Received In Good Condition and been working well. However Requested on Delivery if no one was home to leave with either neighbour, but was left at front door in full view of anyone going past and sh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more
Company replied
Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more
Company replied
My order was confirmed and dispatched very promptly. I was given contact details should I need any further information on the product I ordered. Very good service. I am impressed with this companies... See more
Company replied
Company details
- #6 of 7 best companies in Agricultural Product Wholesaler
- #2 of 2 best companies in Agricultural service
- #81 of 100 best companies in Garden
- #5 of 5 best companies in Grounds Maintenance Service
- #6 of 6 best companies in Lawn mower repair service
- #8 of 14 best companies in Plant and Machinery Hire
Written by the company
Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.
Contact info
Unit 5b, Grovebury Road, LU7 4SF, Leighton Buzzard, United Kingdom
- 01525 372062
- onlinestore@georgebrowns.co.uk
- georgebrowns.co.uk
4.4
Excellent
237 reviews
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Replied to 66% of negative reviews
Typically replies within 1 week
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Disappointing delivery experience.
Disappointing delivery experience.
The parcel was eventually found, but it took me 4 days to locate it, causing unnecessary stress, frustration, and a significant waste of my precious time.
FedEx used a contractor who was clearly not properly trained: no delivery photograph was taken, and the parcel was not signed for by me.
However, this situation would most likely never have happened if the seller had actually passed on the delivery instructions I provided when placing the order. Instructions are there for a reason — to ensure the parcel reaches the customer correctly and that the customer has a satisfactory experience.
I appreciate that the company sends thousands of parcels, but that is not an excuse for failing to communicate a customer’s delivery instructions. Attention to detail and conscientious service matter, especially when problems arise.
Unfortunately, this experience has not given me confidence in ordering from this seller again.
28 July 2026
Unprompted review
Reply from George Browns
Thank you for your kind words :)
Reply from George Browns
Thank you for your kind words :)
No problem with delivery or…
No problem with delivery or correspondence from start to finish, using pressure washer now first class 👍
24 July 2026
Reply from George Browns
Thank you for your kind words. Enjoy your new pressure washer :)
Purchased a Stihl Hsa 26 electric hand…
Purchased a Stihl Hsa 26 electric hand held grass and hedge cutter. The stihl arrived very quickly and we protected. Very pleased with the operation of this little cutter and cannot fault George Browns on their service. Thank you
22 July 2026
Reply from George Browns
Thank you for your kind words :) We hope you enjoy your new HSA26!
Fast delivery
20 July 2026
Reply from George Browns
Thank you for your review :) We hope you enjoy your order.
Reply from George Browns
Thank you for your kind words, we hope you enjoy your order :)
Online ordering process was very easy…
Online ordering process was very easy and prompt delivery 48 hours later :-)
15 July 2026
Reply from George Browns
Thank you for your kind words :) We hope you enjoy your product.
Reply from George Browns
Thank you for your kind words. We hope you enjoy your new products :)
Received In Good Condition and been…
Received In Good Condition and been working well.
However Requested on Delivery if no one was home to leave with either neighbour, but was left at front door in full view of anyone going past and showing Stihl boxing so lucky was not stolen.
15 July 2026
Reply from George Browns
Thank you for your kind words. We hope you enjoy your new machine. Our courier partners are very good, however we do rely on them to ensure instructions are followed, and unfortunately we have no control over the individuals.
We are glad your item was received well.
Purchased my Stiga ride on lawnmower…
Purchased my Stiga ride on lawnmower from them last month, they delivered it to me within 3 days of purchasing! Brilliant service!
Thanks
25 June 2026
Unprompted review
Reply from George Browns
Thank you for your kind words. We glad you are enjoying your Sitga Ride On :)
Simple ordering process and excellent…
Simple ordering process and excellent customer service.
9 July 2026
Reply from George Browns
Thank you for your kind words :)
Good price and great delivery with a…
Good price and great delivery with a thorough run through how the mower works
10 July 2026
Reply from George Browns
Thank you for your kind words. Enjoy your new Ride On Mower :)
Always great service!
17 July 2025
Unprompted review
Reply from George Browns
Thank you for your kind words :)
Excellent service and great…
Excellent service and great prices,bought a Stihl combi tool and attachments,happy with it all
29 June 2026
Reply from George Browns
Thank you for your kind words, enjoy your new Stihl items :)
Reply from George Browns
Thank you for your kind words :)
Reply from George Browns
Thank you for your kind words :)
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