Royal Dutch Gazelle North America Reviews 

This is my first upright bike and I absolutely love it! No more painful low back & butt by 20kms. Very good value for money with all of the extras! I only had to buy a new helmet and phone mount.

So easy to use and pretty nice to have. Efficient and comfortable. My best gift so far.

This was my first experience with an e-bike and I am very impressed. The retailer was so helpful and even delivered the bike to my door. He also helped me to choose a better seat and also a different shaft
for the suspension.

like the lights, bag and kickstand

These are our first eBikes. But far from our first bikes. This bike is a dream to ride. The assist is excellent, the ride is super comfortable, and the quality first class. We tested several less expensive bikes, and you truly get what you pay for in terms of quality, and comfort.

I have been searching for an E Bike for the last 3 years. The bikes that caught my attention were too high priced at 5-6K.

I went into the Santa Cruz store on a whim as I had not seen the Gazelle before. I was immediately impressed.

The staff explained and answered my questions by pointing out various features of the Gazelle. With the sale price offered, I could not resist. I am proud that I took this step in purchasing my Gazelle. Never a doubt only confirmation of this excellent purchase.

After 4 days of riding around Santa Cruze with all the various hills and terrane, wow what a great experience. I am 73.5 yrs old and am recovering from RA this ride will and is helping with stamina issues.

The staff at the Gazelle store in Santa Cruz were most helpful and patient with all my questions. Kudos!!

I research everything before I buy. I spent about a year researching electric bikes. The Gazelle brand came out on top of all the other brands in my opinion. From the fit & finish, appearance, functionality, options, ruggedness, longevity of ownership, customer service and serviceability. If you want a ebike that is going to last you for the long haul, this is it. No need to look any further.

The bike has been great . So well constructed

The handlebar control pad for the bike stopped working two weeks after purchase. This caused the e-bike to suddenly turn off mid ride. Brought it into the shop and was told it needed software updates. Shop performed the update. Bike worked for two days and controller stopped working mid ride again.
Now we are waiting for Royal Dutch to "approve" a replacement controller, send it to the shop and have it replaced. All of this on a brand-new bike. It should not be a question that this should be fixed/replaced. Why would you build a bike that can turn off mid ride because it needs an update?? Very disappointed. Would not recommend.

Gazelle staff, Tannen especially at the Experience center in Santa Cruz was fabulous. Helped us figure out the right bikes for us, where to buy, and helped us when my bike had a delayed delivery.

I have a rubbing noise in the battery pack area! Bow Cycle has tried to fix it, no luck yet, might need another service trip!

good information found the bike bought it and we are happy with it

I love my ultimate 10+. It eats hills, it's beautiful, and just fun to ride.

Glad I took the plunge into e biking I’m a novice 63 year old cyclist with a dodgy heart so normal cycling was off limits looked at loads of bikes and manufactures but liked the look of the gazelle bike especially the c380 it had everything I needed strong reliable motor hub drive the style is just classic Dutch not heavy at all or it doesn’t feel heavy the ride is smooth changing between the different modes on the motor to help me on hills is a breeze plus the little Bosch display let’s me know if I’m in the right gear and gives me all the information I need an understand without being too complicated which puts more pleasure into riding than thinking about lots of different elements that come with cycling would I recommend this bike to someone most definitely I made the right choice and so should you if you like this style of riding upright and pleasurable you won’t be disappointed

Overall very happy with the bike, the only disappointing part is the noise from the bosch motor is much louder than my wife's T9.

I wasn’t planning on buying an expensive e-bike but after test riding a couple of lesser value and newer to ebike industry. I just knew to invest in the Gazelle bonus plus it was on a summer sale! I bought from a trusted bike store- bought a bike 14 years ago. The sales person Mike spent a lot of time with me orientating on the T9. Reassured me of the quality and safety of my new ebike. No buyers remorse.

Knowledgable

The bicycle and its components are very good.

For the last three years, I had two Gazelle Bikes. One was the Citizen T9 and the last one the Ultimate C380.
Two points that can be better:
1. The manuals (for both bicycles)-these should be more specific to the purchase product. The manual includes all kind of information that do not pertain to the specific bike.
2. The dealers -after two or three weeks of the sale, should have a follow up telephone call asking information about the bike performance and any adjustments that may be necessary.
(i.e. the front brakes of my bike were squealing).

The best of the whole purchase:

My bike was missing a small part. I took some photos and sent an e-mail to Gazelle in Holland. In a few days a lady by the name Christine, replied to my message. Within three weeks, someone in California mailed the part missing. Excellent customer support. Thank you.

The quality of components and the level of craftsmanship is outstanding.

I believe Gazelle makes a real high-quality bike that is easy to use, and operations are very intuitive. I am 78 years old and haven't ridden a bike for many years. I am quickly gaining confidence in this bike and know I will get a lot of use from my Gazelle.