I just had one of the best Customer Support experiences ever. I could not reset my password because the OTP kept saying it's wrong even though I put the right numbers. I went to ask for help on the Li... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, reliev... See more
Company replied
I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer... See more
Company replied
I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by... See more
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Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com | https://www.gigsberg.co.uk
Contact info
Dorfstrasse 6, Schindellegi, United States
- 442080892485
- support@gigsberg.com
- gigsberg.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gigsberg
Hello Benjamin, Thank you for your brief yet thoughtful review. The Gigsberg team is committed to providing excellent customer service, allowing our customers to focus simply on enjoying their event experience. We are delighted to hear that you experienced this high level of service. Thank you as well for the 5 stars.
Very fast and informative
Very fast and informative, whizzed thru it and got my tickets
5 April 2026
Unprompted review
Reply from Gigsberg
Hello Tristan, At Gigsberg we believe that communication is key to achieving complete customer satisfaction. Our teams provide quick, clear and effective communication ultimately leading to timely ticket delivery. Please enjoy your event and thank you for the great review and the 5 stars.
Reply from Gigsberg
Hi Danijela, That is awesome news! Our fantastic customer services team at Gigsberg constantly goes the extra mile to ensure that our customers receive service excellence which ultimately leads to timely ticket delivery. We are sure you will also have a great time at your event and thank you for your 5 star review,
Best way to buy concert ticket
Best way to buy concert ticket
I already purchased 3 tickets from them for the past 3 years.
Highly recommended
❤️❤️
5 April 2026
Unprompted review
Reply from Gigsberg
Welcome back Moh and thank you for the recommendation. We are delighted to know that we were able to assist you once again with tickets for your favorite show. Our amazing teams at Gigsberg go above and beyond to ensure that our customers receive the highest standard of service and timely ticket delivery. We are sure that you will have fun at your chosen event and thank you for the 5 star review. Much appreciated.
A bit problematic was a fact that i had…
A bit problematic was a fact that i had to install 2 apps where i could get Access to tickets. It would be better if i just receive tickets in pdf on email. But overall - it was a good service
31 March 2026
Unprompted review
Reply from Gigsberg
Hello Mateusz, We are glad to hear that you have received your tickets. Please note that certain events require specific applications for ticket transfers. Rest assured, our dedicated customer service team at Gigsberg guided you every step of the way to ensure your tickets were successfully delivered. Please enjoy your event .
Amazing
Amazing - straight forward and peace of mind that they’ve got you covered.
4 April 2026
Unprompted review
Reply from Gigsberg
Hello Sophie, Thank you for the short but concise review. At Gigsberg we offer world class customer service and we are delighted to hear that you were privy to this high level of service. Our goal is to provide every customer with a smooth and stress-free journey. Please enjoy your event and your 5 stars are much appreciated.
The organization and time of reply was…
The organization and time of reply was really impressive and fast, verry helpfull, going step by step
3 April 2026
Unprompted review
Reply from Gigsberg
Good day Ivana. At Gigsberg we understand that communication is key to ensuring complete customer satisfaction. Our empathetic customer services team consistently provide quick, clear and effective communication ensuring timely ticket delivery. We hope that you have a great time at your event and thank you for the great review.
Reply from Gigsberg
That is awesome news Kevin! We are delighted that your journey with Gigsberg was super easy from start to finish. Our customer services team go above and beyond to ensure that everything runs like clockwork this ensuring tickets are delivered timeously. Please enjoy your event and thank you for the 5 star review.
Prodigy Tickets Ovo Hydro Glasgow
First time using Ginsberg. No issues whatsoever and tickets transferred with a follow up email checking that they have been sent to my account. Would most definitely use Ginsberg again.
3 April 2026
Unprompted review
Reply from Gigsberg
Hi Robert, It is wonderful to hear that your first experience with Gigsberg was so positive and that everything went seamlessly. Our amazing customer services constantly follow up ensuring that our customers are kept in the know at all times, ultimately ensuring timely ticket delivery. We look forward to seeing you again soon and thank you for the 5 stars, much appreciated.
Very supportive and kind service
2 April 2026
Unprompted review
Reply from Gigsberg
Good day Costanza, We are extremely happy to hear that our Gigsberg customer service team provided you with excellent service. Our teams provide quick, effective and clear communication ensuring that tickets are delivered on time. Please enjoy your show and thank you for the 5 star review.
Please use Gigsberg!
I have never used a reseller before, and so at first I was very anxious. The BTS tickets were easy to find on their website and easy easy to navigate on how to pay for them too. Once I did pay they sent me a confirmation email and an email about their policies and that if I had any worries to email their support team. One of their policies say that you won't be transferred the ticket(s) until the week of the event. And since I'm an anxious person, I did just that lol. The support team were really nice and assured me that they're following Ticketmaster's policy and that, that is how they've always done these things, which made me feel relieved, as, if that's Ticketmaster's way of doing things then I'll let it be lol.
Well late last night, I got the emails saying my ticket was ready and waiting to be transferred and I did scream and shout from pure joy because finally!!! I got another email from Gigsberg fulfillment team saying to let them know if everything was alright, and I think that's very sweet of Gigsberg.
Please use Gigsberg, they are amazing!!!
31 March 2026
Unprompted review
Reply from Gigsberg
Thank you so much Jenaya for this amazing review. Our dedicated customer services team always go the extra mile to ensure that our customers are kept in the know regarding their purchase and regularly follow up to ensure everything is running smoothly. Please note that in our Declaration on our Website, it states that all tickets purchased are guaranteed and secure. We are happy to know that you received your tickets well before your event and we hope that you have a great time at the show. Once again thank you for the amazing 5 star review. Much appreciated.
Gigsberg assuerd I got the tickets and…
Gigsberg assuerd I got the tickets and they really helped me get through the whole process.
31 March 2026
Unprompted review
Reply from Gigsberg
Hello Patrick, We are delighted to hear that you were privy to the excellent service which Gigsberg constantly provides to our customers. Our Empathetic team go above and beyond to ensure effective communication thus resulting in timely ticket delivery. We hope that you enjoyed your event and thank you for the 5 star review, much appreciated.
They got me tickets that were sold out
They got me tickets that were sold out. Specifically Bocelli's Tuscany concert. Despite the ticket price tripling it's better than not having them. I got the tickets about a month after I paid, when they specified I would get it a week before the event. This was so helpful too since I have to plan for the concert which is in another country. I will come back to update this review after I attend the event to make sure nothing goes wrong.
30 March 2026
Unprompted review
Reply from Gigsberg
Hi Aaron, That is awesome to hear that Gigsberg could assist you in obtaining tickets for you to enjoy your favorite artist. Our customer services team work very closely with our sellers ensuring tickets are delivered timeously. We are sure that you will have a great time at the show and we look forward to hearing from you after the event.
Helpful Company!
Bought tickets and transferred them through Ticketmaster with no issues. Company even reached out through WhatsApp nearer the event time to make sure I had gotten them.
30 March 2026
Unprompted review
Reply from Gigsberg
Hello Kirsty, We are delighted to know that your journey with Gigsberg was a seamless experience with no issues and that our dedicated customer services team followed up diligently to ensure that you received your tickets. We believe that clear, prompt and effective communication is essential to providing effective service to our customers. We are sure that you will enjoy your show and thank you for the great review.
Great help
Great help. I couldn’t find my tickets but turns out im just dumb lol
30 March 2026
Unprompted review
Reply from Gigsberg
Good day, We are glad to hear that our customer service team at Gigsberg was able to resolve your issue and that everything worked out positively. Our team is always here to help, no matter how big or small the matter may be. Please enjoy your event and your 5 star review is much appreciated.
Client service is excellent.
28 March 2026
Unprompted review
Reply from Gigsberg
Hi Monica, Thank you for the short but concise review. We are ecstatic to hear that you received excellent customer service . At Gigsberg we believe that communication is key to achieving this and ultimately ensuring tickets are delivered timeously. Please enjoy your event and thank you for the 5 stars.
A reliable company with excellent customer service!
The company stayed in contact with me the whole time until my paper tickets arrived, both by email and also via WhatsApp. The staff was extremely kind.
27 March 2026
Unprompted review
Reply from Gigsberg
Hello Zaida, We are thrilled to know that you received excellent customer service and timely ticket delivery. Our empathetic customer services team at Gigsberg takes a proactive and empathetic approach, consistently going the extra mile and following up to ensure tickets are received, so our customers can simply enjoy their event. Your 5 stars are much appreciated, thank you.
Refund Overdue
I bought tickets in February 2025. The show was rescheduled, but they wouldn't refund me despite me not wanting the tickets now that it was to be almost a year later. Later came, and just before the show was due (4th February 2026) the show was cancelled. I'm still waiting for a refund of a few hundred pounds, and it's the 27th March! For over a year they've had my money sat in their account making interest, and frankly I'm sick of it, they're now well past the 28 day refund window.
Edit: they've only processed it, late, because I've posted this. I STILL don't have the money actually in my account 30th March
27 March 2026
Unprompted review
Reply from Gigsberg
Good day, We see that your refund has been processed.
Reply from Gigsberg
Hello Alexandra, Thank you for sharing your positive experience that you have had with Gigsberg. Our amazing customer services team consistently goes above and beyond to deliver a seamless and stress-free experience, ensuring clear, prompt, and effective communication at all times. Please enjoy your event and thank you for the 5 stars.
Reply from Gigsberg
Hi Aiden, We are delighted to hear that you had a seamless and stress-free journey with Gigsberg and that overall your experience was a very positive one. Our dedicated customer services team consistently provide excellent service with quick, clear and effective communication which is key to ensuring timely ticket delivery. We are sure that you will enjoy your event and thank you for the 5 star review, much appreciated.
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