I bought an IT13 Mini computer last year and we were very impressed with the excellent performance from such an unbelievably compact unit. 12 months later and the IT13 is still performing above all... See more
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Review summary
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The A6 desktop with 16 Gb memory is working very well for office and personal use. It's a sleek little box, and everything I wanted. The customer support has been very good. The only negative is that... See more
We needed a new PC for the audio/visual system at our church. This system has a second PC feeding PowerPoint and videos from the platform, two cameras for the speaker and musicians, an audio feed fr... See more
Great value budget computer with more than enough power for my needs . Very compact and quiet and it come with the latest operating system and other software, Easy set up as well. Plenty of the latest... See more
Company details
Written by the company
We’ve combined our expertise in PC construction with extensive PC hardware to develop GEEKOM PC further. We have established strategic partnerships with world-renowned companies such as Intel and Kingston. GEEKOM will continue to work with these experts to bring a better PC experience to the world. Our Mission: To create inspirational products for every individual. Our Vision: Become a world-famous reliable PC brand and solution provider.
Contact info
4.8
Excellent
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Immediate response from the support…
Immediate response from the support team, supplying detailed information plus very helpful photos of the interior of my mini pc. Immediate resolution of the problem I had.
21 January 2026
Unprompted review
Don't waste your money
There's got to be something wrong with their quality control.
I bought a Geekom PC and within months, it was having problems when powering on. I sent it in for a replacement.
The replacement also had serious problems. It would randomly freeze every 3-4 days when doing only light tasks like Zoom calls. Again, I sent it back for a replacement, but this time I had to wear the postage costs because of their returns policy.
I gifted the second replacement PC to my father, who has reported that it has restarted randomly while editing Word documents several times in only a few months. I'm embarrassed to have gifted him a dud.
Customer service was responsive, however, English doesn't seem to be their first language, leading to much frustration.
They refused to issue me a refund which I am entitled to under Australian consumer law. Frankly, I don't have the time or energy to pursue legal action. I'll just have to take it as a very expensive lesson, which I'm hoping you can benefit from.
Don't waste your time or money on Geekom. Spend your money on a more reputable brand.
11 October 2025
Unprompted review
Reply from Geekom
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
Are you willing to provide us with your order number?
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
Powerful Mini PC for demoing games
Work in Gaming and need a powerful but superlight weight set of PCs I could take to trade shows to demo titles. Latest Integrated Graphics handle games as good as many dedicated GPUs but in a smaller package.
28 July 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Excellent Customer Service
Outstanding Customer Service! I made an error when placing my order. I contacted customer support for assistance. They replied promptly with compassion and understanding and took care of my problem. My next purchase will be from Geekom.
6 June 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Outstanding Mini PC – Powerhouse in a Tiny Package!
I recently purchased the GEEKOM GT1 Mega Mini PC with the Intel® Core™ Ultra 9 U9-185H, 32GB RAM, and a massive 2TB SSD—and I couldn’t be more impressed!
This GEEKOM GT1 Mega Mini PC is an absolute beast in a tiny form, whether it’s heavy multitasking, video editing, or gaming, with zero lag. The Ultra 9 chip paired with 32GB RAM and a lightning-fast 2TB SSD makes for an unbeatable combo. It runs whisper-quiet even under load, and the thermals are well managed.
Another bonus is how sleek and space-saving the design is. It fits perfectly on my desk and keeps my setup looking clean and modern.
What impressed me just as much was the fantastic customer service—quick, helpful, and professional from start to finish. Highly recommended!
16 May 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Great service and great PC
5 May 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Geekom takes care of their customers!
Ordered the mechanical keyboard and mouse set. Unfortunately, the package arrived incomplete, but customer service was outstanding in correcting the error. Replacement has been received. I also own the A8 minicomputer. Excellent product. I've had no problems and I'm completely happy with everything! Thank you Geekom. I will order again from this company.
5 May 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
My Geekom experience
I recently purchased a Geekom A-8 mini pc online, the delivery was remarkably quick which was a great surprise. A missing element in the shipping order was dealt with immediately, a second great surprise.
The Geekom A-8 is a wonderful little pc, packed with plenty of grunt to get my video editing done and more. I'm super happy with this purchase.
The Geekom sales department were extremely helpful with the delivery and the communication in general was very thorough.
I would give Geekom a 10 out of 10 for the product and service. I am also happy to recommend this brand to others.
Thanks Geekom, nice job.
3 May 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Happy customer.
The original model I ordered was delayed. Once I made contact with customer support, they did a great job in helping me. All is resolved now. Thanks
1 May 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Exceptional Customer service
We ordered and quickly received our first Mini PC from Geekom, which appeared to be an amazing piece of equipment, given my previous limited experience of Desktop PC’s. Unfortunately, shortly after connecting and starting the mini I experienced some problems with updates failing. I am not overly computer literate and was worried about correcting the problem.
I need not have been, Peter, and the after sales team were stars. Numerous emails were exchanged and replies were always received within 24 hours. Unfortunately, even with their guidance I was unable to resolve the issue locally, due I suspect to my lack of computer literacy, but again Geekom came to the rescue and provided a replacement Mini PC.
No debate required and no postal charges for myself. The service I received can only be described as exceptional and I would happily use this company again.
29 April 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Ecellent service
Response time was excellent. Customer service was polite and eager to remedy the situation. Look forward to future purchases.
23 April 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
I purchased the GEEKOM A8 AMD Ryzen 9
I purchased the GEEKOM A8 Ryzen 9 Windows 11 Pro. I had a couple of issues after set up and the help crew at Geekom responded quickly and professionally, with a solution and easy to understand instructions, which worked perfectly. The A8 is much better than I thought it would be and runs all my software super fast. I highly recommend their product and their brilliant after sales service. Many Thanks Geekom !!
14 April 2025
Unprompted review
Reply from Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
I purchased a PC from them on the 14th…
I purchased a PC from them on the 14th of January 2025. It's now 2nd of March as I type this. I've still yet to receive the product. Their customer service is awful.
DO NOT RECOMMEND
14 January 2025
Unprompted review
Reply from Geekom
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
Are you willing to provide us with your order number? We will help you check the state of your order.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
Top pre & post sales plus tech support for newcomer to Geek PCs
A newcomer to Geek and micro PC's.
Pre & post sales queries re cost was rapidly resolved - and in my favour.
That was followed by resolution of a technical query with careful attention to my need for that resolution to be rapid.
Excellent service and a great product. Convenient in size, not lacking any required connections and ridiculously simple means of disk expansion. (No idea what I will do with an extra terabyte at the moment. )
Quite convinced that I should continue with Geekom the future.
Nick
9 November 2024
Unprompted review
XT11 to XT13
I initially purchased a XT11 i7 but it failed after a few weeks as it was a run out model I paided an extra $250 to get a XT13. There was a problem with Wake on Lan it was fixed. Everything I do working as expected. The only niggle is the slow response from support - they should create a support site.
10 December 2024
Unprompted review
Completed my first purchase from Geekom…
Completed my first purchase from Geekom and I am based in Australia. I must say that the the delivery was was fast and best thing was I got informed along the way.
The setup was easy with Windows already installed and a normal windows setup was the process. Added a number of software so far with no issues in use!!!
9 December 2024
Unprompted review
Great Little PC, Horrible Buying Experience!
This was a difficult and stressful purchase. As a first-time customer I was offered a voucher code for $20 off. When I applied the code at the ckeckout, it was accepted but the discount appeared as $0. So, no discount! Next, I tried to pay with Google Pay but an error message said "something has gone wrong". The message was not specific so I didn't know what the problem was. I tried Google Pay again with another payment card but the result was the same.
I gave up and paid directly with my credit card. Next I received an email and text message from my credit card provider telling me that my card was blocked because the transaction looked suspicious. This was possibly due to the payment going to Honk Kong, rather than being processed in Australia. At this point I wondered if the whole GEEKOM.AU website was a scam.
I contacted my credit card provider and authorised the payment, but later discovered that they had charged me an international transaction fee, which I wasn't expecting.
I received an email confirming my purchase, explaining that a further email would be sent once processing was complete. I received that email the following day and it contained a tracking number and a link to track my shipment. The tracking number was not recognised on the tracking website! I was left wondering where my parcel was.
A couple of days later my mini PC was delivered and I am delighted with it.
In summary:
* No discount
* A payment method that wouldn't work
* Dubious website with AU domain, apparently operated from HK
* I had to deal with my credit card provider (never any fun!)
* Promised parcel tracking didn't work
* An excellent PC is delivered promptly, and is worth the buying hassle
I would have preferred to buy my GEEKOM PC from a retail store, or online from a retailer with a good reputation. Having said that, I am now confident in buying from geekom.au. I highly recommend the GEEKOM A8.
29 July 2024
Unprompted review
Reply from Geekom
Thank you for your detailed feedback! We’re delighted that you’re enjoying the GEEKOM A8 and found it to be a high-quality PC worth the effort. We truly appreciate your patience and understanding as we work to ensure a smooth experience for every customer.
We strive to improve our services based on feedback like yours. Regarding discounts and payment options, we’re continually working to expand our options and make the process easier for our customers. We understand the importance of transparency, so we’re committed to making tracking information as reliable as possible.
We’re honored that, despite the initial concerns, you now feel confident recommending us. Should you need any assistance in the future, our support team is here to help. Thank you again for choosing GEEKOM!
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