Gloomland Reviews 

146
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I got my stuff a few months back but I wanted to mention my experience since I saw there were a lot of ppl leaving bad ones and calling it a scam. I am not sure if they do drop shipping, but the item... See more

Rated 1 out of 5 stars

Sending me emails about being an ambassador that I’d receive’ discounts’ and ‘ Amazing perks’. If a company wanted you to represent them you’d be sent free items to display or wear - not be ch... See more

Rated 4 out of 5 stars

I received the product I've order and it was in good condition and it also looks good. They've given me some discount too. I just didn't give 5 starts as I was told I'd become brand embassador and so... See more

Rated 1 out of 5 stars

Placed an order in October, it has never arrived. Sent multiple emails which they initially responded to, claiming they were looking into it. Never received the items or refund and now they’ve stopped... See more

Company details

  1. Ladies' clothes shop

Information provided by various external sources

Dear GLOOMLAND family As a business that operates globally we, like many businesses around the world, will be impacted by the ongoing COVID-19 pandemic. Given the changing landscape of the situation with continual live updates happening, we have been proactive in putting protocols in place to ensure the safety and well-being of our teams and our customer base. Our head office team is currently working remotely with a rotational skeleton crew onsite in order to support the physical infrastructure we have. We have adopted best practice guidelines within our warehouse teams to ensure that we are able to operate in a safe environment. We will continue to review these practices on an ongoing basis to ensure our teams are well informed and continue to function in a safe and professional environment. Hygiene best practices have been implemented across all our business units and are mandatory, as well as adopting social distancing measures. The landscape for deliveries is also continually changing, with different countries and governments updating their position on this on a daily basis. We will endeavour to get orders out as quickly as possible, however please be mindful there may be delays due to the unprecedented circumstances we find ourselves in. Your local governmental websites will provide the best source of relevant and accurate information, and most courier companies have information on their websites detailing the impact of their services in certain geographic locations. Stay safe and thank you for continued support of GLOOMLAND. COVID-19 FAQs ARE YOU STILL ACCEPTING ORDERS Yes - we are open as normal. ARE YOU STILL SHIPPING ONLINE ORDER? Yes - however due to the current COVID-19 situation there will be delays for certain domestic and international locations. If we are unable to ship your order we’ll update you as soon as possible and orders will be held until we can fulfil them. HOW WILL I KNOW IF MY ORDER IS DELAYED? You can track your order with your order number and email address . You can also find up to date information on the shipping carriers website. IS YOUR CUSTOMER SERVICE TEAM STILL AVAILABLE TO CONTACT? Yes - our team is on standby to help with any questions you have. You can contact us at contact@gloomland.com I NEED EXTRA TIME TO SEND ITEMS BACK No problem - we have extended our return policy from 14 to 28 days. If you require assistance please check our return policy HOW CAN I STAY UPDATED ON THE COVID-19 SITUATION? We will be updating this page on a regular basis so check back for the latest updates.


Contact info

3.0

Average

TrustScore 3 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

3.0

All reviews

(146)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It took 3 weeks for it to get here and…

It took 3 weeks for it to get here and they didn't send one of jackets I purchased. The shoes were not true to the sizing chart and the sweatshirt I received was very thin and a cheap material. The only semi good quality item I got was a purse but the bottom didn't unzip properly. They would not answer any emails after the order came.

13 October 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, no emails no correspondence, no tracking or received any of my two orders. Lost money.

11 October 2021
Unprompted review
Rated 1 out of 5 stars

Scammy drop shipping company.

You can find all of their items cheaper on other websites. what they do is buy from these places for really cheap and then mark them up to like $50 when the garment has the quality of a $5 Aliexpress item.

they also send spam bots to CONSTANTLY harass people on instagram by sending fake ambassadorship messages trying to get you to pay for their crappy quality clothing. my inbox on there is absolutely full of them, I get one maybe once every 2 weeks. a legitimate company would never have to do this.

also do not even bother reading the good reviews because they're all fake.

5 October 2021
Unprompted review
Rated 1 out of 5 stars

All stolen designs and fake company

I don't understand how they're still going. All of their designs and photography are stollen from so many companies. Like Killstar and Restyle are two big brands they stole from and upsell everything. They rip people off. I was asked to be an ambassador like many people on Instagram and when I saw their website I said no. They blocked me from most of their pages. If you buy from them you're ripping yourself off and the companies they steal from.

19 September 2021
Unprompted review
Rated 1 out of 5 stars

This company has harassed me constantly…

FAKE REVIEWS!!!!! This company has harassed me constantly with spam from bots and random people for WEEKS! I sent the company a message directly and they responded with the exact same spam without reading my request to have them stop. Avoid this company at all costs. They use the recruiting technique as a cover to use exposure for their company to get you interested.

Also BE CAREFUL THEY POST FAKE REVIEWS OF THEMSELVES too and the clothes are from China after I have read REAL reviews.

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Really happy with my order

The dress it's self fits so well and is super comfy. They're severe was so help and shipping was faster than I thought. I will definitely be buying from them again.

27 August 2021
Unprompted review
Rated 5 out of 5 stars

So far really good

So far really good! Customer service is really nice and i won my dress in the giveaway! I cant wait to recieve it! Also the website looks really good but i think it could work on some of there navigation/menu buttons.

23 August 2021
Unprompted review
Rated 1 out of 5 stars

I done some digging and this website is…

I done some digging and this website is connected with another brand on instagram called rubytrinkets. they DM'd me asking if i wanted to be an ambassador and offered me a 100% discount because i said i was interested and my partner is a student photographer so i could post some nice photos. Of course, thinking 100%discount was too good to be true, I went through the rubytrinkets website, theres contact information that refers you to an email @gloonland so i searched gloonland and it come up with glooMland with an M not an N and the website is almost identical except they sell clothing not jewellery.
I decided to keep the conversation going, asking if they could verify that they are not scam and they said to contact the other ambassadors they advertise on their page. So i did that and Ive had no reply. During this time of waiting for replies, the person kept messaging "Dear?" as in to hurry up and go on the website, use this code for 100% discount. So i replied asking if they were related to gloomland.com? They said both brands belong to the same person. After searching trust pilot i see no reviews for rubytrinkets but found some here on gloomland and replied politely that i was not interested. Considering the person was quite quick at seeing my message and repying, they have not even seen my last message.
Anyone looking at these websites knowing what a scam website looks like would be able to tell that even on the privacy policy, the return policy pages that it has been written poorly and not from a solicitor or lawyer. These are clear indications that this is not a legit company and they just want your bank information.
Please do not fall for it, I am so glad i looked into it and i was not caught out but these scammers are clever and will tell you anything you want to hear to get your information.
I will be reporting these profiles on Instagram and writing reviews on both brands on here but I wouldn't be surprised if they pop up again with a different name. I hope this was helpful!
*UPDATE* After i wrote this review i searched instagram for Gloomland and there are more than 48 accounts i had to report! Rubytrinkets have 58 profiles! Also an ambassador got back to me and she says she have not received her goods yet and she had a 90% discount and believes they made money from shipping costs. She also believes this is a scam.

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Overjoyed with their customers service

Overjoyed with their customers service! I ordered a pair boots a little too tight and I was nervous to reach out, thankfully they were super nice and professional during the process and offered to send me the right size for free! I will definitely be ordering from them again !🖤

8 December 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

I ordered the wrong size and they sent me the correct size for free. The staff are very friendly and reply promptly. I would recommend buying from this brand because they really go above and beyond to make sure their customers are satisfied with their purchase.

7 December 2020
Unprompted review
Rated 5 out of 5 stars

Go for the Gloomland 💙

This company is amazing. 💙 I love the collection, the crew is highly professional and takes down the competition with extraordinary customer service! 💯 You will not only look but also feel special! If you're hesitating, I recommend you - go for the Gloomland! 💙

5 December 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful range of quality clothing and…

Wonderful range of quality clothing and accessories...hard to not to want to buy everything!
Quick in delivery and well packed...
I am super impressed with the customer service especially since I work in it....they are quick to.respond and help if I've had any queries

10 November 2020
Unprompted review
Rated 4 out of 5 stars

runs small

I do enjoy what I’ve ordered runs a bit small and I’m tiny. So things were really tight on me. Otherwise very much like it

18 October 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look