First of all page is poorly translated (finnish). I received 1 month box as a gift. After I made an accont, there was 3 items in shopping cart and system wanted me to add payment method. Finally I... See more
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See what reviewers are saying
Small testproducts you can get for free from almost anywhere, not worth the money. Also even if you order the one month package, you will have an active order going on, where they will charge you auto... See more
Company replied
I have only had good experience with glossybox. The shipping is not the fastest, but it always arrives and the products are high quality and worth plenty more than the box itself. The site is easy to... See more
Company replied
Very easy ordering process, thank you for that. BUT. I would've given 5 stars, if there would be information about cancelling the subscription on the order page for easy access. Customers are not stup... See more
Company replied
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Reply from Glossybox Finland
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ordering is easy
Ordering is easy. Pages are simple and it provides all the information I need.
6 February 2023
Reply from Glossybox Finland
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Terribly horrifying arrangements
Money gone, box never arrived. I have been in contact but have not been given any answers. I sincerely hope, i don't have to ask and contact the customer service every single month. I i'm extremely dissapointed
11 January 2023
Reply from Glossybox Finland
Hello Tiina,
I am sorry to hear of this issue regarding your box.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Reply from Glossybox Finland
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Glossybox Finland
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I did not get the discount code to…
I did not get the discount code to work. Company told me to order anyway, they would refund the money. I made the order, but getting refund was very tricky AND
I did not the money back, which I prefered, but points to use in my future shopping. I felt betrayed. Calendar itself is great but because the difficulties, I will not order again.
15 December 2022
Reply from Glossybox Finland
Hi Siru,
I am sorry to hear your original discount wasn't honoured.
Please can you sign into your account to view the message I have just sent you?
I will be able to get this sorted.
Kind Regards,
Stephen
Pixi skintreat is too heavy to my skin
I can stop my order when I will! Now price is Ok.
14 December 2022
Reply from Glossybox Finland
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Slow delivery
Order was supposed to be delivered between 5th and 7th of december and today is 13th and it’s stuck somewhere in Finland. I haven’t got any messages of the delay.
12 December 2022
Reply from Glossybox Finland
.
The calendar has not yet been received…
The calendar has not yet been received and it is middle December! No updates given.
11 December 2022
Reply from Glossybox Finland
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Custom service is just autopilot
Custom service is just autopilot. The promotion was misnomer.
11 December 2022
Reply from Glossybox Finland
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I ordered Glossybox beautycalender -40%…
I ordered Glossybox beautycalender -40% and free mysterybox and calender came, its lovely
But mysterybox didnt ever came.
30 November 2022
Reply from Glossybox Finland
Hi Roosa-maria,
I am so sorry you are missing an item.
I have sent you a message via your account, please sign in to view this.
Thanks, Leanne
Reply from Glossybox Finland
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Waiting my products and my money
You charged my payment for two times and then I got email from glossybox that you haven't receaved my payment. Now I have paid my products twice but didn't got anything. Very nice service...
11 November 2022
Reply from Glossybox Finland
Hello,
Thank you for taking the time to leave your review.
I am so sorry to hear about the issues you have faced. I have sent a message via your account, to assist you further with this matter. Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Reply from Glossybox Finland
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Still waiting christmas calendars
I ordered 2 christmas calendars over 2 weeks ago, it would be nice to know how long it takes to deliver. No parcel tracking available.
29 October 2022
Reply from Glossybox Finland
Hello,
Thank you for leaving your review.
I am sorry to hear you have not yet received your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message.
Regards,
Claire
Reply from Glossybox Finland
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I thought I had a positive reaction and…
I thought I had a positive reaction and resolved with the company giving me credit to purchase my birthday gift.
And yet I’ve still received nothing. A 3 month subscription. Not one box, I’ve lost faith. Their staff are shocking!
18 October 2022
Unprompted review
Reply from Glossybox Finland
Hello Sarah,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Amy
Can't recommend
Small testproducts you can get for free from almost anywhere, not worth the money. Also even if you order the one month package, you will have an active order going on, where they will charge you automatically. The automatic-order cancellation is made difficult, by the website giving you an error while trying to cancel the order. The products were small, cheap and not worth the trouble. Would not recommend <3
18 October 2022
Reply from Glossybox Finland
Hello Otto,
Thank you for your review.
I am so sorry to hear that you are unhappy with your monthly Glossybox and I understand the disappointment this may have caused. I have sent a message via your account to assist you further with this matter. Please see this message at your convenience.
I look forward to getting this resolved.
Kind regards,
Amy
LOVE the products but
LOVE the products but, the deliveries are always late, which is a bummer
16 October 2022
Reply from Glossybox Finland
Hello Anna,
Thank you for leaving your review.
I am so sorry to hear of the delay with receiving your subscription boxes and I do appreciate your disappointment. I have sent a message via your account to assist you further with this matter. Please see this message at your convenience.
I look forward to resolving this for you.
Best wishes,
Amy
First order of Glossybox
Recieved my first order of Glossybox and was impressed with the products.
11 October 2022
Reply from Glossybox Finland
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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