Giraffe Money Reviews 166

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Can’t fault from start to finish! I originally started this process with another company, which didn’t help me at all and when speaking to them, weren’t that friendly and they made me feel bad... See more

Rated 5 out of 5 stars

After a nightmare of spiralling debt and companies giving me the run around in contacted giraffe money as a mate applied for an IVA through them and I got into contact with Darren who was brilliant th... See more

Rated 5 out of 5 stars

I came to Giraffe money when I was struggling with my finances. Darren was great throughout the process, he explained everything to me and did the documentation promptly. I didn't have to go through g... See more

Rated 5 out of 5 stars

Fantastic customer service from beginning to end. Anthony and Mark go above and beyond to ensure your needs are met. Not only do they act on a professional level they treat you as an individual and po... See more

Company details

  1. Debt relief service

Written by the company

Please note that we are Giraffe Money, NOT the Giraffe Cash App which is a completely different business and we have nothing to do with. We specialise in helping individuals resolve debt issues. We do not offer any services similar to those provided by Giraffe Cash App. So, please don't leave a review for the wrong business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support from the staff at Giraffe…

Great support from the staff at Giraffe Money, so much knowledge and understanding. Really helped me find a way out from debt after being in debt for so many years. In particular, Darren whose customer service was excellent. Very pro active and very professional. Really helped me turn a corner.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

A future not dominated by debt!

I’ve been in a really bad position for years, absolutely drowning in mounting debt and monthly charges, and serious stress + anxiety with it.

Darren’s brilliant non judgmental guidance and support from the start has made it such a smooth and stress free journey, right thru to having the IVA proposal approved today. He demonstrated clear depth of knowledge, experience, and balanced professionalism with an incredibly personable and friendly approach. I’ve felt in safe capable hands, and fully informed and consulted at every stage since the start of the whole process.

The news is still sinking in, this is a HUGE relief and nothing short of a life line for me. Now really looking forward to living a life not dominated by debt!!!

THANK YOU DARREN + GIRAFFE!

10 March 2025
Unprompted review
Giraffe Money logo

Reply from Giraffe Money

Thank you for such a kind review it's nice to hear our staff members being praised in the right way for the great job they do! And we are happy we've managed to help!

Thanks

Team Giraffe

Rated 5 out of 5 stars

Giraffe 🦒 money saved my bacon!!

I’ve only just recently used these guys and all I can give is nothing but praise to them for the help. The ease and speed that everything has been done from start to finish was such a weight off my shoulders.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience all around 🙏

Giraffe money have been fantastic from start to finish, very knowledgeable and helpful from day one, talked me through every step of the way and helped keep my mind at ease throughout the entire process, would recommend to anyone 👍

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Go with Step Change instead

I spoke to them and decided to go through Step Change for a Debt Management Plan as there’s no additional fees unlike these

7 February 2025
Unprompted review
Giraffe Money logo

Reply from Giraffe Money

Hello - Thanks for taking the time to leave a review. We need to point out that all options including the free service are explained to every person we speak with. And the choice is never ours it's always the customers. We feel that leaving a one star review based on this is incredibly unfair and would ask you to consider removing it.

Rated 5 out of 5 stars

Darren

Darren, He was so understanding ,Patient and really listened to my situation he went above and beyond to help me figure things out. I was so nervous but, he never judged and made me feel completely at ease .He gave me the best advise and I shall be forever grateful to him .

10 January 2025
Unprompted review
Rated 5 out of 5 stars

I just wanted to take a moment to…


I just wanted to take a moment to express my appreciation for the Giraffe Money. They have been incredibly supportive and have guided me through challenges as a friend would. Their assistance has been invaluable, and I feel fortunate to have such an excellent TEAM by my side. Thank you for all that you do.
Together
Everyone
Achieve
More
Thanks again for getting back on track

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Honestly I was skeptical at the beginning, I thought it seemed too good to be true. But by the end of the process I can tell you that it's everything that it's hyped up to be.

Darren and Martin were both excellent and made the process as easy and stress-free as possible. As someone who is quite an anxious person they definitely have been great in reassuring me throughout the process and making sure I felt comfortable with everything.

If you're considering your options or if you're having a hard time with your debt I'd 100% recommend getting in contact with giraffe money.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Now my mind is at ease

I was in a stress every month I'd get paid and be broke after paying bills and minimum payments on my debts only taking more debt out to survive. I thought this has to stop. Giraffe money made it all super simple they were patient understanding and sorted it so quickly the always reassured me along the way and checked if it was what I wanted and if it was right for me so I knew what was ahead 100% great service thank you

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Darren at Giraffe was absolutely…

Darren at Giraffe was absolutely amazing. My experience and engagement with him was nothing short of fantastic and he made me feel completely at ease during a time that was making me feel anxious. His non judemental manner towards me was spot on. Cannot recommend Darren and Giraffe enough. Absolute seamless process from start to finish.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience, very helpful with everything. Definitely would recommend to anyone in need of this service. I’d like to personally thank Martyn and Darren who helped me with my case!

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Can’t thank Giraffe money enough

Can’t thank Giraffe money enough. I was struggling with debt and I didn’t know which way to turn financially. wasn't any judgement just honest advise & help. He sorted my IVA within days. Would recommend to anyone struggling with money. Don’t try and do it alone when there is help like giraffe money

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Don’t struggle financially

Can’t big Giraffe money and Darren up enough. I’m a single mom and I didn’t know which way to turn financially. He sorted my IVA out in less than a week. Made my Christmas bearable. Would recommend to anyone struggling with money. Don’t try and do it alone there’s help.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

I saw the page on instagram was a bit…

I saw the page on instagram was a bit sceptical at first but still filled the form and was contacted the next day. Everything was smooth from beginning to end. I felt like I was being heard and I felt comfortable that I was getting advice that’s best for my situation

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company! Darren, penno and flynn were great on the case, great experiance would recommend 100%. Thanks again

2 November 2023
Unprompted review
Rated 5 out of 5 stars

My experience has been absolutely…

My experience has been absolutely fantastic from start to finish.
Highly recommended company they listened without judgement and assisted me with everything.
Darren, John and Drew have literally been amazing.
Thank you all so much for everything you have done.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I felt with Darren, he was spot on, kept in contact and did everything he said he would do. No problem was to small and you could contact him at anytime. Top bloke, made everything ways and didn’t judge. I would highly recommend him to anyone who need the help

21 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look