I placed an order two hours ago and still haven’t even received a confirmation email. Order number 3146559. I am very concerned that I have been scammed
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update: Customer service have now rectified the issue after responding to my initial review and expediting the issue. I ordered 5 gift cards of $250 each 5 days ago and my recipients still have... See more
Company replied
Order 2974422. Ordered some plastic business cards two weeks ago under the promise they would give a 1 business day delivery. Until this date, absolutely no updates and their customer service has been... See more
Company replied
Realised I needed a gift card so went to the Gift Card Store and ordered a card on June 1st. Received confirmation the same day then nothing. Their site said it would be dispatched in 2-3 worki... See more
Company replied
Company details
Written by the company
Gift cards are Australia’s favourite gifts! With GiftCardStore you can give the give you know they will love...they can buy whatever, from whomever, whenever. No unwanted gifts. GiftCardStore launched Australia’s first prepaid cards in 2006 and we are recognised as Australia’s leading provider of gift cards.
Contact info
Sydney , Australia
- contactus@giftcardstore.com.au
- giftcardstore.com.au
2.0
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m able to send a gift card last…
I’m able to send a gift card last minute so it’s a great site to purchase from.
14 July 2023
Reply from Gift Card Store
Thank you for the feedback Julie! We really appreciate it.
Best wishes,
Gift Card Store
Easy to buy and send
13 July 2023
Reply from Gift Card Store
Thank you for the feedback Vivienne! We really appreciate it.
Best wishes,
Gift Card Store
Easy pròcess
12 July 2023
Reply from Gift Card Store
Thank you for the feedback Matt! We really appreciate it.
Best wishes,
Gift Card Store
Recipients aren't getting verification email so unable to login
Recipients aren't getting the verification code (delivered by email) that they need to login and use the virtual mastercards. When I contact giftcardstore they tell me it is a work firewall or spam/junk mail issue which it is not as recipients are checking junk folders and these are being sent to personal not work email addresses.
12 July 2023
Reply from Gift Card Store
Hi Julie,
Thank you for your review, we appreciate it and it makes us improve.
Kindest Regards,
Gift Card Store team
Love
Love, love, love this website. Being located in the US it’s very easy to buy gift cards for family and friends in Australia. The conversion from AU dollars to US dollars doesn’t hurt either!
11 July 2023
Reply from Gift Card Store
Thank you for the feedback Mark! We really appreciate it.
Best wishes,
Gift Card Store
My order never when through however I…I received an email saying "We regret to advise your order was not processed as it failed a security check. Please note, as your order has not been processed, no
My order never when through however I have been charged. Currently waiting for funds to be returned. I received an email saying the order could not go throuh
9 July 2023
Reply from Gift Card Store
Hi Maria,
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback David.
Best wishes,
Gift Card Store
The card didn't get through and I can't…
The card didn't get through and I can't even login my account.
9 July 2023
Reply from Gift Card Store
Hi Sean,
Thank you for your review, we appreciate it and it makes us improve. You can contact our support team at contactus@giftcardstore.com.au.
Kindest Regards,
Gift Card Store team
I found the process slow
I found the process of buying the digital card was slow. It wasn't clear that I couldn't design my own card for a digital gift card. Therefore I ended up doing the process twice as I didn't realise until I got to the delivery page. I then had to input all the details again. Perhaps it was my stupidity! 😀
5 July 2023
Reply from Gift Card Store
Thank you for the feedback! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Zanna! We really appreciate it.
Best wishes,
Gift Card Store
Easy to use and convenient
Easy to use and convenient. Would be nice if you could put any amount on the card.
6 July 2023
Reply from Gift Card Store
Thank you for the feedback Sharon! We really appreciate it.
Best wishes,
Gift Card Store
The website is extremely poor in…
The website is extremely poor in quality. I had to buy five gift cards individually, one at a time. Each time, I had to go through the entire purchasing process, make the payment, and then start all over again from the beginning. I gave up on the last one, so I only managed to obtain four. This task, intended for my work, turned out to be a colossal waste of time. Furthermore, the available card layouts are severely limited. When I searched for an email delivery option, I was dismayed to find that there wasn't even a congratulatory choice. The card designs are in dire need of improvement. Lastly, I don't receive any notification regarding whether the recipient has received or opened the gift card; I'm only informed that it has been sent. How am I supposed to know if they received it and it didn't end up in the spam folder? Would I have to reach out to them after all that effort and potentially ruin the surprise? There are numerous areas that require substantial improvement. I appreciate your willingness to gather feedback.
Thank you!
3 July 2023
Reply from Gift Card Store
Hi, thank you for your review, we really appreciate it. We are sorry to hear you had a frustrating experience. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Difficult site to use
Difficult site to use, couldn't buy multiple cards at once and help phone number asks you to email. Poor customer service
2 July 2023
Reply from Gift Card Store
Hi, thank you for your review, we really appreciate it. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Reply from Gift Card Store
Hi Kang
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
So easy to use.
So easy to use.. no hassle & it was received within the time frame.. will definitely use again
1 July 2023
Reply from Gift Card Store
Thank you for the feedback Ann! We really appreciate it.
Best wishes,
Gift Card Store
Not received
I would give zero stars to be honest purchased 3 days ago, tried calling and keeps telling us have to email cause the number is bogus noone answers phones, and noons responds to emails. $250 digital card and not received. Don't deserve any starts at all. Gift card now received thank you
1 July 2023
Reply from Gift Card Store
Hi Melissa,
We are so sorry to hear your gift cards have not reached you.
Please could you send us further information to contactus@giftcardstore.com.au for us to investigate this for you?
Best Regards,
Gift Card Store
The person cannot unlock the gift card !
29 June 2023
Reply from Gift Card Store
Hi Mariene
We’re sorry to hear about your challenges in activating your gift card.
Please could you send us an email to contactus@giftcardstore.com.au with further information so we can assist you with this?
Thanks in advance,
Gift Card Store
Was only able to purchase one card at a…
Was only able to purchase one card at a time - ideally would like to buy more in a single transaction and have more Visa options
28 June 2023
Reply from Gift Card Store
Thank you for the feedback! We really appreciate it.
Best wishes,
Gift Card Store
Didn't let me pay through a buy now pay…
Didn't let me pay through a buy now pay later option. I will not choose to buy from this company again as there are many many companies that allow me to do that.
27 June 2023
Reply from Gift Card Store
Hi, thank you for your review, we really appreciate it. We are sorry to hear you had a displeasing experience. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Wouldn't recommend this company.
First time using this website, purchase went through then was cancelled by the company, was informed that money was refunded, however still waiting for the refund to be processed. Won't be using this company again. What should have been a straight forward purchase, has been drawn out into a week long process.
27 June 2023
Reply from Gift Card Store
Hi
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
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