Blys Reviews 

2,089
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 395 reviews, reviewers overwhelmingly had a great experience with this company. People love the convenient booking system and genuinely appreciate how simple it is to schedule professional massages and beauty treatments directly at home. Clients frequently mention that the staff are exceptionally friendly, knowledgeable, and punctual, creating a truly relaxing and personalized session every time. However, some customers also noted frustration with scheduling errors, unexpected charges, and occasional poor service from certain providers. A few people experienced difficult situations where therapists showed up on completely wrong dates or failed to meet basic expectations during their appointments. Reviewers expressed disappointment when support teams offered no proper resolution for these unfortunate booking mishaps.

What people talk about most

Service

People report positive experiences with service, highlighting the smooth booking process and the convenience... See more

Staff

Reviewers highlight positive aspects of staff, noting that consumers frequently experience professional,... See more

User experience

Customers had positive experiences with user experience, frequently noting that the online scheduling process... See more

Booking process

Clients share satisfaction on booking process, frequently highlighting how extremely smooth and easy it is to... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the brilliant care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to use, clear and concise. Just register your details, select a date and time, the beauty/well being option you need which is all pre-priced, add any additional comments/requirements and submi... See more

Company replied

Rated 5 out of 5 stars

Jake was awesome! Our team really enjoy this little treat, and everyone spoke about how amazing, friendly and professional Jake was. We will ve definitely booking in again!

Company replied

Rated 5 out of 5 stars

My Husband and I had a great experience with Yalan. I booked her massage service as a surprise for my Husband for Father’s Day. The booking process is extremely smooth and easy and the service itself... See more

Company replied

Rated 5 out of 5 stars

Just had my first in-home massage and it was such a relaxing experience. Having my own music and candlelight really made it feel calm and personal. Leanne was wonderful—very professional, trustwo... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(2,089)

400 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday Pamper Package Booking with Juliette

We booked a pamper package with Juliette for a group of 5 friends on a weekend away.
We all thoroughly enjoyed our session and appreciate the booking system to connect with such an amazing therapist.

27 June 2026
Unprompted review
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Reply from Blys

Hi T Garv!🧡

A pamper package for a group of 5 friends on a weekend away - that sounds like an absolutely amazing time! So happy to hear you all thoroughly enjoyed your session with Juliette. She's wonderful and it's great to know the booking system made it easy to connect with her.

We'll be here whenever you're ready for your next session!

- The Blys Team ✨

Rated 5 out of 5 stars

Calming and relaxing facial

Calming and relaxing facial. Booking process is easy. Highly recommend.

28 June 2026
Unprompted review
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Reply from Blys

Calming, relaxing and easy to book - that's exactly the experience we aim to deliver every time! 🧖So happy the facial hit the mark, Blaize. We'll be here whenever you're ready for your next one ✨

The Blys Team

Rated 5 out of 5 stars

Amazing and extensive range of services…

Amazing and extensive range of services in the comfort of my own home. I love getting the massages and facials and have all been met with excellent and friendly staff

26 June 2026
Unprompted review
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Reply from Blys

Lisa, thank you so much for this - "amazing and extensive range of services" absolutely made our day!🥰 We're so glad the massages and facials have been hitting the mark, and that every provider you've booked through Blys has brought that excellent and friendly energy. That's exactly what we're here for. We'll be here whenever you're ready for your next one! ✨

Rated 5 out of 5 stars

Andresa was amazing

Andresa was amazing! This was the second time I booked with her and both times have been awesome! Highly recommend to anyone looking for a great massage! It was super relaxing but also gave the perfect amount of pressure. I will definitely be booking with her again in the future.

26 June 2026
Unprompted review
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Reply from Blys

Thank you so much for the glowing review! 🙌✨.The fact that you came back for a second session with Andresa says it all - she really is something special. "Super relaxing but also gave the perfect amount of pressure" - that balance is exactly what a great massage should feel like, and we're so glad she delivered it perfectly both times. We'll pass your kind words along to Andresa - she'll be thrilled! Whenever you're ready for round three, we'll be here. 💆‍♀️

- The Blys Team

Rated 5 out of 5 stars

Kind and good massage

Steve was kind and my loved one loved her massage.

26 June 2026
Unprompted review
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Reply from Blys

Hi, thank you so much for taking the time to leave this lovely review! 😊It's so wonderful to hear that Steve looked after your loved one with such kindness — that's exactly the experience we strive to create. We hope you both enjoy many more massages together. See you again soon!

Rated 5 out of 5 stars

It was so nice having a massage at home…

It was so nice having a massage at home - I didn’t have to deal with the stress of traveling afterwards. Also Tetyana was wonderful and it was an excellent massage.

24 June 2026
Unprompted review
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Reply from Blys

Hi Helen,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 5 out of 5 stars

Nuria arrived early and set up the room…

Nuria arrived early and set up the room with warm towels, bliss music and candles. She then put warm hands all over my tired, stressed body in such a way that i melted and melted and melted. Stress points were located and kneaded away and by the end i just wanted to sleep, sleep, sleep, i was so relaxed. I then booked a follow up massage because feeling so good had to be repeated. Thank you, Nuria!

24 June 2026
Unprompted review
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Reply from Blys

Hi Josephine,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 5 out of 5 stars

Great option for connecting clients…

Great option for connecting clients with providers! Very easy to navigate and see what’s available. The waiting for people to respond was a little unclear but once I received a response it all made sense!

21 June 2026
Unprompted review
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Reply from Blys

Hi Melissa,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 5 out of 5 stars

Blys - A Terrific Team Experience!

We loved the Blys Experience!

Booking was easy and Dan from Blys made easy.

Our therapist, Sebina was excellent. She arrived before the appointment, set up and then treated each or our staff to a blissful massage.

Everyone felt cared for and relaxed after their visit with Sebina.

I would recommend Sebina and Blys to anyone looking for a fun way to treat their team.

23 June 2026
Unprompted review
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Reply from Blys

Hi Murray,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 5 out of 5 stars

Book with Nadia R.

My provider, Nadia, was very professional! She focused on my sore areas and her hands did an amazing job. When she was finished, I felt like I was in a brandnew body. She will be my go to person moving forward.

22 June 2026
Unprompted review
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Reply from Blys

Hi Nikki,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 5 out of 5 stars

I booked a session for my mother who is…

I booked a session for my mother who is older and has special needs. Booking with Blys was easy as there was room for me to describe specifics of the experience and challenges the therapist would have. Ethan was awesome. He did a thorough evaluation, assessed where she was and challenged her to do a little more. It was fabulous experience.

12 June 2026
Unprompted review
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Reply from Blys

Hi there! 😊

What a beautiful review - thank you so much for sharing this! It's wonderful to hear that the booking process made it easy for you to share your mother's specific needs and that everything was taken care of from the start. 💛

Ethan sounds like he was absolutely the right fit - taking the time to properly assess your mum and tailor the session to her is what it's all about. So glad she had a fabulous experience!

Whenever your mum is ready for her next session, we're here to help. Thank you for trusting Blys with her care 🙏

The Blys Team

Rated 5 out of 5 stars

Sebina knew exactly what I needed

Sebina knew exactly what I needed. The massage left me feeling molten, in a good way, and her home made body scrub left my skin glowing. She is a great communicator and I've already booked my next massage with her.

20 June 2026
Unprompted review
Blys logo

Reply from Blys

Hi Joy,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 5 out of 5 stars

Providers and booking was great!

17 June 2026
Unprompted review
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Reply from Blys

Hi Ariana,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 5 out of 5 stars

Mandeep is a truly sensitive masseuse

Mandeep is a truly sensitive masseuse. After his work on my cramped traps I was able to sleep for the first time in 2 nights and woke up pain free. The booking process is totally smooth, but it's so automatic the absence of human communication about something as personal as this feels a bit weird. But definitely not a deal breaker if their people are as good as Mandeep.

15 June 2026
Unprompted review
Blys logo

Reply from Blys

Hi Mike ,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 1 out of 5 stars

Ordered a lymphatic massage for my wife…

Ordered a lymphatic massage for my wife which she had been wanting for a long time. Therapist contacted me via messages and was pushy about moving dates and times then messed it up and moved again. When she arrived asked my wife what she was expecting and said “we will not be doing that”. Proceeded to slightly rub her neck and shoulders with nothing else. Anyone that has had one of these done or looked it up even knows that is not what you paid for. Lady left and my wife felt it was all a waste of time and dealt with an attitude. Myself included but I reached out to ask and they did “look into it” but came back with they talked to the therapist and she said she did everything. Word of mouth he said she said and wrote me off really. I actually hate complaining about anything or doing this but $185 is a good bit of money and left with an attitude and slight neck/shoulder rub along with a company not backing a customer is pretty crappy.
Guess units count they made $185 once and lost a customer for life. Way of the world I guess but overall the whole thing was trash

12 June 2026
Unprompted review
Blys logo

Reply from Blys

Hi Ryan,

Thank you for taking the time to share your experience. We're sorry to hear that the service your wife received didn't meet expectations, and we understand how frustrating that must have been.

We take feedback like this seriously. We have your details on file and a member of our team will reach out to you directly to make things right.

Thank you again for your feedback.

Regards,
The Blys Team

Rated 5 out of 5 stars

Easy booking

Easy booking, great treatment

15 June 2026
Unprompted review
Blys logo

Reply from Blys

Hi ,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 4 out of 5 stars

It was lovely to be able to have a…

It was lovely to be able to have a massage in my home. It was very relaxing and cosy.

14 June 2026
Unprompted review
Blys logo

Reply from Blys

Hi Teneille,

Thanks for your feedback. Please let us know if there's anything else we can assist. We'd love to help.

Cheers!

Rated 5 out of 5 stars

It was a simple process with a good…

It was a simple process with a good professional arriving right on time.

14 June 2026
Unprompted review
Blys logo

Reply from Blys

Hi Jack,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 5 out of 5 stars

Max was awesome and did a great job

Max was awesome and did a great job. Love the site and how easy the process is.

13 June 2026
Unprompted review
Blys logo

Reply from Blys

Hi Jimmy,

Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.

Cheers! :)

Rated 4 out of 5 stars

Tiffany was great

Tiffany was great working with my father who has dementia. She really seemed to make him feel comfortable and relaxed. First time we have tried a geriatrics massage and will probably do it on a regular basis for him.

Booking with BLY was a nightmare. Was charged a surcharge when confirmed, but there was no indication on anything that the secondary date that I picked had a surcharge. I picked a date without a lightning bolt on it and then accepted the price of the normal massage. When messaging with BLY, they told me it was weekend surcharge and that I was at fault until I provided screenshots. Once that happened, another customer service took over and responded that I would receive a refund once massage was completed.

I am waiting for my $20 refund of the surcharge.

If it wasn’t for Tiffany, I would probably never use BLY again because of the debacle.

14 June 2026
Unprompted review
Blys logo

Reply from Blys

Hi KK,

Thank you for taking the time to share your feedback.

We're delighted to hear that Tiffany was able to make your father feel comfortable and relaxed during his session. It's wonderful to know that the experience was a positive one for him, and we truly appreciate your kind words about her care and professionalism.

We're also sorry to hear about the confusion regarding the surcharge and the frustration this caused during the booking process. We appreciate you bringing this to our attention and working with our support team while we reviewed the matter.

We can confirm that the surcharge refund has been processed. Your feedback is invaluable to us as we continue to improve the booking experience for our clients.

Thank you again for your patience and for giving Blys the opportunity to assist your father.

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