellent service, thank you.