The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was great
Everything was great. The shop told me the expected delivery date was on Monday, but on Friday I got an email that my package was out for delivery. Very organized and best communication. I also got a confirmation delivery email. Thanks!
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your package arrived earlier than expected and that you were pleased with our communication and delivery updates.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
From first email to delivery everything…
From first email to delivery everything was perfect
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that everything from your initial email to the delivery was perfect.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Parcel was left outside the front door…
Parcel was left outside the front door on public footpath without letting me know (no text message or phone call from the driver), and I am living by the main road. Anyone could take it as they have walked by. I had no chance to ask to leave it with neighbours or the petrol station just around the corner.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your parcel. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Early but no consideration
got my delivery earlier than expected which is nice but they left it right in front of the door where it could get stolen when I was not home instead of placing it somewhere hidden. Not happy with that
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your items when you are not home. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Everything was great
Everything was great, just as I was told in the email.
Thank you
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that everything went smoothly and matched the details in your email.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback and recommendation! We are delighted to hear that you experienced great service with us.
We appreciate your support and look forward to your next delivery!
Warm regards,
GLS Ireland
I am very pleased with the fast answer…
I am very pleased with the fast answer of Karl Radford and engagement for solving my issue.
26 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that Karl provided a fast and engaging response to help resolve your issue.
We will certainly pass along your kind compliments to him and the rest of the customer service team.
Warm regards,
GLS Ireland
Just left at the door
All contents were in good condition but the box was just left outside the door for everyone to see. This is clearly a risk and I don't understand why couriers do this. I would not send anything with GLS because of this for fear of theft .
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your items. We appreciate you letting us know about this experience.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your parcel was delivered on time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Order 2 days late and still no sign
Order 2 days late and still no sign
Of it
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the delay and understand how frustrating it is when a parcel does not arrive when expected.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
great over all experience
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you had a great experience with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Customer service was great I was…
Customer service was great I was speaking to a Charley today she was absolutely brilliant very chatty and helped me a lot with tracking my parcel and helped me to understand about my inquiries today thanks so much Charley !!
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that Charley provided brilliant support and helped you clearly understand your tracking enquiries today.
We will certainly pass along your kind compliments to her and the rest of the customer service team.
Warm regards,
GLS Ireland
Took far too long to arrive
Took far too long to arrive. Since M&M moved to these guys delivery times have doubled.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the delays and understand how frustrating it is when a parcel takes longer than expected to arrive. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
Arrived earlier than expected
Arrived earlier than expected. Great service.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your parcel arrived earlier than expected and that you enjoyed our service.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Very fast delivery and very nice…
Very fast delivery and very nice delivery driver. Always very polite and friendly a credit to ur team.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced a very fast delivery and that our driver was so polite and friendly.
We will certainly share your kind compliments with the team. Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Very disappointing experience with GLS
Very disappointing experience with GLS. My parcel has not been delivered to me. GLS keeps sending me a photo showing a door with house number 8, while I live at 108B. I have no idea where this is or which street it is on.
I have asked GLS to provide the exact delivery location, but instead I keep receiving the same photo. Where am I supposed to look for my parcel? This is extremely frustrating and unacceptable.Very disappointing experience with GLS
26 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We apologise for the frustration regarding the incorrect delivery location and the difficulties you experienced trying to get further details.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this address discrepancy directly.
Warm regards,
GLS Ireland
Your Mission if you choose to accept it.
Got a parcel delivered yesterday as the Eircode is confusing in our rural area the parcel was delivered to a new neighbour’s house next door which is currently under renovations, we got an email to say it had been delivered but when we got home no sign of parcel Normally would call into the neighbours but as mentioned under renovations. Spoke to Karl in the Customer Service Team this morning who was able to provide a photo of the house it was delivered to (next door neighbour) called over to builder who had taken the parcel in yesterday. Parcel received, Mission Accomplished thanks to Karl in GLS.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your positive feedback and for highlighting Karl's helpful support! We are glad to hear that he was able to use the delivery photo to help locate your parcel with your neighbours' builders.
We will certainly pass along your compliments to Karl and the customer service team. Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Delivery by GLS couriers…. Unbelievable pleasant 😄
Didn't realise it was GLS couriers untill after I had purchased items online ... Due to past bad experiences I was horrified... Thinking the worst ... But I have to say was pleasantly surprised ... Delivery was excellent .. No shocks/surprises or not delivered at all ... Everything worked out fine... Good result ... New owners well done 👏👏... Long may it continue 👍
27 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you were pleasantly surprised by your delivery experience and that everything went smoothly from start to finish.
We truly appreciate you giving us the opportunity to change your perspective, and we look forward to providing you with many more great deliveries.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that you experienced a hassle-free delivery with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you consistently receive your parcels on time and that we are providing the best experience for you so far.
We truly appreciate your support and look forward to your next delivery!
Warm regards,
GLS Ireland
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