I just had one of the best Customer Support experiences ever. I could not reset my password because the OTP kept saying it's wrong even though I put the right numbers. I went to ask for help on the Li... See more
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Review summary
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Reviews shaping this summary
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, reliev... See more
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I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer... See more
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I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by... See more
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Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com | https://www.gigsberg.co.uk
Contact info
Dorfstrasse 6, Schindellegi, United States
- 442080892485
- support@gigsberg.com
- gigsberg.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service an response time
Bought tickets to the first merseyside derby at bramley moore. I was impressed with how quickly the customer service was with this company. They answered all questions I had effectively and in a timely manner. Well done!
19 April 2026
Unprompted review
Reply from Gigsberg
Hello Lucius, At Gigsberg we understand that communication is key to providing excellent customer services to our customers. Our teams respond promptly, effectively and clearly thus resolving any issues and ensuring timely ticket delivery. We are sure you will have a good time at your event.
Mixed experience
Like easy to get the the tickets
Dislike Bloody hard to get rid of tickets. The site is hard to navigate. It's a sold out show and still my tickets have not been sold after one month
20 April 2026
Unprompted review
Reply from Gigsberg
Good day John, We can see that your listing is currently active and has not yet been sold on our platform. You are welcome to explore additional avenues for selling your tickets, such as other platforms or social media channels. Please note that there is still a high level of ticket availability for this event, as it has not sold out. There is still time to secure a sale, as the event is scheduled for June.
Super fast and responsive Team
I had a few issues with getting my tickets due to the O2 app bug. Gigsberg was super responsive, emailing and suggesting back and forth on a Sunday. I truly couldn’t believe how fast, responsible, reliable the entire team was.
I used to be super hesitant purchasing tickets via secondary websites but I cannot recommend Gigsberg enough. Truly such a supportive team!
19 April 2026
Unprompted review
Reply from Gigsberg
Thank you Fruzsina for this wonderful review. Our fantastic customer services team certainly go above and beyond resolving any issues that may occur and to ensure that our customers receive their tickets on time. We are so glad to know that we could lay your fears to rest and we hope to see you again very soon. Please enjoy your event and your 5 stars are much appreciated.
Very helpful communication and also…
Very helpful communication and also could by a ticket on event without any stress 🩵🩵🩵
18 April 2026
Unprompted review
Reply from Gigsberg
Hello Petr, We are delighted to hear that your journey was stress-free. This is what we aim for with all our customers when purchasing tickets from Gigsberg. Our amazing teams constantly provide the highest level of service possible. We hope that you will also enjoy your event and your 5 star review is much appreciated.
Purchasing tickets was really easy
Purchasing tickets was really easy.
Great communication from team at Gigsberg. Would recommend
19 April 2026
Unprompted review
Reply from Gigsberg
Thank you so much for your recommendation and we see that you had a seamless experience throughout the process with Gigsberg. We believe that communication is key to achieving complete customer satisfaction and timeous delivery of tickets. Please enjoy your show and thank you for the lovely review and the 5 stars.
Very successful transaction again…
Very successful transaction again buying tickets with Gisberg..really helpful, always checks tickets have been recieved and that ive been able to access them. It's my first port of call to buy tickets. Definitely recommend
17 April 2026
Unprompted review
Reply from Gigsberg
Welcome back Michelle and we are so glad that Gigsberg was able to assist you once again and provide you with the excellen6t service that you are so used.to. Please enjoy your event and we hope to see you again soon. Thank you for the recommendation and the 5-star review—we truly appreciate it
Worst ever..posting a ticket takes 3…
Worst ever..posting a ticket takes 3 weeks and the only excuse they have is "First arrived first served", run from that site...
18 April 2026
Unprompted review
Reply from Gigsberg
Good day, Could you please provide the correct order ID so we can review your case? The information we have doesn’t appear to match our records.
Fantastic service with first class…
Fantastic service with first class communication from a great team :)
17 April 2026
Unprompted review
Reply from Gigsberg
Hi Malcom, Our amazing customer services team constantly goes above and beyond to provide world -class service ensuring timely ticket delivery. We are happy to know that you received this high level of service . We are sure you will enjoy your event and your five stars are much appreciated.
Service was fabulous
Service was very helpful, always available for any issue. Fantastic team, congratulations!
17 April 2026
Unprompted review
Reply from Gigsberg
Hello Thais, Thank you so much for your kind words and 5 star review. At Gigsberg our dedicated team strives to resolve any type of issue promptly and efficiently and certainly go the extra mile for our customers. We are glad that you had such a positive experience. Please enjoy your event .
Great customer service
They showed a high level of interest and attentiveness, and were consistently polite, helpful, and courteous. Their approach was very professional and kind.
17 April 2026
Unprompted review
Reply from Gigsberg
Hello Nicoleta, At Gigsberg, our customer service team is dedicated to delivering helpful, responsive support and ensuring a positive experience at all times for all our customers. We are delighted to know that you had a great experience with us. Please enjoy your event and thank you for the 5 stars, much appreciated.
This is basically a laundering platform…
This is basically a laundering platform for scammers. They buy tix, then sell them overpriced with all sorts of tricks. In my case, I bought overpriced tix for a show that they were advertising as sold out (it was not) and when I couldnt attend and wanted to sell them, there were technical details left out, rendering them useless. Gigsberg Customer service was polite, but useless.
14 April 2026
Unprompted review
Reply from Gigsberg
Good day Christos, Please be reminded that Gigsberg is a legitimate secondary ticket marketplace. we do not set the price, the sellers do. The declaration on top of the website says: "Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value" - the price is a question of supply and demand and is set only by the seller of the tickets. Having said this you were also advised that the tickets are listed by category and block only, as seat and row assignments will not be available until the primary ticket provider releases the tickets. Seat details are typically confirmed closer to the event date, as venues and promoters sometimes make last-minute adjustments to optimize the layout or accommodate operational needs. If the listing only mentions the category without a specific block , as in your case , then the seats will be assigned randomly within the category chosen. You are still very welcome to resell your tickets by contacting selling@gigsberg.com
⚠️ Misleading ticket purchase
⚠️ Misleading ticket purchase – be careful
I recently bought 2 tickets for Alex Warren at Royal Arena through Gigsberg, and my experience has been extremely disappointing.
I specifically avoided tickets marked as “standing”, and the listing stated that placement would be confirmed later via Ticketmaster. Combined with the significantly higher price compared to the original ticket price, this gave a clear impression that I was purchasing seated tickets.
However, this was not the case.
Gigsberg’s response has been to hide behind their terms and conditions, repeatedly stating that “the seller delivered what was advertised” – while completely ignoring the fact that the overall purchase experience was misleading.
As a customer, you are expected to:
- Interpret unclear information correctly
- Accept large price differences without transparency
- Take full responsibility for a confusing purchase flow
To make matters worse, these tickets were for a 12-year-old child, making the situation even more frustrating.
When I reached out for help, explaining the situation and asking to change the tickets to seated tickets (which were still available on their platform), there was absolutely no willingness to help.
No flexibility. No understanding. No solution.
Even when clearly distressed and asking for assistance before the event, the response was simply to refer back to their terms and conditions.
I strongly recommend being extremely cautious when using this platform. What you think you are buying may not be what you end up with.
Very disappointing experience.
15 April 2026
Unprompted review
Reply from Gigsberg
Good day Louise, Please be advised that your purchase was for floor (standing) tickets, as confirmed in the confirmation email sent to you immediately after your purchase on 11/12/2025. These tickets are general admission and do not specify or differentiate between adult and child tickets. We hope that you enjoy your show tonight.
Reply from Gigsberg
Hi Agnes, That is awesome news! We are glad that your journey with Gigsberg was a seamless and stress free experience. This is our mission for all our clients to experience this. Please enjoy your event and thank you for the 5 star review, much appreciated.
Helpful team
Gigsberg team is very helpful and supportive. They responded immediately to my request to them. Many thanks!
2 April 2026
Unprompted review
Reply from Gigsberg
You are so welcome Mihaela, and thank you for the lovely review. At Gigsberg, our customer service team takes pride in delivering prompt, clear, and helpful communication for every customer enquiry. We are sure you will enjoy your event and your 5 stars are much appreciated.
Excellent smooth service throughout
Excellent smooth service throughout. Totally recommend
12 April 2026
Unprompted review
Reply from Gigsberg
Thank you for your recommendation Kenny. Our dedicated customer services team at Gigsberg constantly strives to provide excellent service with fast, clear and effective communication ultimately ensuring timely ticket delivery. Please enjoy your event and thank you for the 5 stars.
Reply from Gigsberg
Hello Fergus, Thank you for your short but concise review. At Gigsberg our dedicated customer services team consistently go the extra mile to provide excellent service and ensure timely ticket delivery. We are delighted to know that you received this high level of service. Please enjoy your event and thank you for the 5 stars, much appreciated.
Helpful
In case of any problems that arise, the assistance was available to me quickly and helpfully. Reliable platform.
8 April 2026
Unprompted review
Reply from Gigsberg
Hi Lilla, At Gigsberg we understand that communication is crucial to ensuring complete customer service and ultimately timely delivery of tickets. Our teams consistently provide clear, quick and effective communications Thank you for the great review and the 5 stars, we are sure that you will enjoy your event.
Got the tickets on time for the seats…
Got the tickets on time for the seats we chose and paid for so no issues
7 April 2026
Unprompted review
Reply from Gigsberg
Hello Arvin, That is great news! Our team at Gigsberg works hard to provide a truly seamless experience for every customer, so we are thrilled to hear that your experience lived up to this. Please enjoy your event and your 5 star review is much appreciated. Thank you?
Great support offered when receiving…
Great support offered when receiving tickets, and reasonable prices.
6 April 2026
Unprompted review
Reply from Gigsberg
Hello Ruxandra, Thank you for the short but concise review. Our dedicated customer services team at Gigsberg consistently provide excellent support and continuous feedback to our customers ensuring tickets are delivered timeously. Please enjoy your show and thank you for the 5 star review, much appreciated.
The Prodigy Glasgow April 2026
Really positive experience overall.
I was contacted multiple times by the fulfilment team to confirm that my tickets had been successfully transferred, which gave me a lot of reassurance. The communication was clear, proactive, and professional throughout.
The tickets were transferred without any issues and are now safely in my Ticketmaster account well in advance of the event (over a week before the concert), which is exactly what you want for peace of mind.
It’s clear they take customer service seriously and make the effort to ensure everything is received properly.
Would definitely use again 👍
Thanks Mia
6 April 2026
Unprompted review
Reply from Gigsberg
Hi Stephen, Thank you for the amazing review and for the recommendation. We are delighted to learn that you had a wonderfully positive experience with Gigsberg. We believe that communication is key to providing excellent customer service with quick, clear and effective communications which ultimately leads to timely ticket delivery. We are sure you will have a great time at the show and we look forward to seeing you again soon. Your 5 star review is much appreciated.
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