Luna Physical Therapy Reviews 250

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company, particularly praising the staff for their professionalism, knowledge, and empathetic approach. Customers consistently highlight the excellent service, noting the convenience of in-home therapy and the positive impact on their recovery and confidence. Many appreciate the therapists' punctuality, clear explanations, and dedication to patient well-being, making the experience enjoyable and effective. However, some people were dissatisfied with the payment and billing practices, citing unexpected charges, lack of transparency, and issues with insurance coverage. There were also concerns about being charged for services not received, and instances where therapy was denied due to refusal to provide credit card details upfront. A few other people also felt that the company's communication regarding costs was unclear, leading to confusion about the actual price per session.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers highlight positive aspects of service, particularly the convenience and effectiveness of in-home... See more

Payment

Users describe negative interactions with payment, with many reviewers expressing dissatisfaction with... See more

User experience

Consumers find the user experience to be positive, with many appreciating the new and effective exercises... See more

Price

Customers had ambiguous experiences with price, with many reporting unexpected and higher charges than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Luna physio who made 4 home visits in the 10 days after my total hip replacement was excellent. She was empathetic and positive and provided clear advice. The exercises we did together were s... See more

Company replied

Rated 5 out of 5 stars

I fell twice at home, twice on the stairs recently. My balance has been getting worse and unsteady. It was amazing after a few weeks of PT guidance I started to feel the difference in my walking an... See more

Company replied

Rated 5 out of 5 stars

I like that they email me a reminder. However, I have had several Physical Therapists over the years, and John is my favorite! He found the cause of the painful issues I have been having right away, w... See more

Company replied

Rated 5 out of 5 stars

After a very aggressive session earlier in the week, today’s session was more about recovery and capturing the gains made during the week. I’m only nine days after surgery of a full knee replacement a... See more

Company replied


Company details

  1. Physical Therapy Clinic

Written by the company

At-home physical therapy.


Contact info

4.0

Great

TrustScore 4 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

He listened to my concerns and took…

He listened to my concerns and took notes and communicated clear expectations for my physical therapy. We set realistic goals together!!

11 August 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

We wish you all the best on reaching your goals!

Rated 5 out of 5 stars

Cori is a consummate professional

Cori is a consummate professional. She understands my needs, works within the confines of my ability and is dedicated to my well being!

4 August 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for sharing your experience.

Rated 5 out of 5 stars

My PT went great

My PT went great. I would definitely use my same therapist if available again. ( Valerie Howard)

24 July 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for your review.

Rated 5 out of 5 stars

Chris is terrific!

Chris is terrific! He endeavors to understand individual needs and tailors a physical therapy program to successfully address them and get my knee back in shape. He provides excellent advice, including cautions, to promote effective recovery.

1 August 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

We are so pleased to read your review. Thank you for sharing.

Rated 1 out of 5 stars

Very inflexible basically told me on…

Very inflexible basically told me on the phone that if I have multiple issues, they are unable to help me! I work at a desk and I have for over 20 years and as such my neck hurts my shoulders and my lower back and arms, but the person I spoke to to schedule the session told me I can only pick one of those as their therapist can only help with one. While it sounded like having a therapist, come to my home would be convenient, if the therapist is unwilling to help me with the issues that I’m having, it’s not helpful at all! They also require that you get a referral before they will see you. Even after I made it clear I would pay out of pocket, they were still unwilling to help me with multiple issues! --- To make this clear since they replied about "insurance nuisances", I told them I would pay out of pocket for the first visits, that did not matter, their therapist's can only help you with pain in one area so don't bother to call them if you have multiple issues from working at a desk!

20 July 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Michelle, we're so sorry to read this. We'd love to help you with your pain! We're going to call you shortly to discuss this privately. There are some nuances regarding insurance in your case that are a little more complicated.

We can treat you! We just need to comply with your insurance requirements. But if you'd prefer to pay out of pocket, we're more than happy to accommodate that as well.

Rated 5 out of 5 stars

Swarna is great

Swarna is great. She gives me the best treatment and very she is very professional

18 July 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for your review.

Rated 5 out of 5 stars

Berg is a healer

Berg is professional, efficient, skillful, direct about
what needs to be done.

18 July 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

We are so pleased to read this. Thank you for posting.

Rated 5 out of 5 stars

My therapist knows exactly what to do…

My therapist knows exactly what to do as far as pain relief and making the therapy increase my mobility without causing a lot of pain. I feel he has advanced my progress in a timely manner.

16 July 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

We are so pleased to read of your progress. Thank you for your review.

Rated 5 out of 5 stars

Therapy session with Lisa are fun and challenging!

Lisa is my PT professional and I think she is fantastic! She always arrives on time, understands where I am in my healing process and challenges me just enough. She adds exercises each time and it keeps things interesting. I really, really like her!!

13 July 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

This is wonderful to read. Thank you for posting.

Rated 5 out of 5 stars

Awesome experience

Jeff has been absolutely fantastic. He explains everything he is doing and why in layman's term from range of motion measurements to exercises plus he is very punctual which is very important to me. Having in home therapy vs going to a facility is so convenient. Truly would recommend to all if it can work for you!

10 July 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for sharing your experience.

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