The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our ring door bell wouldn't work so the…
Our ring door bell wouldn't work so the driver rang me to confirm delivery.
Great service.
27 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that our driver went the extra mile to call you and ensure a smooth delivery when your doorbell wasn't working.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Completely unprofessionell Customer…
Completely unprofessionell Customer Service agent telling me that the package was left at the near gas station, which was not true. Only hours later the chauffeur cleared up the mess and the packages was located - not at the gas station!
27 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the miscommunication regarding your parcel's location and any frustration caused during your interaction with our customer service team. We are glad that the driver was able to clarify the situation and ensure your packages were properly located.
Please reply to our Trustpilot request with your tracking details so our customer service management team can review this internal process further.
Warm regards,
GLS Ireland
Right house
I am happy the drivers can identify that some houses have a number and a letter. So they don't deliver my packages in a wrong house.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your feedback! We are glad to hear that our drivers are accurately identifying your address and ensuring your packages arrive at the right house every time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery service needs to learn from customer service !!1
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.
However, if I was to rate the customer service, especially, Paola who I dealt with, I was very happy with their quick response to my enquiries and their genuine desire to resolve the issue.
26 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your review. We apologise for the delivery delays you experienced over those three days, but we are very glad to hear that Paola provided quick and helpful support in resolving the issue.
We truly appreciate your balanced feedback and hope to provide you with a smoother delivery experience next time.
Warm regards,
GLS Ireland
Hand parcel to customer and not just drop outside the door
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there overnight didnt think that was smart move
25 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We apologise for the frustration regarding how your parcel was placed outside on this occasion while you were at home.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this matter further.
Warm regards,
GLS Ireland
Absolutely frustrating from day 1
Absolutely frustrating from day 1. Monday I got an email saying my parcel was out for delivery. Not delivered. Tuesday the same thing. Nothing. Tracking then said it was back with the main area. Rang them and the lad said oh ya it's out for delivery tomorrow. That was yesterday and today still nothing. Absolute joke of a company. Waiting on the package as I'm going on holiday on Friday.
26 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the frustration and ongoing delays with your delivery, especially given your upcoming travel plans.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the status of your parcel directly.
Warm regards,
GLS Ireland
I highly recommend Paola
I highly recommend Paola, your customer service representative, for her excellent assistance and support. She responded promptly to my message and provided me with helpful information regarding my parcel. Her professionalism, patience, and willingness to assist made the process much easier and gave me confidence that my parcel was being properly handled.
I truly appreciate Paola’s excellent customer service and would like to commend her for the way she handled my enquiry. She is a great representative and a valuable asset to your customer service team.
25 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your wonderful feedback! We are delighted to hear that Paola provided such prompt, helpful, and professional assistance with your parcel inquiry.
We will certainly share your kind compliments with her and the team. Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
The worst
One of my parcels was delivered by a Delivery man delivering items from a Ford Fiesta - looks super dodgy. My other parcel is yet to arrive, it keeps returning to the parcel centre honestly could not be any worse. Plus driver is not contactable and not trackable
26 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We apologise for the frustration and concerns regarding the appearance of the delivery vehicle and the delays with your second parcel returning to the depot.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the status of your parcel directly.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for your feedback! We are delighted to hear that you received excellent service and that your parcel was delivered as requested.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that you had a smooth delivery and that our driver was very cheerful.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivered on time and in perfect…
Delivered on time and in perfect condition.
25 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your parcel arrived on time and in perfect condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your parcel was delivered on time and that you experienced a good service.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that you had a good delivery experience with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Very helpful customer service
Karl and Paola were very helpful in locating my delivery. Service was very quick and efficient. Thank you
25 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your wonderful feedback! We are delighted to hear that Karl and Paola provided such helpful, quick, and efficient service in locating your delivery.
We will be sure to pass along your kind words to them. Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that your driver was polite and helpful.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery driver delivered my parcel to…
Delivery driver delivered my parcel to my place of work on 2nd floor. I was worried all day as my previous delivery with GLS was left on the ground floor wedged behind the banister in a very busy building and could have been stolen. So Thankyou to the delivery driver today who did his job correctly, I appreciate you.
25 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your kind feedback! We are delighted that our driver delivered your parcel securely to your second-floor workplace today.
We truly appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Excellent service wasn't at home but…
Excellent service wasn't at home but left in a safe place and left a note to tell me
Highly recommend
25 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic review! We are delighted to hear that you had an excellent delivery experience and that our driver was able to leave your parcel in a safe place with a note while you were out.
We truly appreciate your high recommendation and support. We look forward to your next delivery!
Warm regards,
GLS Ireland
The driver left the package outside the…
The driver left the package outside the gate on the public road for anyone to take. We were at home and all he had to do was ring the bell.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We apologise for the frustration caused by how your package was left on this occasion, while you were at home.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this matter further.
Warm regards,
GLS Ireland
Efficient and reliable service.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback! We are glad to hear that you experienced an efficient and reliable delivery service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Excellent- efficient and professional.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic review! We are delighted to hear that you experienced such an efficient and professional delivery service with us.
We always aim to provide a high standard, and your kind words mean a lot to our team. Thank you for choosing GLS Ireland, and we look forward to your next delivery.
Warm regards,
GLS Ireland
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