Giftbox Boutique Reviews 

14,290
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,971 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally beautiful packaging, the diverse and delicious product selection, and the wonderfully smooth online ordering process. Many people note that great care is put into every custom gift box, making it exceptionally simple to send memorable presents for various special occasions. Reviewers often point out that the shipping service is reliable and fast, even when sending items across different regions. However, some people mentioned issues with delivery timing, noting that parcels occasionally arrived a few days later than expected or missed specific requested dates.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly, look modern, and feature... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt and timely arrivals that make... See more

Order

People report positive experiences with order, highlighting the website as very easy to navigate and simple... See more

Service

Customers consistently note positive experiences with service, frequently praising prompt delivery and... See more

Quality

Reviewers express strong satisfaction regarding quality, frequently praising the beautiful modern... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Snack Attack along with the Chocolate Bundle add-on for my mum's birthday and I couldn't be happier with the service. The gift arrived right on time, which made coordinating her special... See more

Company replied

Rated 5 out of 5 stars

Giftbox Boutique put together an amazing gluten free giftbox which was well received. It brought so much joy… even the packaging around the beautifully packaged gift box was delightful to the receiver... See more

Company replied

Rated 5 out of 5 stars

Giftbox Boutique's website was easy to use and provided some nice swap-outs/upgrades for the wine, along with other packaging choices. The Giftbox was delivered promptly and the recipient loved it. We... See more

Company replied

Rated 5 out of 5 stars

The online ordering is easy to use. You can add a message, pick a card, ribbon, box and if you wish to add a beverage that option is there as well. I have used Giftbox Boutique a few times and the fee... See more

Company replied


Company details

  1. Corporate gift supplier
  2. Confectionery
  3. Food products supplier
  4. Gift basket shop
  5. Sweet shop
  6. Wine shop

Written by the company

Giftbox Boutique offer a range of gift baskets & hampers, sure to make a real impression. Our award-winning gifts are stunningly presented and delivered to their door!

Giftbox Boutique

Written by the company

Happiness Delivered
Giftbox Boutique offers modern gift baskets for all occasions. Thoughtful, affordable gifts we call everyday luxury. From our stylish packaging, to the unforgettable goodies within - we take care of every detail so you don't have to.

Great Service and Speedy Delivery!

Packed in a matte black gift box with a beautiful ribbon.

A memorable gift should start from the outside, setting the scene for all the goodness within! From the packaging and presentation, to the products inside, we believe a gift should evoke a happy-dance from your recipient.

Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(14,290)

1,971 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience

I used this company as I have had issues before sending from the uk to New Zealand so I decided to use a Nz company. The box that has been delivered is fabulous my friend loves it. It is well packaged and full of goodies! I’m so happy I will use the company again. Thank you

31 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you decided to give us a try, especially after having trouble sending gifts from the UK to New Zealand in the past. It’s great to hear your friend loved the box and that everything arrived safely and well packaged.

We’d love to have you shop with us again. Thanks so much for choosing Giftbox Boutique.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Great service and a good selection of…

Great service and a good selection of gift items. Each gift box is beautifully presented. I have purchased Gift Box for both personal gifts and corporate gifts. Extremely reliable.

30 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review and for your continued support. We’re delighted to hear you’ve enjoyed our selection and the presentation of our gift boxes, and it means so much to know you trust us for both your personal and corporate gifting.

We truly appreciate you choosing Giftbox Boutique and are so pleased to be a reliable part of your gifting.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Awesome products

Awesome products, special Service, amazing delivery in seriously quick time, brilliant all around.

24 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your fantastic review. We’re thrilled to hear you loved the products, service and speedy delivery. It’s wonderful to know you had such a positive experience from start to finish.

Thank you for choosing Giftbox Boutique. We truly appreciate your support and kind words.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

good customer service

31 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so pleased to hear you enjoyed our customer service. We always aim to make every experience easy, friendly and enjoyable.

Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

This was for my granddaughter’s…

This was for my granddaughter’s birthday and she loved it

23 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so pleased to hear your granddaughter loved her gift and that we could be a small part of her special birthday celebration. We hope she enjoyed every little treat in her gift box.

Thank you for choosing Giftbox Boutique.

Kind regards,
Georgia-Ellen

Rated 4 out of 5 stars

Great as usual, but

Great as usual, although when I requested delivery on the Friday, I expected it to be on the Friday and not before.

30 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you for your review.
We’re pleased to hear that everything was great as usual. We’re sorry, however, that your gift arrived earlier than the Friday delivery date you had requested. The date selected at checkout is a preferred delivery date rather than a guaranteed delivery date. While we do our best to align deliveries with preferred dates, couriers can occasionally deliver ahead of schedule once the parcel is in their network.
For this order, we aimed to dispatch it so that it would arrive as close to, but not after, your requested Friday date. We also placed a “Please Don’t Open Me” sticker on the parcel to help ensure it was not opened before the intended date.
We understand that timing is important when sending a gift, and we appreciate you taking the time to share your review.

Warm regards,
Hine

Rated 4 out of 5 stars

The gift was delivered on time

The gift was delivered on time. Thank you so much.

23 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your review. We’re pleased to hear your gift was delivered on time and that everything went smoothly. We truly appreciate you choosing Giftbox Boutique.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Good selection

Good selection, delivered on time for Father’s Day, great service

30 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear you enjoyed the selection and that your gift arrived right on time for Father’s Day. It’s wonderful to know you were happy with the service too.

Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Great options & quick delivery!

I’ve used Giftbox Boutique on many occasions now for client settlement gifts. The gift boxes are filled with useful items and always packaged beautifully. Their delivery is fast!

28 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your continued support. We’re delighted to hear that our gift boxes have been a trusted choice for your client settlement gifts. It means a lot to know you love the selection, presentation, and fast delivery. We truly appreciate you choosing Giftbox Boutique time and time again.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Areived ahead of time

Areived ahead of time. Beautifully wrapped and was loved by the recipient. Easy to order and customise

21 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so pleased to hear your gift arrived ahead of time, was beautifully wrapped, and was loved by the recipient. We’re also glad you found the ordering and customisation process easy. It was a pleasure to create your gift, and we truly appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Delighted!

The person I sent my gift box to was absolutely delighted with it! It arrived when it said it would, contained what it said it would, and the quality was top class. Thank you Giftbox Boutique!

28 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear that the recipient was absolutely thrilled with their gift box. It’s wonderful to know that everything arrived on time, just as expected, and that you were happy with the quality. We truly appreciate you choosing Giftbox Boutique and taking the time to share your experience.

Kind regards,
Georgia-Ellen

Rated 4 out of 5 stars

Very good

Very good. However, 2 gifts delivered (one was a plant) and they arrived separately rather than together

27 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you for your review.
We’re pleased to hear that you were happy with your gifts overall.
We’re sorry there seems to have been some confusion regarding the two gifts arriving separately. As noted on our website under delivery, the plant ships separately from our gift boxes, so when ordered together, the recipient will receive two separate deliveries.
We understand it can be disappointing when gifts intended for the same occasion don’t arrive together, and we appreciate you taking the time to share your review.

Warm regards,
Hine

Rated 5 out of 5 stars

Easy process and my friend absolutely…

Easy process and my friend absolutely loved her box of goodies

21 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so pleased to hear you found the ordering process easy and that your friend absolutely loved her box of goodies. We hope it brought a little extra joy to her day. Thank you for choosing Giftbox Boutique.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Absolutely thrilled with my Giftbox

Absolutely thrilled with my Giftbox! The packaging was so luxe - and I’ve since sent one to a co-worker, and one to my dad for Father’s Day. Thanks team!

20 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re absolutely thrilled to hear you loved your Giftbox and the luxe packaging. It’s extra special to know you’ve since chosen Giftbox Boutique for your co-worker and your dad for Father’s Day too. We truly appreciate your support and love being part of those thoughtful gifting moments.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Being able to ring and talk to a real…

Being able to ring and talk to a real person versus virtual or having to book on the internet is an absolute PLUS for me. And the super lady I spoke to was incredibly helpful, kind and very nice. You've got a new customer I can tell you that as at Christmas I have to order about 10 gift baskets to be sent to our board - so there's good income there for you because of your help and friendliness.

27 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for taking the time to leave such a thoughtful review. We’re so pleased to hear that you appreciated being able to speak with someone directly and that you felt so well looked after. We believe great customer service should always feel personal, and your kind words mean a lot to our team.

We’re delighted to have you as a new customer and look forward to helping you with all those Christmas gifts. We’ll be here whenever you’re ready.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Father’s Day gift

Very easy to order and love that you can add extra goodies to the box

27 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so glad you found the ordering process easy and enjoyed being able to add those extra goodies to your box. We love giving our customers the flexibility to make each gift feel a little more personal and special.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Great packaging and well-presented

Great packaging and well-presented, with quality products and plenty to choose from. The gift cards are written in a beautiful font; my customers think it's my writing. Also, prompt delivery

16 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear you love the presentation, packaging and quality of our products. We especially love hearing that your customers think the beautiful gift card messages are written by you — we’ll happily take that as a compliment!

We’re so pleased that you’ve found plenty to choose from and that our prompt delivery has made gifting even easier. Thank you for choosing Giftbox Boutique and for trusting us to help make your customer gifts extra special.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Good fast service

Good fast service. I ordered this for my friend in NZ from Australia. Arrived in time. Parcel was great. She loved it

20 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you for your lovely review.

We’re delighted to hear that you received great service and that your order arrived in time for your friend. It’s wonderful to know that the parcel was great and, most importantly, that she loved her gift.

We truly appreciate you taking the time to share your review and hope to help you again in the future.

Warm regards,
Georgia-Ellen

Rated 5 out of 5 stars

As always a fantastic gift box with…

As always a fantastic gift box with engraved chopping board. Amazingly fast delivery. Can't fault Giftbox Boutique at all. Highly impressed.

26 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re thrilled to hear that you loved your gift box and engraved chopping board, and that our speedy delivery impressed you too. It means so much to know you continue to have such a great experience with us.

Thank you for your continued support and for choosing Giftbox Boutique. We truly appreciate it.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Lovely presentation

Great range, good value for money and lovely presentation

19 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so pleased to hear you enjoyed our range, found our gift boxes great value for money, and loved the presentation. We put a lot of care into creating gifts that feel special from the moment they arrive.

Thank you for choosing Giftbox Boutique. We truly appreciate your support.

Kind regards,
Georgia-Ellen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look