I placed an order two hours ago and still haven’t even received a confirmation email. Order number 3146559. I am very concerned that I have been scammed
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Review summary
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Update: Customer service have now rectified the issue after responding to my initial review and expediting the issue. I ordered 5 gift cards of $250 each 5 days ago and my recipients still have... See more
Company replied
Order 2974422. Ordered some plastic business cards two weeks ago under the promise they would give a 1 business day delivery. Until this date, absolutely no updates and their customer service has been... See more
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Realised I needed a gift card so went to the Gift Card Store and ordered a card on June 1st. Received confirmation the same day then nothing. Their site said it would be dispatched in 2-3 worki... See more
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Company details
Written by the company
Gift cards are Australia’s favourite gifts! With GiftCardStore you can give the give you know they will love...they can buy whatever, from whomever, whenever. No unwanted gifts. GiftCardStore launched Australia’s first prepaid cards in 2006 and we are recognised as Australia’s leading provider of gift cards.
Contact info
Sydney , Australia
- contactus@giftcardstore.com.au
- giftcardstore.com.au
2.0
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Do not recommend Gift Card Store
Bought a digital card for my mum. Digital card arrived via email and mum activated card per instructions. She has tried to use the card multiple times to purchase items online at various Australian online shops but the card constantly gets rejected. Been emailing “support” for days and days on end with no useful response or simply no response at all. 1300 number never gets answered. Feels very much like this company has taken my money with no intention of giving us a working Mastercard in return. What a complete disappointment when the card was intended as a gift. Do not give this company your money. I’m now going to make a complaint to Consumer Affairs.
6 September 2023
Unprompted review
Reply from Gift Card Store
Hi Rob,
We're sorry to hear you've experienced challenges when using your gift card. Please could you send us an email to contactus@giftcardstore.com.au for us to assist you with this?
Thank you in advance,
Gift Card Store
Please read this before purchasing a card.
After I wasted my money on the card and none of my purchases working, they finally responded back to my support emails. They said the card doesn't work for deposits, US or UK websites, subscriptions, external payment processors, or basically anything. They specified none of this info until after contacting them at least 20 times. Such a scam lmfao.
22 August 2023
Unprompted review
Reply from Gift Card Store
Hi thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Very pleased to receive my gift card…
Very pleased to receive my gift card .. excellent service 👏 always recommend...now to treat my mum 😀 👍
12 August 2023
Reply from Gift Card Store
Thank you for the feedback Susan! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Hi Mandy,
Thank you for your feedback, we appreciate it.
We have had a look and your order has been dispatched today.
Best Regards,
Gift Card Store team
Reply from Gift Card Store
Hi Darcy
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Still haven’t received my order(E-gift…
Still haven’t received my order(E-gift card) it’s been a week
8 August 2023
Reply from Gift Card Store
Hi Eakvixay,
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Super easy and great result!
I ordered a personalised gift card and it couldn't be easier. Just dragged my photo onto screen and positioned it and saw what the gift card would look like. Super happy with the result!
14 August 2023
Reply from Gift Card Store
Thank you for the feedback Rachel! We really appreciate it.
Best wishes,
Gift Card Store
3 methods of payment all refused
3 methods of payment all refused. Talk about over doing the security. Slow and confusing communication. Shop elsewhere.
13 August 2023
Reply from Gift Card Store
Hi Mark
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Still haven't gotten my card number
12 August 2023
Reply from Gift Card Store
Hi Caleb,
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Overseas gifts are a breeze
Se ding gifts to overseas family can be a giant hassle. Gift Cards Store makes it easy.
13 August 2023
Reply from Gift Card Store
Thank you for the review Ralph! We are so glad we’ve been able to assist you with gifting your loved ones in Australia.
Best wishes,
Gift Card Store
The purchased failed
The purchased failed, just said due to security check, unclear what needs to be done. Annoying..
12 August 2023
Reply from Gift Card Store
Hi Cheryl
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
I bought this online for a gift
I bought this online for a gift - and got a confirmation. It wasn't until the next day I received an email saying it hadn't gone through for Security... what ever that means but the money is still pending on my CC.
12 August 2023
Reply from Gift Card Store
Hi Jacqui
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
I can’t add another Australian address
I can’t add another Australian address. The website keeps asking for a USA state. It accepts the rest of the Australian address but errors out because I don’t enter a USA state but I need to be able to enter NSW but there are only USA states in the drop down box. I’m wondering if it’s because my billing address is USA?
12 August 2023
Reply from Gift Card Store
Thank you for the feedback Jean! We really appreciate it.
Best wishes,
Gift Card Store
Wrong adress
I put the wrong address and I don’t know how to change it, so now I spent two hundred dollars for nothing
11 August 2023
Reply from Gift Card Store
Hi Lachlan,
Thank you for your review, we appreciate it and it makes us improve. You can contact our support team at contactus@giftcardstore.com.au.
Kindest Regards,
Gift Card Store team
Not a great first experience
Not a great first experience when I purchased the e-card at just before 10am and the recipient still has not received it. Would expect that if you are able to take the payment instantly for the card, which you have, then the distribution of a viable e-card would be instant too. Disappointing as this was sent to make an unhappy customer happy and now all we have done is further frustrate her.
9 August 2023
Reply from Gift Card Store
Hi Sandra,
Hi thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
i am not from Australia
i am not from Australia. I was buying for someone living there. The phone number was a challenge. You could have more instructions for those purchasing from outside Australia.
Thank you
10 August 2023
Reply from Gift Card Store
Thank you for the feedback Kathleen! We really appreciate it.
Best wishes,
Gift Card Store
So quick and easy
Ordered a digital card. So quick, so easy and delivered within a couple of hours. Very happy user and very happy recipient as he can spend it on literally anything.
9 August 2023
Reply from Gift Card Store
Thank you for the feedback Andrea! We really appreciate it.
Best wishes,
Gift Card Store
Age limit not made clear before purchase
I bought it for my son but he is too young to use it so now I have wasted my money
9 August 2023
Reply from Gift Card Store
Hi Kim,
Hi thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Great, honest service
Fast service, I have used them a lot and I’m always a happy customer. Just great, honest service.
8 August 2023
Reply from Gift Card Store
Thank you for the feedback Kelly! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Hi thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
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