The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery excellent driver
Quick delivery, delightful delivery person, full marks.
18 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are thrilled to hear that you experienced a quick delivery and a delightful driver.
We appreciate your support and hope to complete another successful delivery for you soon.
Warm regards,
GLS Ireland
Delivery arrived safe and well
Delivery arrived safe and well. Driver leaves the package in a safe location. Good service.
18 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are glad to hear that your delivery arrived safe and well, and that our driver left your package in a secure location.
Providing a reliable and convenient service is always our goal, and your kind words mean a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Never received my parcel
I got a product delivered message but my product was not delivered to me. I was here all morning when the parcel is shown to have been delivered to me. This is the second time that GLS have done this to me. My house is easy to find and well marked. I never have a problem with deliveries from An Post or DPD.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the delivery status update and the fact that you did not receive your parcel despite being home.
Please reply to our Trustpilot request with your tracking details so we can investigate this matter further.
Warm regards,
GLS Ireland
If I could put zero stars I would
If I could put zero stars I would. Gls received a package for me 7 days ago, every day since they send me an email stating that my package is out for delivery. Today I called again customer service since there are perishable items in the package. They refused to help, they said that the driver didn’t have time to deliver it ( unbelievable) and refused to contact the driver. The person at customer service stated that he doesn’t care about my situation. SHAME
18 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the ongoing delays with your delivery, the perishable items, and your interaction with our customer service team, and we apologize for the frustration this has caused.
Please reply to our Trustpilot request with your tracking details so our management team can review the status of your shipment and investigate this matter further.
Warm regards,
GLS Ireland
Item delivered to wrong address
The item was delivered to completely different address. The delivery man does not check air code . Disappointed in service
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the delivery location and the Eircode issue, and we sincerely apologize for the inconvenience this has caused.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this misdelivery and assist you further.
Warm regards,
GLS Ireland
GLS are always very efficient and…
GLS are always very efficient and reliable. Their drivers are always courteous and pleasant.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are glad to hear that you consistently find our service efficient and reliable, and our drivers courteous and pleasant.
Providing a positive and dependable experience is always our priority, and your kind words mean a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Delighted with service
4 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are delighted to hear that you are pleased with our service.
Providing a smooth and reliable experience is always our goal, and your support truly means a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Delivery service excelant
Delivery service excelant. Delivered ontime never an issue
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for the wonderful feedback! We are thrilled to hear that you consistently experience excellent, on-time deliveries with no issues.
Providing a reliable and seamless service is what we aim for, and your continued support means a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for the positive feedback! We are glad to hear that you experienced good speed and customer service during your delivery.
Providing an efficient and supportive experience is always our goal, and we truly appreciate your support.
Warm regards,
GLS Ireland
Delivery was fast with good…
Delivery was fast with good communication on expected delivery times.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are glad to hear that your delivery was fast and that you appreciated the communication regarding your expected delivery times.
Providing a clear and efficient service is our priority, and we truly appreciate your support.
Warm regards,
GLS Ireland
My order was damaged
My order was damaged. Box broken and bags inside torn. Order left at gate .
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the condition of the package upon delivery and its placement at the gate.
Please reply to our Trustpilot request with your tracking details so our customer service team can review the shipment details and assist you further with your claim.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are thrilled to know that your package arrived on time and in perfect condition.
Providing a reliable and efficient service is our top priority, and your kind words mean a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Very helpful.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the wonderful review! We are glad to hear that you found our service to be very helpful.
Making your delivery experience as smooth and supportive as possible is always our goal, and your kind words mean a great deal to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for the fantastic review! We are delighted to hear that you experienced such excellent service with us.
We always strive to deliver the best possible experience for our customers, and your support truly means a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are thrilled to hear that you experienced a fast and seamless delivery with no issues at all.
Providing a smooth and efficient service is what we aim for every day, and your kind words mean a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Great service
Great tracking, friendly driver who knocked at the door and delivered the parcel.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share such a wonderful review! We are thrilled to know that our tracking updates were helpful and that your parcel was delivered by a friendly driver right to your door.
Providing a reliable and pleasant experience is our top priority, and we will happily pass along your compliments to our local team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Good comms and delivery driver is…
Good comms and delivery driver is always friendly and within time advised
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that you have had a great experience with our communications, and that your delivery driver is always friendly and on time.
We always strive to provide a reliable and positive delivery experience, and we will make sure to share your wonderful compliments with our local delivery team.
Thank you for your support!
Warm regards,
GLS Ireland
My recent deliveries from GLS
A very professional and courteous service.
I am always well informed as to the status of my deliveries. It is very easy to track the deliveries on the GLS App. I enjoy dealing with GLS and would highly recommend them to anyone for all of their delivery requirements.
12 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that you consistently receive a professional and courteous service, and that you find our tracking app easy to use.
It is wonderful to know that you enjoy dealing with GLS and would highly recommend us. Your kind words mean a lot to our team, and we truly appreciate your support!
Warm regards,
GLS Ireland
Great service
The items I ordered were in two separate parcels. Both of which were carefully taken care of, and delivered promptly.
Very pleased with service overall.
Thank you!
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are glad to hear that both of your parcels were carefully handled and delivered promptly, and that you are very pleased with our overall service.
Your kind words mean a lot to our team, and we truly appreciate your support!
Warm regards,
GLS Ireland
Delivery great
Delivery great
One comment I did email about delivery but got no reply. Otherwise everything OK
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the lack of response to your email, but we are glad to hear that your overall delivery went well. We appreciate you bringing this communication gap to our attention.
If you still require assistance with your previous inquiry, please feel free to reach out to our customer service team directly with your tracking details so we can assist you further. Thank you for your support!
Warm regards,
GLS Ireland
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