Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery,polite delivery driver
Quick delivery,polite delivery driver
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for sharing your positive feedback! We are delighted to hear that you experienced a quick delivery and found our driver to be polite.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
They don't even deserve 1 star.
My experience with GLS Ireland has been extremely frustrating, from the missing parcel itself to the way I was treated when trying to resolve the situation.
My parcel was marked as out for delivery on Friday but never arrived, and the tracking information has not been updated since.
When I contacted customer service, I was told an investigation would be opened. When I called again the following day, I was told the investigation would take three days from that day, despite this not being explained during my previous call.
During that second call, the agent, Karolina, repeatedly spoke over me and misunderstood what I was saying. I was explaining that, on a previous occasion involving a different parcel, another GLS agent had told me she would message the driver to request delivery. Karolina insisted this had never happened and accused me of lying, despite my repeatedly clarifying that I was talking about a separate incident. She continued talking over me and needlessly verbally berating me before disconnecting the call.
I subsequently received an explanation from GLS Cork that my parcel had not been delivered because the road was closed. My road has not been closed. I asked GLS Cork Depot to provide details of the alleged closure, including when and where it supposedly occurred. I am still awaiting these details.
I also attempted to escalate the matter by email, only to encounter further difficulties, including an email address that rejected my message. When I raised the issue publicly on Instagram, GLS apologised and asked me to send my tracking details by direct message. However, their account settings prevented me from initiating a message, so I asked them to contact me instead. Comments on the post were then limited, leaving me unable to continue the discussion there (they do this here and on Facebook as well.. spoiler alert, there is no Trustpilot Support Form).
At every stage, I have had to chase GLS for information and try another channel to get someone to address the problem. The missing parcel is one issue, but the lack of clear communication and the treatment I received from customer service have made the experience considerably worse.
I expect a delivery company to deliver parcels, communicate honestly when something goes wrong, and treat customers with basic respect when they ask for help. Unfortunately, my experience with GLS Ireland has fallen well short of those expectations.
I am still seeking a clear explanation for the failed delivery, confirmation of when my parcel will arrive, and a proper response to my complaint about the customer service agent.
Edit: The same copied and pasted blurb. There's no such thing as a "Trustpilot Support form".
20 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear about the difficulties and frustration you have experienced, and we deeply appreciate you bringing this to our attention.
To help us look into this matter further and make things right for you, please reach out to us through our Trustpilot support form with your tracking details so our team can review this properly.
Warm regards,
GLS Ireland
Worst delivery company in Ireland
No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign there that specifically says to deliver packages to the house and not leave them in the road and he leaves the package right underneath the sign every single time. So as always if I could leave zero stars I would but I guess the worst I can do is one star.
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry for the repeated damage to your parcels and the frustration this has caused. Thank you for bringing this to our attention.
To help us look into this matter and address it with our local operations team, please submit your tracking details and information through our Trustpilot support form so our team can assist you properly.
Warm regards,
GLS Ireland
Delivered on time in good condition
Delivered on time in good condition
Thank you!
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that your parcel was delivered on time and arrived in good condition.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
We are delighted to hear that you had a great experience with our driver and found them very pleasant to deal with. Thank you for sharing your positive feedback!
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
I’m dissatisfied with this company
I’m dissatisfied with this company, I’ve had a few deliveries done with them and the items did arrive which I can’t fault them for I’m just really dissatisfied with receiving emails at 6 or 8 in the morning saying the item is out for delivery and then by 7 pm there has been no sign of the delivery and it doesn’t get dropped off until days later. I just think the company needs to work on this going forward.
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry for the frustration caused by misleading out-for-delivery notifications and the long delays before your packages actually arrive.
To help us look into these delivery timelines and share your experience with our operations team, please submit your tracking details and information directly through our Trustpilot support form so our team can assist you with this matter.
Warm regards,
GLS Ireland
Constantly deliver to the wrong address…
Constantly deliver to the wrong address and do not communicate to resolve the issue. 0/10.
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry for the ongoing frustration caused by misdelivered packages and the lack of communication in resolving these issues. Thank you for bringing this to our attention.
To help us look into these recurring delivery errors and address this with our operations team, please submit your tracking details and information directly through our Trustpilot support form so our team can assist you with this matter.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you were pleased with the regular updates on your delivery times.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Excellent delivery,man was prompt and…
Excellent delivery,man was prompt and kind
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you had a great experience with our delivery service and that our driver was prompt and kind.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
I’m always absolutely delighted
I’m always absolutely delighted. I’ve had the same driver/courier for 10 years now, and he’s one of my favourite couriers. He’s always friendly, funny, helpful and lovely.
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing such wonderful feedback! It is fantastic to hear that your courier has been providing you with such friendly, helpful, and lovely service for a decade. We truly appreciate you taking the time to leave a review and look forward to many more great deliveries to come!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are thrilled to hear that everything went great and that your delivery arrived right on time.
We truly appreciate your recommendation and look forward to delivering for you again soon!
Warm regards,
GLS Ireland
Excellent fast delivery I'm very pleased
Excellent fast delivery I'm very pleased
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you experienced fast delivery and that you are very pleased with our service.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Unprofessional delivery service
In my experience GLS are the worst delivery company. They have failed to delivery any item I have purchased. I have had to collect my items at random neighbours (and I live in the country side) where they have been delivered to. The last item has been lost which I am still trying to follow up and get refunded. In the future I will be requesting the name of the delivery company before I purchase an item so that I can avoid using this company.
20 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry for the frustration and difficulties you have experienced with your deliveries and the ongoing issue with your missing item.
To help us investigate this further and assist you properly with your refund and parcel, please submit your tracking details and information through our Trustpilot support form so our team can look into this for you.
Warm regards,
GLS Ireland
Adding to my previous review
Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't.
Although, the order got delivered the following morning at about 12ish, and when I asked the courier he said he didn't know about the email that it was from the office.
Why mislead your customers?
I was prompted to write the review cos I have had similar encounter with a few different services before.
I'm going to delete the first review, and I have another parcel on the way with you.
If it's delivered without any misleading message, you get a favourable review in return.
Thanks.
19 October 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for the update. We are glad your parcel arrived the following morning, but we completely understand your frustration regarding the misleading delivery notification sent the night before.
We will share your feedback with our operations team to prevent this from happening with your upcoming delivery, and we appreciate the opportunity to earn a more favourable review.
Warm regards,
GLS Ireland
I didn’t received my parcel
I didn’t received my parcel, the gls delivery have to contact before hand and snapshoot the parcel when they drop the package at our doorstep. I have lost my parcel which is I paid dearly!!!
16 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry to hear that your parcel has not been received, especially given how valuable it was and your expectation for a photo confirmation and advance contact.
To help us investigate what happened with this delivery and look into the driver's drop-off details, please submit your tracking information directly through our Trustpilot support form so our team can address this urgently with our operations network.
Warm regards,
GLS Ireland
WHERE IS MY PKG THAT SAYS 'DELIVERED'?
16 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry for the stress and concern caused by a parcel showing as delivered when it has not arrived.
To help us investigate what happened with this delivery and locate your package, please submit your tracking details and information directly through our Trustpilot support form so our team can look into this urgently with our operations network.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
We are glad to hear that you had a good experience and that your parcel was safely left in your porch. Thank you for sharing your positive feedback!
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
4 days waiting to return the item.No…
4 days waiting to return the item.No live support.
17 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry for the delay you've experienced while waiting to return your item and the difficulty in reaching our live support team. Thank you for bringing this to our attention.
To help us investigate this return and assist you properly, please submit your tracking details and information directly through our Trustpilot support form so our team can look into this for you.
Warm regards,
GLS Ireland
Very fast delivery,great service,driver…
Very fast delivery,great service,driver was a top lad,cheers guys 👏👏👏👏
16 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you had a great experience with our fast delivery and that your driver took such good care of you.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Very disappointing delivery
When the driver arrived, we was talking on the phone so I opened my front door and waited for him to get the delivery out of the van. Whilst still on the phone, he left the package in the middle of the driveway. As it was a package I couldn't move alone, I had to empty the contents in the middle of my driveway as it started to rain. I cannot understand why delivering packages to the door when someone is there to accept them is not standard practice!
9 October 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We are truly sorry for the disappointment and frustration caused by how your delivery was handled, especially having to unpack your items in the rain.
To help us look into this delivery and address the matter with our local driver network, please submit your tracking details and information directly through our Trustpilot support form so our team can investigate this for you right away.
Warm regards,
GLS Ireland
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