GetProtected Reviews 403

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, patient, and take the time to clearly explain everything, ensuring a thorough understanding of options. The overall service is frequently described as first-class, with consumers appreciating the efficiency and ease of the user experience. However, some customers mentioned issues with the contact process, specifically regarding information being relayed incorrectly and feeling pressured during calls. A few people also noted that despite asking for quotes to review later, they were kept on the phone for an extended period and felt that agents were pushy, offering what they thought was best rather than what was requested.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Service

Customers had positive experiences with service. Reviewers praised the helpfulness and professionalism of the... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process. Many... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Some customers appreciated being given contact details for... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldn’t be more grateful for his help. He took the time to clearly explain everything, an... See more

Company replied

Rated 5 out of 5 stars

I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was expl... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Get Protected for your life insurance policy. I had an absolutely great experience with Mr Saif Khan who went above and beyond to get my family and I protected. He was very pol... See more

Company replied

Rated 5 out of 5 stars

The lovely lady I spoke to was so nice and patient with me, unfortunately the line seemed to cut in and out when she gave me her name, but even during some pretty difficult questions she was very pati... See more

Company replied


Company details

  1. #40 of 50 best companies in Life Insurance Agency

Written by the company

GetProtected offers tailored life insurance designed to safeguard your family’s future. Providing financial security through flexible term cover, it ensures peace of mind when it matters most. Simple, trusted protection for life's uncertainties — your loved ones, always protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The advisor were very honest and…

The advisor were very honest and friendly

8 April 2026
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Reply from GetProtected

Hi Nkosana, thanks so much for your review. We’re really glad to hear you found the adviser honest and friendly, that’s exactly what we aim for. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Ben Moss


I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldn’t be more grateful for his help. He took the time to clearly explain everything, answered all my questions with patience, and made sure I fully understood my choices.

What really stood out was how he focused on finding the policy that was right for me, rather than rushing the process. His professionalism, knowledge, and genuine care made the whole experience smooth and stress-free.

I would highly recommend Ben to anyone looking for honest, reliable guidance with life insurance. He was absolutely amazing!

1 April 2026
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Reply from GetProtected

Hi Sameera, thanks so much for your review. We’re really pleased to hear Ben took the time to explain everything clearly and helped you feel confident in choosing the right policy without any pressure. It means a lot that you’d recommend him so highly. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Customer service was fantastic

Customer service was fantastic, couple with the detailed explanation of the cover, as well as the friendly approach made me feel this is the right cover for me.
I would recommend Get Protected to anyone who wants a cover of any type.

8 April 2026
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Reply from GetProtected

Hi James, thanks so much for your review. We’re really pleased to hear you received fantastic customer service and that the detailed explanations and friendly approach helped you feel confident in your cover. We really appreciate your recommendation. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Great service from Ben

Great service from Ben. Very concise and helped me through the process. Would recommend

27 March 2026
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Reply from GetProtected

Hi Jim, thanks so much for your review. We’re really glad to hear Ben provided clear and concise support and helped guide you through the process smoothly. We really appreciate your recommendation. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 4 out of 5 stars

Mrs.

Rhia was quite friendly, helpful and explained everything simply. At first I just wanted to ask questions but at the end of our conversation, I was happy to take the life insurance. Overall I was satisfied.

25 March 2026
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Reply from GetProtected

Hi Oluwafemi, thanks so much for your review. We’re really pleased to hear Rhia was friendly, helpful and explained everything clearly, and that you felt confident going ahead with your policy. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 4 out of 5 stars

Helpful. Il wait for the official documents.

Helpful customer service. I'm waiting for the official paper work.

1 April 2026
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Reply from GetProtected

Hi Mark, thanks so much for your review. We’re really glad you found the customer service helpful and we hope everything comes through smoothly with your paperwork. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Good communication and strait forward…

Good communication and strait forward no hidden costs

24 March 2026
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Reply from GetProtected

Hi Peter, thanks so much for your review. We’re really pleased to hear you found everything straightforward with clear communication and no hidden costs. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Great service and quick documentation!

Great service and quick documentation!
Highly recommended

9 May 2025
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Reply from GetProtected

Hi Sonali, thanks so much for your review. We’re really pleased to hear you received great service and that everything was handled quickly and efficiently. We really appreciate your recommendation. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

I got a call from Rhia after requesting…

I got a call from Rhia after requesting a call about life insurance she was so nice and understanding. Helped me though the entire process and was very reassuring the best part was recommending the best plan that would work best for me and my family.

30 March 2026
Unprompted review
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Reply from GetProtected

Hi Erin, thanks so much for your review. We’re really pleased to hear Rhia was so understanding and supportive throughout and helped you find the best plan for you and your family. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Amazing customer service & easy and quick to do.

I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was explaining. She thoroughly went through every detail, clearly demonstrating her knowledge in her field. Not only this, but Keah was polite and helped me out when I was unsure on any answers. I’m so glad that I connected with Keah and managed to successfully sort out my life insurance. Thank you so very much.

30 March 2026
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Reply from GetProtected

Hi Miss Jackson, thanks so much for your review. We’re really pleased to hear Keah made you feel at ease and took the time to explain everything clearly so you could confidently choose the right cover. We really appreciate you taking the time to share such kind feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 4 out of 5 stars

Just had to answer a few questions

Just had to answer a few questions. Everything was made very clear. Was informed of each step that was done

23 March 2026
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Reply from GetProtected

Hi Fiona, thanks so much for your review. We’re really pleased to hear everything was made clear and that you were kept informed throughout each step of the process. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Excellent Presentation from Get Protected

Experience was great, Connor Mundy understands customer needs and was able to tailor his presentation to my need. I appreciate him for understanding what I needed and offered me the best policy that suited my situation.

30 March 2026
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Reply from GetProtected

Hi Chidi, thanks so much for your review. We’re really pleased to hear Connor took the time to understand your needs and tailor the policy to suit your situation. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Leon was excellent at explaining…

Leon was excellent at explaining everything

30 March 2026
GetProtected logo

Reply from GetProtected

Hi Julie, thanks so much for your review. We’re really pleased to hear Leon explained everything clearly and made the process easy to understand. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars
GetProtected logo

Reply from GetProtected

Hi Matilda, thanks so much for your review. We’re really glad to hear everything was explained clearly for you. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 4 out of 5 stars

Really easy to deal with

Really easy to deal with, staff were very knowledgeable and helpful

26 March 2026
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Reply from GetProtected

Hi Phil, thanks so much for your review. We’re really pleased to hear you found the team easy to deal with and knowledgeable and helpful throughout. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Very good information and polite

Very good information and polite

25 March 2026
GetProtected logo

Reply from GetProtected

Hi James, thank you for your lovely review. We’re really pleased to hear you found the information clear and the service polite, that’s exactly what we aim for.

Rated 5 out of 5 stars

Very friendly

Very friendly, quick and helpful

24 March 2026
GetProtected logo

Reply from GetProtected

Hi there, thank you for your review. We’re glad to hear you found the team friendly, quick and helpful, we really appreciate your feedback.

Rated 5 out of 5 stars

This company is very good I'm already…

This company is very good I'm already with this company not expensive but is quite actually good package

9 February 2026
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Reply from GetProtected

Hi Joanna, thank you for your lovely review. It’s great to hear you’re happy with your cover and that you feel it offers good value, that means a lot to us.

Rated 5 out of 5 stars

friendly service

23 March 2026
GetProtected logo

Reply from GetProtected

Hi Lesley, thank you for your review. We’re really pleased to hear you found the service friendly, we appreciate you taking the time to share this.

Rated 5 out of 5 stars

I enquired about life insurance and…

I enquired about life insurance and received a phone call from Godwin, he was an absolute pleasure to chat with and deal with all the questions and paperwork. He was a stand up guy and really knew his stuff, I felt confident that I was being dealt with properly.

23 March 2026
GetProtected logo

Reply from GetProtected

Hi Darren, thank you for your lovely review. We’re really pleased to hear Godwin looked after you so well and made the whole process clear and reassuring, we’ll be sure to pass this on to him.

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