Gear4music Reviews 

8,943
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

The products i purchased are working as expected. The delivery promise from Gear4music was kept. It's good to consider to buy all accessories required for the gears to avoid paying too much shippin... See more

Rated 5 out of 5 stars

Amazing service, no complaints. Bought an Alesis Elevate 4 Studio Monitors, came sadly with a faulty RCA 3.5mm cable within the original box. Wrote them through their support channel, replied to... See more

Rated 5 out of 5 stars

I work as a music teacher, and our school orders from G4M every few months. Usually it is small things that need replacing, and the staff always help us get the right materials and a good price.... See more

Rated 5 out of 5 stars

Great prices for someone on a limited budget getting me back into playing guitar after many years due to health issues. There were two delivery issues that Gear4music were not responsible for. Gear4mu... See more

Company details

  1. Musical instrument shop

Written by the company

Lanserades 2003 och har nu över 1.500.000 kunder. Gear4Music är ledande återförsäljare av musikinstrument och musiktillbehör. Du kan köpa instrument för allt från orkestrar till rock n´roll, inklusive gitarrer, trumset, digitala pianon, saxfoner och cellos plus ledande märken inom inspelning- och studioverksamhet. Från nybörjargitarrer till proffsmikrofoner och förstärkare, Gear4Musics online Musikaffär har ett stort sortiment av musikinstrument och tillbehör. Vad du än söker inom fiol, keyboard, elektroniska trumset eller högtalarsystem, så kan vi hjälpa dig. Vi har några av de största märkena inom branschen, såsom Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, liksom vårt egna stora Gear4Music sortiment. Vi utvecklas och förbättrar ständigt vår kundservice genom att öppna distributionscenter för att kunna förbättra leveransalternativen och förkorta leveranstiderna.

Gear4music.se Detaljer

Written by the company

Retur utan kackalorum
Du kan handla säkert och tryggt hos Gear4music. Som standard erbjuder vi en 30 dagars pengarna tillbaka garanti som kan förlängas upp till 90 dagar för en liten avgift. Detta är utöver våra produktgarantier, vilka ger skydd mot ev. produktfel eller defekter i mellan ett till fem år. Vår "pengarna-tillbaka" -garanti utöver dina lagstadgade rättigheter och avviker från många andra säljares erbjudanden eftersom vår återbetalningsperiod är 30 dagar istället för den europeiska standarden på 14 dagar. Det är också enkelt att returnera något via vårt online returcenter på vår webbplats.
Välj ditt egna leveransdatum
Du kan själv välja ditt leveransdatum genom att använda kalendern i din kundkorg. Få din order levererad på en dag som passar dig - vi erbjuder en rad olika leveransval som passar alla budjetar.
Bra priser och utmärkt service
Vi vill göra det lätt för alla att köpa och äga ett musikinstrument, genom att erbjuda bra priser och bra service, oavsett var du bor eller hur du väljer att handla hos oss. Vi levererar musikinstrument och musikutrustning från många av branchens mest kända märken, till väldigt konkurrenskraftiga och förmånliga priser. Vi producerar även en rad fantastiska högkvalitativa musikinstrument och högkvalitativ musikutrustning av vårt egna märke till bra värde.
Över 1.500.000 registrerade kunder
Gear4music har blivit en av Storbrittaniens största återförsäljare av muskinstrument och musikutrustning med över 1.500.000 kunder. Under 2012 lanserade vi även Gear4Music på 19 olika språk, och vi är nu ett av de snabbast växande musikföretagen i Europa.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9k reviews

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4.5

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(8,943)

993 reviews in the last 12 months

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Rated 1 out of 5 stars

Lazy and inconsiderate service

Lazy and inconsiderate service. I ordered a Chris Shiflett signature telecaster plus an effect pedal and some accessories and was promised a certain delivery date. The guitar was meant as a gift for my brother who lives in a country where gear4music doesn’t have delivery contracts. So I had my tickets booked leaving almost 2-week gap after the promised deivery, to account for potential delays. Then they started changing delivery dates every day, and eventually the box was ‘out for delivery’ for almost a week but never reached my house.. UPS and gear4music customer services proved to be infuriatingly useless, and eventually all promised delivery dates were missed and I had to travel without the guitar. The box finally arrived while I was away. The box was damaged, lacked proper cushioning inside and in general looked like was tossed around in dirt without any care. And this was a $1500 order. Never gonna buy anything from them again.

19 November 2023
Gear4music logo

Reply from Gear4music

Dear Timur,

Thank you for your review.

We apologize for the way this item was sent to you. We will pass this feedback on to our warehouse so that they can make sure that this is improved.

Please ensure that the product works as it should and please contact us on 08 124 103 60 or alternatively at info@gear4music.se should you require further assistance.

We are once again extremely sorry for the inconvenience caused with your order.

Sincerely,
Gear4music

Rated 4 out of 5 stars

They were a little more expensive but…

They were a little more expensive but very fast (next day delivery for 1 item) so because I needed the speaker ASAP, I chose gear4music. The carry bag for the speaker was shipped from the UK to Sweden which took 5 days. On their website it showed as in stock even though I’m in Sweden. I think that is a little misleading.

13 November 2023
Rated 3 out of 5 stars

Good sounding guitar

Good sounding guitar, and easy to play.
Though a small bit of clearcoat chipped of the neck within 5 minutes of playing.
Overall good guitar.

22 November 2023
Gear4music logo

Reply from Gear4music

Good afternoon,

Thank you for your review.

We are very happy to hear that you are overall happy with your new instrument.

We are however very sorry to hear that the neck chipped within only a few minutes of you playing on it.

We have contacted you to hopefully get some pictures of this and to discuss how we may resolve this for you, be that with a small refund for the damage, or a return within your 30 day money-back guarantee.

We thank you for your honest review and hope we can resolve this together as soon as possible.

Kind regards,
Gear4music

Rated 5 out of 5 stars

Very good!

Easy to buy, delivery was very fast and products exactly as described/pictures.
Very good

17 November 2023
Rated 5 out of 5 stars

I always had an incredible experience…

I always had an incredible experience at Gear4Music. I can't say enough good things about this place! . Here's why I think Gear4Music is a gem:

1. **Wide Selection:** They have an extensive range of musical instruments and accessories. Whether you're a beginner or a seasoned pro, you'll find exactly what you need. I was amazed at the variety of guitars, keyboards, drums and more.

2. **Expert Guidance:** The staff's knowledge and willingness to assist are second to none. They patiently answered all my questions, provided valuable recommendations.

3. **Fair Pricing:** The prices are competitive, and I was pleasantly surprised by the quality of instruments available at every price point. It's clear that they prioritize value for their customers.

4. **Passion for Music:** What stands out most is the genuine passion for music that exudes from every corner of the shop. It's not just a store; it's a hub for music enthusiasts.

I'm thrilled with my recent purchase from Gear4Music, and I'm already looking forward to my next visit. If you're a music lover or a budding musician, I wholeheartedly recommend this shop. They've won me over with their exceptional service, knowledge, and love for all things musical. Keep up the fantastic work,Gear4Music ! Cheers

Denis Clement

30 October 2023
Rated 3 out of 5 stars

The Sound was not really as I expected

The Sound was not really as I expected, But it serves the purpose to some reasonable extent.

23 October 2023
Gear4music logo

Reply from Gear4music

Dear Innocent Ogbonnaya,

Thank you for your review.

I am sorry to hear that you are unhappy with the sound of your item.

You have 30 days to return an item back to us if you are not happy with the item.

You can contact us via email info@gear4music.se or by calling us on 08 - 124 103 60 to start the return.

Kind Regards,
Gear4music

Rated 5 out of 5 stars

Excellent company.

Customer Service were very helpful when I spoke to them. Delivery was very quick. Well packaged. 100% satisfied.

26 September 2023
Rated 3 out of 5 stars

Instruments have some imperfections in…

Instruments have some imperfections in paint and scratches despite they should be new

9 October 2023
Gear4music logo

Reply from Gear4music

Hello Maurizio,

Thank you for your review and we are sorry to hear about your experience.

We cannot see that you have contacted us regarding this and it would be good if you could call us on 08-12410360 or alternatively send us an email at info@gear4music.se and we will review what happened.

We are once again sorry for the inconvenience caused, and await your reply.

Sincerely,
Gear4music

Rated 1 out of 5 stars

Dålig guitar

6 October 2023
Gear4music logo

Reply from Gear4music

Hej Mohaimen Kadhim,

Tack för ditt email.

Vad tråkigt att höra att du inte är nöjd med din gitarr.

Jag kan tyvärr inte se att du har kontaktat oss angående din gitarr ännu.

Du har 30 dagars öppet köp, och om du inte är nöjd så kan vi hjälpa dig att öppna en retur.

Vänligen kontakta oss på info@gear4music.se så att vi kan hitta en lösning åt dig.

Med Vänliga Hälsningar,
Gear4music

Rated 5 out of 5 stars

The sound Røde NTH100 headphones gives…

The sound Røde NTH100 headphones gives you is very neutral and not boosted in any way. They've made it! The bass isn't tiredsome, as in many other closed headphones. Be careful with the plastic screws and they won't be a problem. I will use them for mastering.

21 September 2023

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