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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, reliev... See more
Company replied
I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer... See more
Company replied
I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by... See more
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Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com | https://www.gigsberg.co.uk
Contact info
Dorfstrasse 6, Schindellegi, United States
- 442080892485
- support@gigsberg.com
- gigsberg.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
gigsberg actually works!
I was really anxious to buy from this website as all the reviews were talking about how it always took a very long time for the tickets to get transferred to them. I did face the same issue, buying the tickets somewhere in november 2025, except I got them a week before the concert in late April 2026 and everything was fair and good. You need to be aware that if the concert is in another country; like in my case; you'll need to buy accommodation and flights before! u receive ur tickets so if you're okay with that, I definitely recommend buying from gigsberg.
3 May 2026
Unprompted review
Reply from Gigsberg
Hello Eryka, Thank you for your recommendation and we are delighted to hear that you received your tickets well in advance of your show . Our customer services team works tirelessly to ensure timely ticket delivery, Our Declaration guarantees that every ticket purchased through Gigsberg is secure, so you can confidently arrange your flights and accommodation in advance. We hope that you enjoyed your show and thank you for the 5 star review.
great
Bought the neighbourhood tickets for Prague and Lana Del Rey tickets for London last year, didn’t experience any problems on either of those two.
1 May 2026
Unprompted review
Reply from Gigsberg
Hello Sawyer, That is so awesome to hear that twice Gigsberg have assisted you and both of your experiences were very positive ones. Our amazing customer services team go above and beyond to ensure complete customer satisfaction and timely ticket delivery at all times. Your 5 stars are much appreciated. Thank you.
Fantastic Service
Very easy to order, great customer service, always a fast response to my messages. Did check with me to see if I had recieved my tickets ok. Great customer service.
1 May 2026
Unprompted review
Reply from Gigsberg
Hi Sally, Thank you for your amazing review and we are so glad to know that you received our high level of service which we consistently provide to all our customers. At Gigsberg , we believe that communication is key to achieving complete customer satisfaction. Our teams provide fast, effective and clear communications at all times ultimately leading to timely ticket delivery. Please enjoy your event and your 5 stars are much appreciated.
Football tickets
I was little worried as never brought football tickets via resell sites but the team of Gigsberg were amazing! They always checked in and I got my tickets 48 hours before the game I do recommend them great service! This was for the Atletico Madrid V Arsenal great time!
29 April 2026
Unprompted review
Reply from Gigsberg
Good day, We are delighted that your first experience with Gigsberg was a very positive one. Our dedicated customer service team consistently goes above and beyond to ensure our customers are always informed and supported throughout their purchase. We are also glad to hear that you had a good time at the match. Thank you for your recommendation and your 5 star review.
I had an outstanding experience…
I had an outstanding experience purchasing Ed Sheeran concert tickets through Gigsberg, especially considering it was a very last-minute decision.
I bought two tickets on the day of the concert, and although they weren’t delivered instantly, I reached out to their customer service team via WhatsApp. They responded immediately and handled all my queries in a highly professional and friendly manner, which gave me great confidence.
As promised, I received my tickets in time before the concert and we were able to attend and thoroughly enjoy the show. What truly impressed me was what happened next. The following day, I received an email from Gigsberg informing me that they had processed a full refund due to the slight delay in ticket delivery, along with a sincere apology.
I confirmed with them that we had received the tickets on time and had an amazing experience at the concert. Even then, their team insisted on refunding the full amount, as they considered the delay to be below their service standards. That level of accountability and customer care is genuinely rare.
Within 5–10 working days, I received the full refund as promised.
I’m truly impressed by Gigsberg’s professionalism, responsiveness, and commitment to customer satisfaction. This was my first time using their service, and it definitely won’t be my last. Highly recommended!
14 February 2026
Unprompted review
Reply from Gigsberg
Hello Shuvrajit, Thank you for your recommendation and we hope to see you again really soon. Your 5 stars are greatly appreciated.
It was a smooth and easy solution
It was a smooth and easy solution. Thanks
29 April 2026
Unprompted review
Reply from Gigsberg
You are welcome Esin. We are thrilled to know that your journey with Gigsberg was seamless and stress-free. Our amazing teams provide top notch service at all times. We are sure that you will enjoy your event and thank you for the 5 stars, much appreciated.
Gigsberg made me nervous at first
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, relieved.
23 December 2025
Unprompted review
Reply from Gigsberg
Hello Morgan, At Gigsberg we believe that communication is key to achieving customer satisfaction . Our dedicated teams provide fast, clear and effective communications enduring timely ticket delivery. Please rest assured that our website clearly states that all tickets are guaranteed and secure, so there is no need to feel uneasy. We hope you have fun at your show and thank you for the 5 star review,
Thea spent hours with us solving our…
Thea spent hours with us solving our ticket problem, thank you Thea, we wouldn't have been able to go to the concert without her!
28 April 2026
Unprompted review
Reply from Gigsberg
Hi Kristina, That is so awesome to hear that our empathetic teams here at Gigsberg went the extra mile to assist you in resolving your issue. Thank you for this lovely review and we hope that you enjoy your show. Your 5 stars are also very much appreciated.
Gigsberg helped me 3 times to get impossible tickets
Three times I was trying to acquire tickets to concerts where it was really impossible to get them. They were immediately sold out in a few seconds. Namely: Dua Lipa, Gracie Abrams and Rosalia in Belgium. However, each of these three times I managed to get the tickets via Gigsberg. Yes, most of the time they are significantly more expensive, but for me it is still OK. I was very happy to be able to get the tickets to the shows of these artists.
One of these times the waiting for the tickets was a bit intense, since the ticket arrived only one day before the event. However, I knew that this can be the case and was calm after two successful past collaborations with Gigsberg. And they delivered again.
What I really like about them is quick, supportive, kind and calm communication, which leaves you assured about a successful outcome.
I have one more ticket bought via Gigsberg. Fingers crossed that this experience is also positive. Otherwise I will come here to write a bad review. :D Hopefully will not be needed.
27 April 2026
Unprompted review
Reply from Gigsberg
Good day, We are delighted to hear that Gigsberg is your go-to platform for securing tickets, and that we have been able to find tickets for all your shows. Our awesome customer services team always provide reassurance to our customers and certainly go above and beyond and provide quick, clear and effective communication thus ensuring timely ticket delivery. We are glad that you have only had positive experiences with us. Please enjoy your upcoming show and your 5 stars are much appreciated. Thank you.
tickets not found on ticket master
I had a problem as I could not see my ticket for an event the following day. I wrote an email asking for help and I was helped by customer service within minutes.
25 April 2026
Unprompted review
Reply from Gigsberg
Good day, We are thrilled to know that our dedicated customer services team at Gigsberg was able to resolve your issue through quick, effective and clear communications. Please enjoy your show and your 5 stars are much appreciated. Thank you.
I have received my tickets way ahead of the event
I have received my tickets via mobile transfer on Ticketmaster app. Everything went smooth and way in advance of the event. I am happy with my purchase and experience. Totally recommend it.
27 April 2026
Unprompted review
Reply from Gigsberg
Good day, Thank you for your recommendation and we are delighted to hear that your journey with Gigsberg was a smooth and seamless one from start to finish. We are also glad to know that you received your tickets timeously. Please enjoy your event and thank you for the 5 star review.
I bought resell tickets for Olivia Dean…
I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer work (they disappeared from the app) and that I would have to get in touch with the seller. I was a bit panicky but Gigsberg sorted it out within a couple of hours. Huge thanks to Joyce and Lauren for sorting this - it’s a post A level treat for my daughter so it would have been gutting to miss out.
27 April 2026
Unprompted review
Reply from Gigsberg
Good day Cathy, Thank you so much for this wonderful review. We are delighted that you were privy to the high quality of service which our teams at Gigsberg constantly deliver. We hope that your daughter has a fabulous time at the show and once again your 5 stars are much appreciated.
Gigsberg Experience
The app the make you download is a little hard to use. I had to change my password 3 times to access it. I’m not sure what the issue is. However, they do help you by texting you on WhatsApp and my ticket did work. I got to see Tame Impala in Stockholm by buying a last minute ticket with Gigsberg!
26 April 2026
Unprompted review
Reply from Gigsberg
Hey Jack, we're delighted to hear that we were able to assist you with last minute tickets for the show, we hope you really enjoyed it! Thank you for taking the time to give feedback on our loyalty app. We're sorry you encountered the app during its beta test phase as it is not yet generally released. We fed your comments back to the development team to ensure these points are addressed before the app goes live soon!
Concert tickets
I have to say I was very nervous about using a site like this where I knew I was paying a lot of money for tickets but I have to say even though the tickets did not come through until a couple of days before the concert, I did not feel stressed at any point as Gigsberg updated me regularly and reassured me this was normal… they even contacted me on the day to ensure my ticketshad been transferred… would definitely use again 👍
25 April 2026
Unprompted review
Reply from Gigsberg
Hello Karen, Thank you so much for the lovely review. At Gigsberg, we believe clear and consistent communication is essential to ensuring customer satisfaction and the timely delivery of tickets. We are delighted to hear that we were able to put your concerns at ease—our team is committed to going the extra mile and keeping customers informed every step of the way. Please enjoy your event and your 5 stars are much appreciated.
It’s the first time I’ve used gigsberg…
It’s the first time I’ve used gigsberg and I was a little apprehensive as I’d read that some people weren’t getting tickets till the last minute. I’ve been waiting for my Olivia Dean tickets with a couple of weeks to go so was feeling a bit nervous but without any prompting gigsberg emailed me two weeks before to say they were working hard to get my tickets sorted and a week later they came through on the Friday and the concert was Saturday Great customer service I have used twice now and both times they contacted me to check I had received my tickets.
25 April 2026
Unprompted review
Reply from Gigsberg
Thank you for your great review and five-star rating. We are delighted to hear that you received excellent customer service on both occasions from our dedicated team at Gigsberg. They consistently go above and beyond to ensure tickets are delivered on time and that our customers are kept informed every step of the way. Hope you enjoyed your show and we look forward to seeing you again soon.
Excellent service and communication
Excellent service and communication
25 April 2026
Unprompted review
Reply from Gigsberg
Hi Sophie, Thank you for the short but concise review. At Gigsberg we understand that communication is key to ensuring customer satisfaction and timely ticket delivery. Our awesome teams provide quick, effective and clear communications at all times to our customers. We are glad that you received this high level of service. Please enjoy your event and your 5 star review is much appreciated.
Very disappointing experience.
Very disappointing experience.
I bought seated tickets for Rosalía in Barcelona and traveled from San Sebastián with two other people. Just hours before the concert, I was told my tickets were not available and was offered standing tickets instead.
At that point, refusing was not a real option. Accepting worse tickets under pressure is not acceptable.
This shows poor reliability and I would not recommend this platform.
18 April 2026
Unprompted review
Reply from Gigsberg
Good day Jordi, We have previously outlined the details of this matter in our email correspondence and provided the relevant information for your review. You were presented with an alternative offer, which you chose to accept. You also had the option to decline this offer and receive a full refund.
Bad System Great Support
The Customer Support was quick and helpful though I did not get the Tickets until the very last day before the concert which was nerve wrecking for me. I don’t think I want to do it again… so my Experience was Bad but still 3 points for the Great Support.
22 April 2026
Unprompted review
Reply from Gigsberg
Good day Louisa, Thank you so much for your kind words about Gigsberg’s customer service—we really appreciate it! Just to clarify, ticket availability is not always immediate after account creation. In most cases, official sellers or venues release tickets closer to the event date, which is standard practice across the industry. As noted in our FAQ, tickets are usually delivered 1–3 days before the event. That said, we always work closely with our sellers to get tickets to our customers as early as possible whenever we can. We hope that you will still enjoy your event.
Thanks again for your feedback, and we hope you have a great time at your event!
I had a great experience with Gigsberg
I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by step whenever I needed assistance. Everything worked perfectly, and I felt reassured throughout the entire process. I definitely recommend them and would use their service again!
22 April 2026
Unprompted review
Reply from Gigsberg
Thank you so much for the recommendation Alexandra. We are delighted to hear that your journey with Gigsberg was plain sailing from the beginning until the end, Our empathetic customer services team provides fast, clear and effective communication to all queries received. Please enjoy your event and we look forward to seeing you again soon. Your 5 star review is much appreciated.
Very helpful and clear on how to get…
Very helpful and clear on how to get the tickets from their instructions via email
21 April 2026
Unprompted review
Reply from Gigsberg
Hi Helen, Thank you for the short but concise review. We are delighted to hear that you received a high level of service which Gigsberg consistently provides to our customers. Please enjoy your event and thank you for the 5 stars, much appreciated.
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