Ordered first time.The socks I wanted were put of the stock.Anyway,they contacted me by email,if I wanna add different one-what I did. Great communication,looks like a company -they do care Good luck... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is amazing!. Their products are truly gorgeous. And, if you thought good customer service was dead, look no further. I had a small issue whichhthey sorted quickly with real care and at... See more
Company replied
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... See more
Company replied
This dress is beautiful and arrived well packaged and uncreased. I do not know if this is a retro design, but it takes me back to the late 70s when I was growing up and the lovely styles and prin... See more
Company replied
Company details
- #166 of 252 best companies in Ladies' clothes shop
- #226 of 277 best companies in Fashion accessories shop
- #250 of 287 best companies in Jewellery shop
Written by the company
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
Contact info
United Kingdom
- hello@glassworks-studios.com
- glassworkslondon.com
4.2
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Glassworks London
Hi Gryff,
We are so happy you love your socks and thank you for taking the time to let us know ❤
Best,
Maria
Great help ,nice recycle packaging
Great help ,nice recycle packaging . Nice clothes and nice designs
25 June 2025
Unprompted review
Reply from Glassworks London
Hi T,
Thank you so much for your kind feedback - we can't wait to serve you again soon ❤
Best,
Maria
The dress is super stylish!
The dress is lovely and stylish without any fuss! Very flattering.
Super fast delivery, dress was wrapped very prettily.
Fantastic after care service too!
Would recommend you give Glassworks a look.
20 June 2025
Unprompted review
Reply from Glassworks London
Hi Sue,
We're so glad you love your dress! Thank you for your kind feedback - we can't wait to serve you again soon ❤
Best,
Maria
Reply from Glassworks London
Hi Donna,
We couldn't agree more! 😉 Thank you so much for your kind words ❤
Best,
Maria
Really ❤️ the product and I now have…
Really love the product and I now have several pairs of socks
26 May 2025
Reply from Glassworks London
Hi Wendy,
We are so happy you love our products and thank you for taking the time to let us know ❤
Best,
Maria
Love love the sheer socks second time…
Love love the sheer socks second time of purchasing they are so pretty wash up well love them, 8 pairs so far👍
3 June 2025
Unprompted review
Reply from Glassworks London
Hi Christine,
Thank you so much for your kind words! We're thrilled to hear you love the sheer socks as much as we do. We truly appreciate your support and can't wait to have the pleasure of serving you again soon!
Best,
Maria
Really love these sheer socks
Really love these sheer socks, which are bang on trend. Site was easy to negotiate and find what I was looking for. Transaction and delivery really great too. Highly recommend 👍
26 May 2025
Reply from Glassworks London
Hi Annie,
Thank you for taking the time to leave such a kind review. We're so happy to hear you love your new socks!
As an independent business we appreciate that you've chosen us for your sock needs. We run small, limited edition runs so keep an eye out for our next drop :)
All the best,
GWL x
Reply from Glassworks London
Hi Julie,
Thank you so much for the five stars! We're thrilled you loved the socks and that they arrived quickly. Enjoy! 🌟🧦
All the best,
GWL x
One of my favourite places to shop
One of my favourite places to shop! The customer service is consistently excellent and they always have such unique, standout products. I love my burgundy jacket so much I refuse to take it off, seriously lol!
8 May 2025
Unprompted review
Reply from Glassworks London
Hi MM,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the experience and your jacket! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Reply from Glassworks London
Hi Sophie,
So glad to hear you and your sister loved the socks! Thank you for sharing the experience and taking the time to rate our products and services. We appreciate you thinking of us for your gifting needs! We aim to provide 5 star experience all the time.
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Delighted with socks
Delighted with socks, already had lots of compliments. Will be ordering again. Sent quickly and gorgeously packed.
24 April 2025
Reply from Glassworks London
Hi Rachel,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services. I'm happy to hear you loved the socks! We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Great jeans!
I bought lots of great denim - amazing quality and fits. Also really great prices :)
30 April 2025
Unprompted review
Reply from Glassworks London
Hi Lauren,
So glad to hear you love your purchases! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Love the dress
Love the dress. only 4 stars as would have loved it to be more cotton/viscose than polyester. Will see how hot it will be in the summer sun. But otherwise fit very good and love the side pockets.
14 April 2025
Unprompted review
Reply from Glassworks London
Hi T,
Thank you for sharing your love for Glassworks—we’d love to see how you style your new dress, don’t forget to tag us on socials! Please do get in touch with us if you have any more feedback about your dress :)
Stay tuned to our online store for fresh weekly drops and exciting new finds. We can’t wait to see you back soon!
All the best,
GWL x
Best customer service
The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then suggested other amazing pieces to try on. Nothing was pushy or with the aim of selling…our interactions felt candid, playful and I ended up buying three pieces that I absolutely love. I am looking forward to returning on my next trip to London.
25 March 2025
Reply from Glassworks London
Hi LJ,
Thank you for sharing your love for Glassworks—we’re thrilled to hear you loved your in-store shopping experience! 5-Star service satisfaction means the world to us.
We’d love to see how you style your new pieces, so don’t forget to tag us on socials. Stay tuned to our online store for fresh weekly drops and exciting new finds. Can't wait to see you back in our London stores in the future!
All the best,
GWL x
Awful
Awful. Sent me the wrong color bag and wouldn’t provide a refund. No actual person available to handle the issue. So shady.
1 April 2025
Unprompted review
Reply from Glassworks London
Hi H,
Thank you for your feedback on the Dark green high shine PVC tote bag. We have reviewed the photos for the bag and this has since been edited to match the correct colour. We hope that we made the return of the bag simple for you by providing a pre-paid return label and promptly refunding you in full including shipping fees.
At Glassworks, we really value every customer's experience and hope that came through in the service you received. As an independent business every review matters. We hope that our service has improved the 1-star rating and would greatly appreciate an update if you have one.
All the best,
GWL x
My new favorite store
My new favorite store! The two women working helped me and my friend find one of a kind items that matched our personal vibe/style. They were so patient as we tried on practically the entire store! I could’ve bought ten items but they helped me narrow it down genuinely. I’m so curious to go to every location and will definitely be ordering online since I’m in the states. The best experience ever!
25 March 2025
Reply from Glassworks London
Hi Christine,
Thank you for taking the time to leave us a shining review and for the love and shout-out. We're so glad to hear you love the pieces and the experience Your satisfaction mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
The quality of this items has been…
The quality of this items has been great, plus they’re so unique and stylish.
25 March 2025
Reply from Glassworks London
Hi Kelly,
Thank you for taking the time to leave us a shining review and for the love and shout-out. We're so glad to hear you love the pieces! Your satisfaction and good experience mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
Reply from Glassworks London
Hi Susan,
Thank you for sharing your love for Glassworks—we’re thrilled to hear you love the socks ordered! We’d love to see how you style them, so don’t forget to tag us on socials.
Stay tuned to our online store for fresh weekly drops and exciting new finds. We can’t wait to see you back soon!
All the best,
GWL x
Beware
Beware! Loved the designs, but my order arrived missing one item that they claimed was delivered (which was later refunded) and also with a packet of socks that was already opened (which they refused to accept back or refund).
Customer service was poor - they didn’t even have the courtesy to reply to me when I questioned this :(
The socks are labelled ‘one size’ but I found most of them to be tiny - not suitable for size 40 (UK 7).
Wouldn’t buy from Glassworks again.
26 March 2025
Unprompted review
Reply from Glassworks London
Hi Lucy,
Thank you for taking the time to share your feedback—we truly appreciate it. We're sorry to hear that your experience didn’t meet expectations. We’ve reached out to you via email regarding your order, and we hope to resolve any remaining concerns.
If there’s anything further we can do to help, please don’t hesitate to reply to our email—we’d love the chance to make things right.
All the best,
GWL x
Loved the socks but disappointed to…
Loved the socks but disappointed to find 2 socks had snags and a hole in them. Not even worn yet 🥲
21 March 2025
Unprompted review
Reply from Glassworks London
HI Jacky,
Thank you for taking the time to share your honest feedback with us. Your satisfaction and good experience mean the most to us. However, we're sorry to hear about this issue! Pls reach out to us via the customer service email and we're happy to help you with this!
We look forward to hearing from you so we can be of further assistance. Once again, thanks for bringing this to our attention. We're just here for you.
All the best,
Christina
GWx
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