The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
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Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GLS Ireland
Good morning,
Thank you for the positive feedback! We are glad to hear that you experienced good speed and customer service during your delivery.
Providing an efficient and supportive experience is always our goal, and we truly appreciate your support.
Warm regards,
GLS Ireland
Delivery was fast with good…
Delivery was fast with good communication on expected delivery times.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are glad to hear that your delivery was fast and that you appreciated the communication regarding your expected delivery times.
Providing a clear and efficient service is our priority, and we truly appreciate your support.
Warm regards,
GLS Ireland
My order was damaged
My order was damaged. Box broken and bags inside torn. Order left at gate .
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the condition of the package upon delivery and its placement at the gate.
Please reply to our Trustpilot request with your tracking details so our customer service team can review the shipment details and assist you further with your claim.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are thrilled to know that your package arrived on time and in perfect condition.
Providing a reliable and efficient service is our top priority, and your kind words mean a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Very helpful.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the wonderful review! We are glad to hear that you found our service to be very helpful.
Making your delivery experience as smooth and supportive as possible is always our goal, and your kind words mean a great deal to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for the fantastic review! We are delighted to hear that you experienced such excellent service with us.
We always strive to deliver the best possible experience for our customers, and your support truly means a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are thrilled to hear that you experienced a fast and seamless delivery with no issues at all.
Providing a smooth and efficient service is what we aim for every day, and your kind words mean a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Great service
Great tracking, friendly driver who knocked at the door and delivered the parcel.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share such a wonderful review! We are thrilled to know that our tracking updates were helpful and that your parcel was delivered by a friendly driver right to your door.
Providing a reliable and pleasant experience is our top priority, and we will happily pass along your compliments to our local team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Good comms and delivery driver is…
Good comms and delivery driver is always friendly and within time advised
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that you have had a great experience with our communications, and that your delivery driver is always friendly and on time.
We always strive to provide a reliable and positive delivery experience, and we will make sure to share your wonderful compliments with our local delivery team.
Thank you for your support!
Warm regards,
GLS Ireland
My recent deliveries from GLS
A very professional and courteous service.
I am always well informed as to the status of my deliveries. It is very easy to track the deliveries on the GLS App. I enjoy dealing with GLS and would highly recommend them to anyone for all of their delivery requirements.
12 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that you consistently receive a professional and courteous service, and that you find our tracking app easy to use.
It is wonderful to know that you enjoy dealing with GLS and would highly recommend us. Your kind words mean a lot to our team, and we truly appreciate your support!
Warm regards,
GLS Ireland
Great service
The items I ordered were in two separate parcels. Both of which were carefully taken care of, and delivered promptly.
Very pleased with service overall.
Thank you!
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are glad to hear that both of your parcels were carefully handled and delivered promptly, and that you are very pleased with our overall service.
Your kind words mean a lot to our team, and we truly appreciate your support!
Warm regards,
GLS Ireland
Delivery great
Delivery great
One comment I did email about delivery but got no reply. Otherwise everything OK
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the lack of response to your email, but we are glad to hear that your overall delivery went well. We appreciate you bringing this communication gap to our attention.
If you still require assistance with your previous inquiry, please feel free to reach out to our customer service team directly with your tracking details so we can assist you further. Thank you for your support!
Warm regards,
GLS Ireland
Drop and Run - No Knock!
I am disabled. GLS always knocked on the door until today. No one knocked. They dropped my packages outside my door and I have NO way to get them.
VERY DISAPPOINTED!!!! TERRIBLE SERVICE!!!
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delivery driver not knocking and for the difficulty this has caused you in retrieving your packages. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this delivery and address it with our local operations team.
Warm regards,
GLS Ireland
Lack of tracking information on courier website
Lack of tracking information on courier website. Ordered a week ago, Zooplus said dispatched but GLS said not received yet. Today I got emails saying the order was arriving today. The order has arrived but tracking the order progress should be better from GLS.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the lack of tracking updates and any confusion regarding the progress of your shipment. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review our tracking systems and share your feedback with our digital operations team for improvement.
Warm regards,
GLS Ireland
Parcel was left at the bottom of the …
Parcel was left at the bottom of the road when delivered, it was not brought up to the house as it should have been.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for where your parcel was left and that it was not brought up to your house as expected. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this delivery and address it with our local operations team.
Warm regards,
GLS Ireland
GLS leaves deliveries outdoors on street despite safe place available
GLS Ireland has left my delivery outdoors on the public street where it could get stolen, rained on, covered in bird droppings, dog urine etc. All despite the fact that I left the front porch door open with a note on it saying the package could be left inside. They have done this twice and ignored my last complaint. I was at home the last time and they did not even ring the door bell so it was outside for some time before I found it. This time I was lucky that someone I know found it outside my house while I was at work.
Update: Reply with tracking details submitted
17 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delivery placement and the fact that your instructions were not followed, especially after raising this previously. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this delivery and address it with our local operations team.
Warm regards,
GLS Ireland
Gls Cavan I run a business
Gls Cavan I run a business, they kept leaving parcels outside without telling me, both when the shop was open and when we were closed. Neighbouring business were open so they could have left them with them or called me as I was inside the building doing paperwork just not open. Today the parcel has been stolen, our customers are waiting on these items and now they have to be reordered and I have to do the paperwork with the company to get credit for these undelivered items. It was reported before to gls that this was happening but no action was taken against the courier to make him stop doing this.
Edit the parcel wasn't actually delivered despite us getting a notification saying it was. We received it the next day.
17 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We sincerely apologize for the inconvenience and frustration caused by this incident, as well as the previous issues with unattended deliveries. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our support team can review this shipment and assist you with the next steps regarding your claim.
Warm regards,
GLS Ireland
Terrible service
Terrible service. Package was never delivered by the driver but marked delivered. Reported it . No response back from the driver after customer service told me he would. Asked for the manager to call me and they never got back to me. Customer support honestly sounded like they deal with complaints all the time but no apology, no sympathy, no training. Next time I see GLS as a delivery option I'll pick someone else or pick a different business. A horrible experience. Would not recommend to anyone.
6 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the experience you had with your delivery and customer support, and we appreciate you bringing this matter to our attention.
Please provide your tracking number in response to our Trustpilot request so we can review the details of your shipment.
Warm regards,
GLS Ireland
Quick delivery and friendly driver.
Quick delivery and friendly driver.
13 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are glad to hear that you experienced a quick delivery and that our driver was so friendly.
We always strive to provide a positive experience, and we will make sure to share your wonderful compliments with our local delivery team.
Warm regards,
GLS Ireland
I had a question about delivery
I had a question about delivery, my query was answered speedily and I was totally satisfied with the customer service
13 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that your query was answered speedily and that you were totally satisfied with our customer service.
We always strive to provide prompt and helpful support, and your kind words mean a lot to our team.
Thank you for your support!
Warm regards,
GLS Ireland
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