⭐⭐⭐⭐⭐ 5-Star Review The best delivery service ever! I ordered my parcel yesterday, and it arrived in less than 24 hours. I’m so impressed with the fast delivery and excellent service. I absolutely... See more
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Great delivery service and location. I needed help with my delivery and the person who helped me was kind and helpful!
We have a box with a deposit mark and the delivery person doesn't put the package in there they just leave it in sight for anybody walking past. That is not good enough
Company replied
Gls the best you don’t fake attempted delivery like PostNord and like how you send to nearest pick up place good job
Company details
About GLS Denmark
Written by the company
Det, du sender og modtager, betyder noget. Det véd vi hos GLS.
Og er det vigtigt for dig, er det vigtigt for os.
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Contact info
Kokmose 3, 6000, Kolding, Denmark
- 76331111
- gls-group.eu/dk/da/home
GLS-appen gør dit liv lidt nemmere
4.6
Excellent
2m reviews
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guaranteed delivery
21 October 2026
May use AI-assist with repliesRead more
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Extremely disappointing delivery service – three times in a row!
This is now the third time I have experienced the exact same problem with GLS, and it is completely unacceptable.
I specifically pay for home delivery because I expect my parcel to be delivered to my home, not to a parcel shop.
Every time, the delivery driver rings the intercom only once and leaves almost immediately. By the time I put down whatever I am doing and reach the intercom, the driver is already gone. There is absolutely no reasonable time given to answer the door.
What makes this even more frustrating is that my parcel is then taken to a GLS parcel shop that is far away and inconvenient to reach. As a result, I end up wasting my time, energy, and money collecting something I have already paid to have delivered to my doorstep.
What exactly am I paying for if I have to collect the parcel myself?
Once could be a mistake. Three times is a pattern of poor service.
GLS needs to take responsibility for its drivers and ensure that customers are given a reasonable opportunity to answer the door. Customers should not have to pay for a service they repeatedly do not receive.
I expect better service, accountability, and a refund of the home delivery fees when the service is not properly provided.
21 October 2026
Reply from GLS Denmark
Hi Dana 😊
Thank you for reaching out.
I’m sorry to hear that you had a bad experience with the delivery of your parcel 😔
At a delivery attempt, the driver must be at your address for 1,5-2 minutes.
We appreciate your feedback. It will help us to improve.
Have a nice day ☀️
Best regards
Kasper S - Customer Service
Very reliable courier
21 October 2026
All ok
All ok
Legwear parcel delivered all the way to my door on the fifth floor up the stairs
20 October 2026
Privacy packaging was taken
Privacy packaging was taken, I received the product in the product packaging with all details on it. The product packaging was opened earlier and taped. There was a hole even on the product packaging, labeled with couriers labels.
I wanted my product delivered with respect. Instead I feel the most important was what was in the package, not that the customer has feelings about it.
21 October 2026
Reply from GLS Denmark
Hi Trist
Thank you for letting us know about your experience 🤗
We do what we can to have all parcels delivered intact.
We need to have a closer look at this.
Before we can do that, you must, within 5 working days, go to our website gls.dk/manko and report the missing content.
Once we have received your report, we will look into the matter as soon as possible 😊
I wish you a good day 💙
Best regards
Sophie V - Customer Service
The package got delivered fast and…
The package got delivered fast and sound. But although there is GLS package store near me, it got delivered to another center. I don’t know why it does not ask me where to be delivered?
20 October 2026
Reply from GLS Denmark
Hi Mohammad
This parcel has been ordered and delivered directly to a PakkeShop from the sender.
Therefore, we do not have your private address and have not attempted to deliver it to your address.
You may wish to contact your sender 💙
I wish you a lovely day😊
Best regards
Sophie V - Customer Service
Pakken kom før forventet.
20 October 2026
I felt like the service was worst
I felt like the service was worst. I live in centrum but they leave my parcel
At Hasseris which is quite far from my place. Took more than hour to take my parcel from Hasseris coz I have to go through public bus and took 50 kr in public bus 😔😔😔
20 October 2026
Reply from GLS Denmark
Hi manju 😊
Thank you for taking the time to give us feedback 💙
When we do not find any one at home at the time of delivery, we deliver the parcel to a ParcelShop instead 📦
I know it's not always the ParcelShop closest to you.
We do what we can to find one close to your address, which also has room for the extra parcels the driver brings.
I wish you a nice day ☀️
Best regards
Sophie V - Customer Service
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