Generator Warehouse logo
Visit website

Generator Warehouse Reviews 95

•
TrustScore 4.5 out of 5

4.7

Generator Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and efficient delivery. Many people appreciate the helpful and knowledgeable staff, along with the smooth ordering process. The quick communication and prompt delivery are consistently praised, often exceeding expectations. However, some customers experienced minor issues with delivery, such as delayed arrival or damaged goods during transit. Despite these occasional setbacks, people generally found the company to be conscientious, professional, and reliable, with issues being resolved quickly and efficiently.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and prompt... See more

Service

Customers had positive experiences with service. Many reviewers found the service to be excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service. All my questions about the generator were answered in a friendly and professional manner by Michaela. Free next day delivery was available but they delivered a day later... See more

Rated 5 out of 5 stars

Our communications and the help and service we received from this company were excellent. The item we purchased was exactly as described and was extremely well packaged. However, the two hour deliver... See more

Rated 5 out of 5 stars

Really easy ordering system ,I called before hand and found the staff to be very helpful and new their stuff, Delivered on time and the equipment is amazing 🤩

Rated 5 out of 5 stars

Fantastic service and delivery. Everything was delivered next day. Great customer service too as my questions were answered within minutes of asking.

Company details

  1. #2 of 3 best companies in Generator Shop

Written by the company

At Generator Warehouse, our goal is to provide you with the tools to make an informed choice about your home or business generator, as well as the finest and most comprehensive generator selection available on the market for all categories of generator. We’ll answer all your questions so that you’ll feel confident about the equipment we recommend. You’ll also like knowing that the price you pay will be at or below market rate. What’s more, if something goes wrong or if you are not satisfied with your generator, you won’t be left in the lurch – our team will do our best to help you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very smooth and simple transaction…

Very smooth and simple transaction though the web shop and great communication from Generator Warehouse ensuring delivery was equally smooth.
I would thoroughly recommend Generator warehouse.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

My second purchase from Michaela and the team at GW. Despite my best efforts with my last purchase to complicate matters, payment and delivery were incredibly smooth.
I highly recommended this customer focused company with their professional service and wide range of products.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Super helpful and fixed my Honda…

Super helpful and fixed my Honda generator without any issues whatsoever.
Fully communicated throughout the process and even shipped back to me (as needed for a camping trip) on a pre-midday service!
Will have no issues recommending to friends and family.

22 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look