I placed an order two hours ago and still haven’t even received a confirmation email. Order number 3146559. I am very concerned that I have been scammed
Company replied
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Review summary
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Reviews shaping this summary
Update: Customer service have now rectified the issue after responding to my initial review and expediting the issue. I ordered 5 gift cards of $250 each 5 days ago and my recipients still have... See more
Company replied
Order 2974422. Ordered some plastic business cards two weeks ago under the promise they would give a 1 business day delivery. Until this date, absolutely no updates and their customer service has been... See more
Company replied
Realised I needed a gift card so went to the Gift Card Store and ordered a card on June 1st. Received confirmation the same day then nothing. Their site said it would be dispatched in 2-3 worki... See more
Company replied
Company details
Written by the company
Gift cards are Australia’s favourite gifts! With GiftCardStore you can give the give you know they will love...they can buy whatever, from whomever, whenever. No unwanted gifts. GiftCardStore launched Australia’s first prepaid cards in 2006 and we are recognised as Australia’s leading provider of gift cards.
Contact info
Sydney , Australia
- contactus@giftcardstore.com.au
- giftcardstore.com.au
2.0
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gift Card Store
Thank you for the feedback Melissa! We really appreciate it.
Best wishes,
Gift Card Store
Easiest way to send money gift overseas.
24 June 2023
Reply from Gift Card Store
Thank you for the feedback! We really appreciate it.
Best wishes,
Gift Card Store
Can trust, took a day
Ordered befpre 1pm came next day around 3pm definitely works and have some quality safety measures, this is a safe site
26 June 2023
Reply from Gift Card Store
Thank you for the feedback Louie! We really appreciate it.
Best wishes,
Gift Card Store
Quick and super easy
Quick and super easy. I have purchased these multiple times now. My son who is a golf fanatic prefers these to gift cards to his favourite golf store as they are more flexible. If I had to nit pick I'd like to see more selections for the digital gift card designs.
22 June 2023
Reply from Gift Card Store
Thank you for the feedback Bec! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Joy! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Daanny! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Daxa! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Hi Chris
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
The additional costs for 'handling' an…
The additional costs for 'handling' an online gift card is ridiculous. Will not be recommending this service.
20 June 2023
Reply from Gift Card Store
Hi Carol, thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Easy to order & greatly appreciated.
Easy to order & greatly appreciated by the recipient.
12 June 2023
Reply from Gift Card Store
Thank you for the feedback Alison! We really appreciate it.
Best wishes,
Gift Card Store
Worst experience ever
Worst experience ever. Don't touch these gift cards with a barge poll. No sign of the gift card, no one answers or returns call or emails, and no refund.
27 February 2023
Reply from Gift Card Store
Hi Dominic, thank you for your feedback,
Your order was completed and dispatched on 27/02/2023. We are so sorry to hear your gift cards have not reached you. Please could you send us further information to contactus@giftcardstore.com.au for us to investigate this for you?
Thank you in advance,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Jan! We really appreciate it.
Best wishes,
Gift Card Store
I use gift card store to send birthday…
I use gift card store to send birthday & holiday gifts to my son in Australia. I live in the US and find it difficult & expensive to ship gifts.
20 June 2023
Reply from Gift Card Store
Thank you for the feedback Bridget! We really appreciate it.
Best wishes,
Gift Card Store
Transaction didn't go through and money…
Transaction didn't go through and money has not been returned to my account
14 June 2023
Reply from Gift Card Store
Hi Mickey
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Best gift card online shop
Easy to use website. Great choice
I am a return customer as it is also a very quick turnaround. Very reliable. Always very happy with their great service
Many thanks
18 June 2023
Reply from Gift Card Store
Thank you for the feedback Robin! We really appreciate it.
Best wishes,
Gift Card Store
Fast online "delivery".
17 June 2023
Reply from Gift Card Store
Thank you for the feedback Alex! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Hi Tom
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
I have sent 2 emails urgently…
I have sent 2 emails urgently requesting help & no one has called me. There was no option to leave a voicemail message either. Order 2518983.
18 June 2023
Reply from Gift Card Store
Hi Selvi,
Your case has been escalated to the team manager that will get in contact with you.
Kindest Regards,
Gift Card Store
Generally good with a few wrinkles
I sent a query about where the freeform text would go, but I received no reply. After a few days I went ahead with the order, which is not friendly for overseas customers - the website insists on an Australian-style phone number, and wouldn't let me enter an international style UK number. So I just entered random numbers :) Entering the Oz address wasn't too difficult - this can often be a nightmare for overseas customers.
The product arrived earlier than expected - very quickly in fact - and my mum was more than happy with it
25 May 2023
Unprompted review
Reply from Gift Card Store
Thank you for the feedback John! We really appreciate it.
Best wishes,
Gift Card Store
Easy user friendly site
Easy user friendly site. I will be a return customers. Gift giving made easy.
16 June 2023
Reply from Gift Card Store
Thank you for the feedback Jen! We really appreciate it.
Best wishes,
Gift Card Store
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