Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to cust... See more
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Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave revi... See more
Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... See more
I bought two items from ASOS and they said these were from their 'brand partner'. Neither item was any good so I sent them back to Glamorous aka Kacoo as instructed and have the receipt. That was on 2... See more
Company details
Information provided by various external sources
Established in 2007 in Manchester, U.K, Glamorous has experienced phenomenal growth becoming one of the leading womenswear brands on the UK and International Markets. Our roots may be British, but today we’re truly a global brand. Glamorous can be found in over 30 countries throughout the world including the U.S.A, Canada, Russia, Italy and Germany. We partner with some of the best retailers globally and can be found in more than 4,000 retail doors worldwide.
Contact info
Manchester, United Kingdom
- care@glamorous.com
- glamorous.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Sent a USED and DIRTY pair of shoe. Avoid this brand at all costs
I was sent a USED pair of shoes! I couldn’t believe how worn down they were when I opened the box, it had scuffs all over, the sole was dirty and the brand mark on the heel was peeled off because of friction from feet. There was also a post it note in the box saying “damaged item” and yet it was still sent. I have sent them an email with all the pictures months ago and they never got back to me.
If I could give them no stars I would
If I could give them no stars I would. Please stay away from this company there is no phone number nor locatIon for this company. I believe this a SCAM company. I’ve emailed them several time with no response as of yet. Thankfully my I was able to dispute with my credit card company. BEWARE!!!!
Purchased a dress by this brand from…
Purchased a dress by this brand from asos that was gorgeous! Unfortunately the sizing is horrific! I’m a size 10, sometimes an 8 and the 12 was tight. Wouldn’t recommend

Reply from Glamorous.com
More accessories then clothes
Out of two mystery bag I receive 6 items 4 of which were accessories. One of which were hair ties. Feels very low effort.
I was afraid to shop this place because…
I was afraid to shop this place because I live in Spain but my experience have been excellent!!! The items are wonderfull and personalized service has been very very good!!

Reply from Glamorous.com
Deal BUT no deal!
I signed up for an epilator on line. The price went down at 47$. They charged me $145 on my credit card. I immediately cancel it. After a few emails, they reimbursed me $65. They never wanted to reimburse me the difference. On top of that, they are sending me emails on other products they want me to buy! Good luck if you order anything from them!

Reply from Glamorous.com
Garbage products and garbage customer…
Garbage products and garbage customer service. Order the leak proof panties- don’t fit well, extremely uncomfortable, very poorly made. Customer service refuses to help.
Might as well just take a $50 and light it on fire.

Reply from Glamorous.com
I had order some Christmas gifts paid…
I had order some Christmas gifts paid expedited shipping a month later still no package tracking number dosnt work this company is bull spit no communication from them either I want what I paid for
I have ordered 3 products and get them…
I have ordered 3 products and get them today but the product was totally wrong they were not that product which i ordered and they even don't reply for return policy
Just hurting people's emotions and wastage of money
Posted on 12/11 about sending back a…
Posted on 12/11 about sending back a jacket with no refund or even a response from Glamorous.com. Got a response from them on here asking me to send them details ASAP- to the same address that all my other emails bounced back from!!!! This response only added insult to injury. Have started a PayPal dispute with these crooks.
Not like the pictures, substandard
Took a long time to arrive anyway but what I have got is absolute rubbish, the bathmat in the pictures looks really thick and good quality, laughable what has arrived, wafer thin looks like it has come from the pound shop and returns you have to pay £5.95, seen some reviews before ordering and they were all good but looking at trust pilot they are nearly all bad, should of dug deeper before ordering! Beware, they will not get any more money off me!!!

Reply from Glamorous.com
No customer service
Returned clothes via the royal mail option. Customer service is slow to respond and incompetent, they request the same information over and over again. Customer service page on the website doesn't exist either. I've been waiting for a refund or response for almost a month now.

Reply from Glamorous.com
Very fast shipping
Very fast shipping, great service, I simply love my coat, it's exactly like seen on the website. Definitely I will buy again soon!

Reply from Glamorous.com
Rip off - stay clear
Bought dress from asos and another from the glamorous website!! What an awful company… when they send order confirmation they send you a Manchester number and when you call it there are 6 options (clearly the same person for all options) and funny they all go to an answer machine!! Email and it comes back with a postmaster error!! It’s a joke and still have my money!! Stay clear of them!!!
I paid money Through Online But I…
I paid money Through Online But I didn’t get my order Its Total Fraud and scam .. they are not even replying .. and Giving Fake Phone pay number after Receiving money they are Keeping switch off .. Don’t Trust it's Fraud and SCAM

Reply from Glamorous.com
I returned purchase today as I needed a…
I returned purchase today as I needed a size 7 and received a size 6 I would like another pair size 7 please thank you.
i placed my order on 9/1/2022 today is…
i placed my order on 9/1/2022 today is now 9/29/2022 my order has not shipped yet and i can not get anyone at the company to respond to me as to where my order is.
More like scamorous my order Wes from…
More like scamorous my order Wes from May 2022 but not received to my mony $45 dollars this is scam soon I will posted everywhere cause this is my 2nd time to post u ask my order number but nothing happens this is my order number 1316 don’t ask my again see u on Facebook or other media.
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