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Glamorous.com Reviews 164

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TrustScore 1.5 out of 5

1.4

Ladies' clothes shop
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Rated 1 out of 5 stars

Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to cust... See more

Rated 1 out of 5 stars

Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave revi... See more

Rated 1 out of 5 stars

Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... See more

Rated 1 out of 5 stars

I bought two items from ASOS and they said these were from their 'brand partner'. Neither item was any good so I sent them back to Glamorous aka Kacoo as instructed and have the receipt. That was on 2... See more

Company details

  1. Ladies' clothes shop

Information provided by various external sources

Established in 2007 in Manchester, U.K, Glamorous has experienced phenomenal growth becoming one of the leading womenswear brands on the UK and International Markets. Our roots may be British, but today we’re truly a global brand. Glamorous can be found in over 30 countries throughout the world including the U.S.A, Canada, Russia, Italy and Germany. We partner with some of the best retailers globally and can be found in more than 4,000 retail doors worldwide.

Contact info

1.4

Bad

TrustScore 1.5 out of 5

164 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Wow!

Amazing service. Sent me a replacement pair of shoes that arrived within 24 hours after a small issue with my first order. They were nothing but helpful and I'm so impressed.

31 May 2019
Unprompted review
Rated 5 out of 5 stars

5* Customer Service! You won't be disappointed

I had made a mistake on my delivery address, however Glamorous customer service advisor helped me days before Christmas Day, to make sure that the parcel reaches me in time. The item had actually gone out of stock and they managed to find one in my size! Therefore the 5stars are well deserved! Recommend them to all my friends and family

21 December 2018
Unprompted review
Rated 1 out of 5 stars

We received one of our two pairs of…

We received one of our two pairs of curtains we never received our second pair and we can’t get hold of anyone.

30 November 2018
Unprompted review
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Reply from Glamorous.com

Hi Adam
Please note we do not sell homeware. We think you perhaps have confused us with another retailer?
Thank you
Glamorous

Rated 5 out of 5 stars

I would thoroughly recommend Glamorous!

I would thoroughly recommend Glamorous! Although sadly my purchase wasn’t suitable, the customer service I have recieved has been second to none - quick responses, always helpful and ready to go above and beyond. Will definitely use again 😊

6 September 2018
Unprompted review
Rated 5 out of 5 stars

delivery…

I needed this delivered in time for holiday and paid the express - and they have managed to contact me to change the address, which is great. I should now get it tomorrow saved the holiday

30 July 2018
Unprompted review
Rated 3 out of 5 stars

Fit not right

Though I had no issues with the customer service or online, their “tall” dresses just don’t fit. Absolutely not made for a human body?? I checked the sizing charts and everything but the garment “fit” in that I would fit into it, but there was no way to get it on? I could get my arms in, but not my body, or my body, but not my arms. Very strange; I certainly don’t recommend their tall range of clothing.

8 April 2018
Unprompted review
Rated 1 out of 5 stars

because you keep taking money from my …

because you keep taking money from my credit card you also charged me more than the advertised price that makes it a really bad experience Ihad one issue resolved but then you take more money from my credit card whats that about???? I don't know I only bought one pair of shoes which I love

5 February 2018
Unprompted review
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Reply from Glamorous.com

We have recently received an influx of complaints which should have been directed to 'myglamorous' based in Australia. From what we gather they are charging customers monthly fees without their knowledge. We have already reported and had several reviews removed concerning the same company. We are 'www.glamorous.com', a completely different company based in the UK, which is in no way affiliated with ‘myglamorous’. We would show on your bank account as KACOO FASHION and have no means of taking funds directly from banks.
We are only able to take payments with customer authorisation through an order placed on Glamorous.com and we also do not charge for accounts or monthly fees.
We would recommend the customer contact their bank for further details on this.

Rated 5 out of 5 stars

Twitter customer service

Issue with PayPal payment, however sent a DM to the twitter page. Got a really fast response and was reassured that my issue would be resolved. Really helpful and friendly. Can’t wait for my order to arrive!

3 February 2018
Unprompted review
Rated 4 out of 5 stars

There embroidered jeans are to die for

There embroidered jeans are to die for the zips not the best quality though and plus there's a student discount , always a pluss

1 June 2017
Unprompted review
Glamorous.com logo

Reply from Glamorous.com

Hi Emily,

Thank you for the great feedback! We're glad you're happy with your purchase and we hope you enjoy your embroidered jeans.

Warm regards,
Glamorous Customer Care

Rated 4 out of 5 stars

I received my boots earlier than …

I received my boots earlier than expected.. I would say fair for the price I paid..

10 April 2017
Unprompted review
Glamorous.com logo

Reply from Glamorous.com

Hi Ems,

Thank you for the great feedback! We're glad you're happy with your purchase and we hope you enjoy your boots.

Warm regards,
Glamorous Customer Care

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