Genshin Account Reviews 

993
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 388 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the speed of delivery, often receiving their orders quickly or even instantly. People generally find the purchasing process easy, with accounts often matching descriptions and sometimes exceeding expectations in quality. However, some customers noted significant delays in response times or account delivery, occasionally waiting over 24 hours. A few also reported receiving products not as described, unusable, or with issues like being locked or containing hacks. Additionally, some reviewers found the login process confusing or encountered access errors.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction, stating they... See more

Response time

Users describe negative interactions with response times, with many reporting that customer service does not... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast... See more

Order

Customers had ambiguous experiences with order fulfillment, with some reviewers reporting that their orders... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing satisfaction with the speed and ease... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They came in under the agreed upon time. They had sold out of the original order but contacted me within an hour or so offering me a substitution that was fair. It was a good deal as well, below go... See more

Rated 4 out of 5 stars

Amazing service, although I kinda thought that at least the traveler, lisa, Kaeya, and amber would be leveled up way higher- not sure how I would defeat monsters better since its not so much ascension... See more

Rated 4 out of 5 stars

Fast, reliable, and accurate. Everything is exactly as ordered, always consistent in quality, and quick. BUT if you're not good at something like genshin, you probably shouldn't buy an account from he... See more

Rated 3 out of 5 stars

I’ve been purchasing from this website for a while, I like it. However i feel like you should post and let others know when things get sold out, although you gave me a really good deal by offering mor... See more


3.6

Average

TrustScore 3.5 out of 5

993 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(993)

403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with support given

To start with I had a bad experience with Genshin Account, as I purchased a Pokémon TCGP account that I could t access.
Upon getting in touch with costumer service, I got an email from the owner himself apologising, and trying to solve the matter which he did promptly.
Would purchase from again.

31 January 2026
Rated 1 out of 5 stars

"Legitimate" my ass

I brought an account from these people thinking they were Legit accounts. however, the account i had recieved had hacks/cheats used on the account and was clearly botted for other things. i reached out to support hoping to settle the issue but no response. so i had to get my bank involved. Wouldn't recommend id reccomend using eldorado.gg for this type of thing

31 January 2026
Unprompted review
Rated 1 out of 5 stars

man these scammer sell me an account…

man these scammer sell me an account $40 then they pull back account without 1 day. I have evidence and everything please do not buy from this site. They are scammer. Can not submit screenshot on this review. Man not even one day and lose the account.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

amazing website!!

i got my order after waiting for a few hrs, and it was exactly what i wanted!!! i've purchased from this site over 7 times and i havent had any issues ! if ur looking to buy a reroll then this is absolutely the website 4 u

31 December 2025
Rated 1 out of 5 stars

Absolutely a waste of money

Absolutely a waste of money! I received the email but the account didn’t exist. Then when I went to sent them an email to complain they never responded! So I basically wasted my money on an account that doesn’t exist. I’m completely upset and disappointed!

31 December 2025
Rated 5 out of 5 stars

Trustworthy

I was a little worried because I didn't get any notification after 10 hours but I got the account a few hours later, and it's a very good account honestly, rich in resources. And the characters I've got beside Xiao are good as well

31 December 2025

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