Oliveyoung Reviews 

I have done multiple orders with Olive Young so far.
The first two deliveries I did took a while to get shipped, but once shipped the parcels then quickly arrived in the UK. The thrid was so much quicker to ship and is on its way to me right now.
Each parcel has been packed well and survived the long distance travel. and I love most of the products I have ordered

Note if you order food they don't fill out the customs form. I recieved a phone call from the delivery company asking me to send over the information on what food I ordered and what the ingredients for... which for one of them isn't even listed on the website.

Custom service take a while to respond, and the only time I have contacted them was regarding delivey and by the time they got back to me I had already been sent delivery notice update.

And to note for those who are unaware, but they don't offer refunds on parcels that are returned. It does say that before you complete check out. Luckily I haven't had this happen to me (and fingers crossed it doesn't).

Be aware of the custom clearance fees that are imposed on the order, usually companies will refund or pay for your custom fees (e.g. YesStyle, Codibook…) but Oliveyoung does not and when your order arrives at the custom you will realise you have an additional fee to pay, which you wouldn’t know the amount beforehand. In my case, I had to pay a total of $73.72CAD to get my order to me. The shipping was also quite slow.

This is my first time using Olive Young and I’m beyond happy with my order. The delivery was so fast and the products are in perfect condition! I’m very happy with everything, especially considering the prices, they’re more than reasonable for the quality of the products! I personally had no problems and I’d gladly use Olive Young again in the future.

I had an extremely disappointing experience with the Olive Young app. I spent €260 on Korean skincare products, expecting high-quality items, but what I received appears to be fake. The eye cream was of poor quality and completely different from the authentic product I’ve purchased before from a UK store. Worse, the other products caused severe skin itching, burning sensations, and irritation.

It took four weeks for the order to arrive, only to discover that the products were not up to standard. This feels like a huge scam. I trusted Olive Young as a reliable source for Korean beauty products, but this experience has completely shattered that trust.

If you’re considering ordering from this app, be cautious. I wouldn’t recommend it to anyone unless they can prove the authenticity of the products they are selling.

Ordered from olive young for the first time..well..the shipper dhl didnt deliver the parcel to me ..1st time I didnt have the money for custom cost...so I tried to reschedule but the 2. And 3rd time dhl didnt bother ringing my Bell.. just messaged me that I wasnt home.. so no way for me to receive it..then got the message my parc2l Was returned..I messaged olive young and just got the message its not their issue if I was not there and to contact dhl to inquire about the package ...so no products and no refund for me...bitter ..great experience..never again..

My first experience with olive young ans i have to say... it's kinda lame. Olive young does the bare minimum 😂 hype for what.. they are so mediocre. I spend so much money and they give me zero sampled and also got charged a hefty fee when it came to my country. Order from Coreelle, 1000x better, they give you samples and they reimbursed my duty fee.

Soo horrible customer service does not reply they completely ignored me . Waited for my order this was my first ever order they told me my order is on hold because my address is wrong I showed them google maps proof that my address is correct and no response they completely ignored me I just want my money back I will never ever buy from them again do not let tiktok fool you. They are paying influencers to say good stuff about them they are the worst company I’ve ever had to deal with . I saved soo long for the company to just take my money don’t send my parcel they are all thieves

Sometimes shipping is super fast sometimes it takes a while but always packaged up super well and the monthly beauty boxes are a MUST

I have ordered with them a couple of times through the app and although it has quite poor usability, the quickness the items get to you is amazing! It arrived less than a week and they put a cap on the amount you can order (£134) to avoid you paying import taxes on it. Also all of the items (so far) have arrived in perfect condition and so much cheaper than if you were ordering from a UK site.

Although I have said the app is still rubbish, order through it as they offer multiple coupons you can use and if you find a discount code online you can use it too! So works out to be much cheaper than you originally thought and free uk delivery over $60 so can’t complain. Be aware that they clearly state that if there are any issues with the order getting to you no refunds are given so although I haven’t yet, keep that in mind.

Missing order. Never gave refund. They send wrong cctv footage and claim it’s my order. Gives random time stamp to ‘support’ their claim. Also says ‘I know you are disappointed..’ Get ready to not get refunded even if it’s not your fault.

This particular company has a lot of issues regarding their 'discounts' and 'cheap prices' as they advertise a lot and spam you with bait-mails. For example, they say 20% off (NO PURCHASE LIMIT) then when you check their website, it says that you can't use the code as the minimum order has to be 100$ which is crazy lol. Not to mention their insane shipping prices (35$ for Romania lol); other companies ship out for like 5-7$ to Romania.

I paid 130€ for products, this was my first time order which means I got lucky at first with great discounts and free products. Waited parcel a lot. Then courier somehow marked that adressee refused order which never happened, it is not true. I never received any update from post.
Next day after psot marked that adressee refused package, it was shipped back to seller and seller totally refused any refund. Just great, never ever expected something like this from such a large company. Just shocked, dissapointed and very sad.
Then after few messages Olive Young suggested that they can refund products minus shipping costs.
Few messages later and after comunicating with paypal, company agrees to make refund. I spent a lot of time searching for products, choosing, then communicating with post, Paypal and Olive Young, was stressed out about this, and possibly could stay with 0 refund because Olive Young appears not taking any responsibility after sending out products and actually I found out it is even written in their policy. Never ordering again, don’t want to test my luck next time with them.

Thought Id grab a bargain during there big sale online stocked up on a couple of things Im running low on and a couple of new things received items ok but when I tried there vt reedle shot 300 essence it definitely was not the same as what I had ordered from yesterday style could not feel the spickules and was like putting a moisturizer on then I tried there numbuzin 5+ vitamin concentrated serum the same thing
texture and serum was definitely different not at all the same texture as the one I have I was not willing to try the other products on my face I have contacted customer service this is the third time asking for a refund but finding customer service really awkward I would even be willing to wait and send the items so this would not happen to anyone else but at this point I've lost all trust such as shame cause I know I would have spent alot and been a regular customer I would say stick with yes style only shopped here once everything was great

Ordered some skincare products and album, however being rejected by UK custom as Olive Young DID NOT fill in anything’s about the ingredients.

Parcel returned to their depot in South Korea, however they refused to refund! Customer service is poor, they did not reply to any of my follow ups later and there’s no other way of communication other than putting an inquiry from your account. There’s no way to complaint.

This is a money grabbing business that you shouldn’t support. I have just been paying £50 for NOTHING, what a deal.

I wanted to share my order story on global.oliveyoung.com. This was not my first order, I had ordered before and everything was fine. But after this time I was completely disappointed and will not order there anymore. My order has not been sent for more than a month, and in my personal account it says that the order was delivered.I have lost all hope. And I don’t know where to go for help...

poor customer service, staff are rude. I tried to do online exchange on item, staff are not patient and just say not acceptable.

I was a little bit worried about ordering from overseas but having read the reviews decided to give it a go.
Ordered last Tuesday, shipped Thursday and delivered yesterday.
I did find the website a little confusing to navigate and the prices seemed to be in US dollars changed to British pounds.
I found tracking was great until it said it was at Heathrow airport, then no more tracking until I got a message saying it would be delivered.
Would happily use the website again to take advantage of the offers they have

Was expecting something yesterday but I was at work so I told Parcelforce to leave the parcel at a neighbour. Parcelforce straight up ignored my instruction and sent it to a non-existing local post office without leaving me a collection card. There is no way I can collect the parcel. Contacted both Parcelforce and Olive Young, these two sounded exactly the same: quoting the tracking and said "it is at the post office. Go collect it yourself." Both just brushed me off.

Terrible terrible experience. Will never buy from there again. It's not the cheapest or the widest selection of K products anyway.

Shipping is fast but beware if anything is wrong with the order their customer service is a joke. They don’t own up to their mistakes and will just give a lame excuse every time I contact them because of a problem with the order. As for free gifts they promised with certain order amount, they won’t include them and just say it’s out of stock even when they’re still advertising it on their website. I realized after ordering from them multiple times that they are not reliable. Don’t spend your money here.

i made an order for my daughter, i spent over 100$.
After 2 months with no news, i write an email asking for explanations. they told me that apparently i have refused the parcel (why should i have done that??) and that it went back to Korea. And that they will not reimburse me! What a scam!
they also blocked my email.