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Rated 1 out of 5 stars

Attempted to initiate a health coach and the web page said "coaching is not offered outside of the U.S." Sent a request for assistance with no response. Reached out a 2nd time with no response. Testi... See more

Rated 5 out of 5 stars

I really am loving GenoPalate ! The insights are super helpful in navigating an ever changing and sometimes trendy dietary landscape. Wild to find out there are some oils better for me than others and... See more

Rated 5 out of 5 stars

I found GenoPalate through and ad on social media. Thought it couldnt hurt. I easily submitted my dna test and within about 3 days I had my personalized report. Some of the vitamins I am weaker alig... See more

Company replied

Rated 1 out of 5 stars

Customer service is awful not only am I not understood but also have wait forever to get any response

Company details

  1. Fitness and nutrition

Written by the company

GenoPalate is a data-driven personalized nutrition company. Our mission is to empower you to achieve optimal health and prevent chronic disease.


Contact info

3.3

Average

TrustScore 3.5 out of 5

361 reviews

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1-star

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don’t waste your money!!!!

I would give this company a zero, but obviously that’s not an option. I uploaded my data from 23AndMe and all they did was reiterate what I already knew. They tell you to eat fruits, veggies, protein and healthy fat. Wow, as if the entire human population isn’t aware of that! Oh, they also tell you what extremely general vitamins and minerals to consume. Extremely unhelpful AND they won’t refund your money since they believe how transparent they are I what little information they actually provide.

17 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Leslee,

We apologize for your disappointment with your GenoPalate results. Thanks for providing us with your feedback. We sincerely appreciate it and have shared it with our team.

Sincerely,
The GenoPalate® Team

Rated 1 out of 5 stars

Absolutely useless

Absolutely useless! They gave me no specific (eat this or eat that in any specific way) - mine and my friend's were so identical we laughed for an hour. We felt like suckers for buying this product. I doubt that they will even post this review, as I am sure they cull their feedback to swing favorably to them. Oh, and BASICALLY, THE WHOLE PURPOSE IS TO SELL YOU THEIR SUPPLEMENT PRODUCTS!!!!

15 December 2020
Unprompted review
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Reply from GenoPalate

Hi Julie,

We apologize for your disappointment with your GenoPalate results. Thanks for providing us with your feedback. We sincerely appreciate it and have shared it with our team.

If you have any specific questions or concerns, please email us at hello@genopalate.com at your convenience.

Sincerely,
The GenoPalate® Team

Rated 5 out of 5 stars

Good introductory course

Overall this was a great learning course. I did have quite a few issues with the audio cutting out or freezing and I ended up missing parts here and there about every 6 minutes or so.

11 December 2020
Unprompted review
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Reply from GenoPalate

Hi Tara,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Excellent speaker and useful…

Excellent speaker and useful information. Only criticism is the connection. I was streaming the audio from my iPhone thru my Apple speaker (HomePod) and the audio would drop out for 30-60 seconds periodically.
Hope for more meetings!

11 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Jodi,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 4 out of 5 stars

Useful

Unfortunately, I had technical difficulties; could not hear the first fifteen minutes. When the sound kicked in, found the presentation to be very informative!

9 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Rasa,

We apologize for your technical difficulties. We are so glad to hear you enjoyed the presentation! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 2 out of 5 stars

This is a novelty service and not worth the cost!

Didn't address my questions in the chat function during the group presentation. Seemed to address everyone else's but mine. I have had to reach out to customer service through the website and now awaiting answers.
This is purely a novelty service and I wouldn't waste the money. Learn from my experience.

8 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Angela,

We apologize for your disappointment with your GenoPalate results. Thanks for providing us with your feedback.

Sincerely,
The GenoPalate® Team

Rated 5 out of 5 stars

The speaker was knowledgeable and very…

The speaker was knowledgeable and very easy to understand. She took us through the material at a very good pace. Not too fast or slow.

5 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi,

We are so glad to hear this! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

On my way ...

Thank you for the seminar on getting me more familiar with my GenoPalate report. Super helpful as I try and incorporate this new information in my diet.

4 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Karen,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Very detailed and helpful food report!

Thank you for very detailed personalized food report based on my genetics! Would be also good to have a sample 1-week menu with all the personalized food choices, recommended in the report.

4 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Natalya,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Overall I am very satisfied

Overall I am very satisfied.
There is always room for improvement as things evolve. I did read some reviews before purchasing.
Some favorable, some not so much, so I kind of knew what to expect about the product and customer support.

Firstly, I have to say the customer support I received was top notch! I inadvertently uploaded the wrong DNA file to an incorrect email address that I submitted during account registration. Totally my fault and blunder. Everything was sorted out via email in a timely manner.
However, there is no way for an individual to change or update their email address like you can change your password. That feature should be made available. If it was, I could have fixed my own issue.

I found some areas of my report a little confusing or contradictory.
For example under Fiber it is suggested I may benefit from a moderately high fiber intake of 14-19 grams while the suggested amount for the general public is 21-38 grams per day.
The report continues to say that ...aiming to consume the recommended DRI of 30-38 grams of fiber each day is associated with additional benefits including....
What happened to the guideline for general population of 21-38 grams?
In my mind moderately high would seem to mean at least or more than what's suggested for the general population. Or, I would do well with less than what's suggested for the general population, but should strive for at least 30-38 grams per day?
To me, that's confusing and somewhat contradictory.

Another area is under the foods section. As in other reviews, it would be nice to see more foods listed. It is a bit disappointing to only have 3-4 (or less) "Best" foods listed and 2-3 in the "Great" and "Good" categories.

People often comment about eel being listed as their #1, mine is no exception. I have eaten freshly caught eel. It's ok, but I would not seek it out at a market. In fact, I have never seen eel in the markets I shop. I have also eaten rattlesnake, freshly harvested. I have seen rattlesnake in my markets. Would it be my favorite #1? Probably not, it's expensive.

So, more foods listed in Best, Great an Good categories would definitely be a plus.

One other thing that might be useful in the app and website is a BMI / caloric / gram calculator.

3 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Lou,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your feeback.

You are also welcome to join one of our complimentary group consults if you haven't already; we talk through your results and give ideas on how to put your results into action.

If you have any further questions or concerns, please email us at hello@genopalate.com at your convenience.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Super helpful information

Super helpful information! So much insight as to what is helpful to me specifically and narrowed my focus on foods that are good for me vs. the entire world of food.

3 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Treana,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Exciting new insights!

I was really excited to find another use for my DNA results, beyond trying to figure out how I'm related to seemingly random people. GenoPalate didn't disappoint me!
It offers great insights into my personal dietary needs, along with recommendations of foods that meet my specific nutritional requirements. For example, I learned that my body doesn't convert Vitamin A from vegetables well, so I need to eat foods from animal sources which contain retinol, or take a supplement, to get enough Vitamin A.
I can start making changes to my diet right away without buying any fancy meal plans or attending any meetings. This is great for me since I'm not a joiner! I had pretty much everything I needed to eat better; I just had to boil some eggs and I was ready to start eating based on my DNA.

2 December 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Phyllis,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

GenoPalate is a heart-centered company

GenoPalate is a heart-centered company. They REALLY care about their customers. I transferred my data from another company and received my report quickly and efficiently. They followed up to be sure I understood everything and even had a zoom! I highly recommend these people.

27 November 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Rosemary,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Informative

Good opportunity to get clarification on any questions about GenoPalate

27 November 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Judy,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 1 out of 5 stars

Waste of money

The advertisement I saw said - find out what to eat to loose weight.
I did not get this information. I got crap that basically said - eat veggies. gee thanks, I couldn't figure that out on my own.
Terrible waste of money.

27 November 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Kristen,

We apologize for your disappointment with your GenoPalate results. Thanks for providing us with your feedback. We sincerely appreciate it and have shared it with our team.

Sincerely,
The GenoPalate® Team

Rated 5 out of 5 stars

So easy, why not do it.

I found GenoPalate through and ad on social media. Thought it couldnt hurt. I easily submitted my dna test and within about 3 days I had my personalized report. Some of the vitamins I am weaker aligned with what my own doctor told me. Having suggested foods has really helped redesign my diet to better suit my own nutritional needs. The weekly email has been great support and serves as a good reminder if I going off track.

25 November 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Beth,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 3 out of 5 stars

Lots of knowledge but little guidance

It's great knowing all of things about my body but more guidance is needed for me for it to be effective in my life. I had 5 recipes that came with my package but it really was partially customized. They didn't ask questions about my eating habits or what foods I even liked and just sent me a random meal list based on my dna but not in line with my personal preferences so I never used any of the recipes. I think the package should include more in the beginning to help people really get into using it before you just let us have a go of it on our own. I love the idea but it's not working for me in theory. It completely destroyed my keto lifestyle because my dna works in direct contradiction to a keep lifestyle. After it destroyed my diet it left me I'll equipped to change it or develop a new lifestyle based on genepalate recommendations. It's been months. I'm still trying to figure it out

25 November 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi,

Thank you for providing us with this feedback and taking your time to leave a review. We have passed this feedback to our team members.

You are also welcome to join one of our complimentary group consults if you haven't already; we talk through your results and give ideas on how to put your results into action.

If you have any further questions or concerns, please email us at hello@genopalate.com at your convenience.

Sincerely,
The GenoPalate® Team

Rated 4 out of 5 stars

Genoplate best food choices

I use the Genoplate best food selections.

25 November 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Angie,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Peace of mind, finally!

I’ve been looking for the right multivitamin for awhile, but with all the options, i just keep switching and I never really know if I’m making a good decision for my body or not. By using GenoPalate, i finally have peace of mind and understand what my body needs and thrives off of!

24 November 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Ashley,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

It was very easy to download my DNA…

It was very easy to download my DNA from ancestry.com to Geno Palate and I have even tried the personalized vitamins. I'm happy with my results and the messages that I get via email regarding different things to try to improve my overall health.

24 November 2020
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Lisa,

We are so glad to hear that you're enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

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